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Visitor

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2 Messages

Thu, Sep 1, 2022 3:00 AM

Playback Error 2111 error 3 on Insignia Fire TV

After trying all the past solutions to rectify the error (clearing cache, uninstalling and reinstalling the app, making sure the TV software was updated (it was yesterday) I’m still getting this error while trying to watch live streams or any recording. The stream app works fine on my iPhone. 

Visitor

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2 Messages

3 months ago

So today I dug around and cleared the cache again and then found a permission setting on the TV enabled data saving and viola, the live stream works again. 

(edited)

Official Employee

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373 Messages

Hello @user_43b429 thank you for reaching out to us! I'm glad you reached out to us, so we can help! I'm happy to hear that you were finally able to get the Stream app working. Does everything still seem to be running fine at the moment? 

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Visitor

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1 Message

Help me--please tell me how you found this fix! I'm having the exact same problem. Every single thing I try to play (live or TV go) gives me Playback Error 2111 Error 3. My TV is new, and this just started 3 days ago. Up until then it was working fine. I did the same thing you did, deleting and reinstalling the app multiple times and clearing the cache multiple times. Nothing is working. 

Visitor

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2 Messages

I am getting this same message and I did all the suggested steps too but it’s still not working. Did you ever find a fix?

Official Employee

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634 Messages

Hi, thank you for reaching out to Xfinity Forums. I understand you are having a streaming playback issue. Can you confirm the TV/device  make you are using?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

It’s an Insignia Fire tv from Best Buy

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