Be2020's profile

New Poster

 • 

1 Message

Sat, Mar 7, 2020 10:00 AM

Xfinity and CBS all access

I have Prime Video on my TV and already have some additional channels. Today I added CBS All Access. I cannot see all the shows. Some come up as restricted on this device...but I can watch on other devices. Any ideas onhow to correct this and remove the restriction?

Responses

Accepted Solution

ComcastTeds

Official Employee

 • 

18.9K Messages

5 m ago

All - update at the link below, thanks for your patience.

 

https://www.xfinity.com/support/articles/cbs-all-access-app

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

4 Messages

2 y ago

Xfinity does not include CBS All Access, but if you want to watch it, you would need to get a ROKU or some other device and hook it to your tv to watch. Xfinity does allow 3rd party streaming as indicated by them having Netflix. It would be nice to see CBS All Access too. I have a feeling Xfinity will have the new Disney streaming service when it becomes available, therefore they should have CBS All Access too.

CCKenF

Gold Problem Solver

 • 

8K Messages

2 y ago

rns1016, thanks for your feedback about supporting CBS all access. At this time CBS All Access is not available with Comcast. We constantly working to provide our customers with the content they want at a fair price. I'll send your feedback to my leadership! If there are any updates to this we will be sure to update this post. 

 

Ken

New Poster

 • 

4 Messages

2 y ago

Thank You, hopefully you can come to some agreement.



@CCKenF wrote:

rns1016, thanks for your feedback about supporting CBS all access. We constantly working to provide our customers with the content they want at a fair price. I'll send your feedback to my leadership! 

 

Ken


 

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

2 y ago

@rns1016
If you have the X1 platform and an Amazon Prime account, you can access All Access through the Amazon Prime App(with a subscription)

New Poster

 • 

4 Messages

2 y ago

Andrew,

 

What about those of us without Amazon Prime? I do not want to pay for Amazon and CBS All access on top of that, which is what Amazon Prime does. The only workaround is ROKU.

 

Bob

 


@CCAndrew wrote:
@rns1016
If you have the X1 platform and an Amazon Prime account, you can access All Access through the Amazon Prime App(with a subscription)

 

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

2 y ago

@rns1016
Unfortunately, I can only comment on what’s presently an option for you. The X1 platform added a huge amount of apps in the last year or so, but it takes 2 companies to come to an agreement. Never say never

New Poster

 • 

4 Messages

2 y ago

I appreciate your responses!  However, it would be nice if you did not have to buy one service in order to buy another. CBS All Access has its own app and if I had a smart TV, I would use this. No way will I pay Amazon for a service I do not want or need.

New Poster

 • 

2 Messages

1 y ago

Was reading up on this topic and found this old thread.  As to the point it is a streaming service like Hulu I would add Netflix is a streaming service and  available as an app, my only conclusion is there must be some type of agreement in place or the lack of one.

New Poster

 • 

1 Message

1 y ago

How do you know if you have X1 Infinity Comcast service and if you do how would access Amazon Prime to get to CBS all access (then cancel).

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

1 y ago

What equipment do you have?
andyross

Silver Problem Solver

 • 

6.8K Messages

1 y ago

ViacomCBS and Comcast have made an agreement that will make the CBS All Access app available on the X1 platform. Just like Netflix/Amazon/etc..., it will require it's own subscription.

https://deadline.com/2020/01/comcast-and-viacomcbs-set-carriage-renewal-adding-cbs-all-access-to-set-top-box-1202824386/

Tek

Problem Solver

 • 

630 Messages

1 y ago

Nice. I was just dreaming about this today. Any ETA? 

Rustyben

Expert

 • 

24K Messages

1 y ago


@Tek wrote:

Nice. I was just dreaming about this today. Any ETA? 


"later this year" is all that has been revealed so far.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
MNBill

Contributor

 • 

24 Messages

1 y ago

Sorry I renewed my contract about ten months ago. Why is the Flex box getting Hulu and already has CBS All Access, yet these aren't available on X1 box?

New to the Community?

Start Here