About Tek

Tek · ‎02-16-2020

When it was working it would only function on the large networks, CBS, Fox, NBC, TNT, TBS, and such. The advertisers probably got to Comcast.

Tek · ‎02-16-2020

That is what happened. A show I did not schedule recorded 29 episodes overnight and wiped out my cloud DVR. Thank you.

Tek · ‎02-15-2020

I just logged in to check on this same concern. It was working 100 percent of the time and as of these last two weeks it is working 5 percent of the time. Also, this is no longer a Beta feature. Why has it suddenly stopped working most the time? This is definitely one of the best things Comcast has added to X1 and now it does not work.

Tek · ‎02-14-2020

I just received an Xfi notification that my ARRIS TG1682G gateway connected to my Wifi. How can my wifi router connect to itself and why is Xfi sending me this?

Tek · ‎02-12-2020

I did. It was not a series recording, which is what is confusing me. How can it work 29 things in a row without a series recording?

Tek · ‎02-12-2020

I deleted them already. Can they trace them? It wipes my entire cloud out. It was 45 min shows times 29 and now my cloud DVR is empty except for what recorded last night. They are still on my box, but gone from stream. So upset about this. I don't even watch MTV.

Tek · ‎02-12-2020

I live in a single family house. I have three boxes in the house.

Tek · ‎02-12-2020

No. I have two factor authentication on everything. I don't share with anybody. The odd part is there was no series recording set yet it recorded 29 episodes in a row. How is that even possible?

Tek · ‎02-12-2020

Missing from the stream app on Andorid and the web site. It appears some type of random recording filled my cloud DVR and hence deleted all my cloud recordings. Now only stuff that recorded last night shows. Nothing older.

Tek · ‎02-11-2020

All my DVR recordings are missing from the STREAM web site. They are still on my DVR. How do I sync them back to Stream?

Tek · ‎02-11-2020

I came home tonight to find 29 episodes of Ridiculousness, which is some MTV show I have not heard of, recorded on my box. There is no series recording set anywhere. So I deleted them. Now I go into STREAM on Comcast.net and I see them all set to record, but none of my scheduled recordings or shows are present. What is going on?

Tek · ‎02-05-2020

I would like an answer to this as well. It blocks my SimpliSafe cams from connecting to the Internet.

Tek · ‎02-05-2020

Anybody using Advanced Security for XFi with a home security system like SimpliSafe? Last time I had this service, which was not free at the time, it messed up all sorts of devices on my network. Now that the service is included I am tempted to use it again. For those using the Advanced Security, how does it work?

Tek · ‎01-29-2020

What new remote? The XR15? I have been using it for two years now. No issues. Unless there is a newer one I don't know about.

Tek · ‎01-28-2020

No cloud icon. Streaming off the main box.

Tek · ‎01-28-2020

A few weeks ago the volume on my recordings when being watched from the satellite XiD box is really low. Normal channels are fine, but once you watch a recording the volume is lower. For example, my TV on volume level 10 is fine on a live TV channel but when I watch a recording I need to double the volume to 20 to achieve the same volume as live TV. This is a tunerless box connected directly to a Sony TV via HDMI with no sound bar. I am using TV speakers. Any suggestions?

Tek · ‎01-24-2020

I sent a message, but this is a national issue and not an individual account problem. REDDIT Users are reporting the same concern.

Tek · ‎01-21-2020

No. You have not. We need official employees here to escalate. Phone support is useless. They don't understand what is wrong. Can anybody here escalate to a employee? I sent messages myself, but no reply.

Tek · ‎01-20-2020

My friends with Comcast cannot either. How does such a big company not know the server that manages user IDs it not functioning?

Tek · ‎01-14-2020

This issue is on Comcast`s end. I had my friends on diffrent accounts check and they also cannot edit their user roles.

Tek · ‎01-13-2020

@CCAndrew wrote: Send a Private Message to the same Official Employee that was helping you with your streaming issue. Since he already has your personal account information Could you try to edit a role on your account to see if you get the same error? I suspect this is a system wide issue.

Tek · ‎01-12-2020

Servers still having issue today. How do we escalate this to Comcast?

Tek · ‎01-11-2020

Yes. I can transfer admin rights and delete or suspend any users. I am 100 percent on Primary. Have you tried changing a secondary accounts to a different access level? Are you having the same issue?

Tek · ‎01-11-2020

Definitely using Primary. I am a IT Manager. This is definitely something wrong on the Comcast end.

Tek · ‎01-11-2020

Still happening today. I tried all different browsers and devices. One time it said Error with Identity Credential Server, or something like that. This stinks because I need to restrict some of the users.

Tek · ‎01-10-2020

I am trying to change the access level of certain users on my account to restricted. However, when I try to change any user ID to a different level and click save the message says "Unknown Server Error". Any ideas?

Tek · ‎01-10-2020

Sent. Thank you.

Tek · ‎01-09-2020

I didn't ask for the Supervisor as I noticed Andrews reply. I will wait for help here. Thank you.

Tek · ‎01-09-2020

Thank you. I just called and they dont know what I am talking about when I asked for deprovision.

Tek · ‎01-09-2020

Is app support open at 10pm Eastern? Also, what happened to all the employees on here that would help.

Tek · ‎01-09-2020

Yes, I have several addresses, but they are all mine. I changed all the passwords and security questions. However, that does not log you out of Stream. I checked and everything is stilled logged in all my devices after password change.

Tek · ‎01-09-2020

Nice. I was just dreaming about this today. Any ETA?

Tek · ‎01-09-2020

Today somebody made unauthorized purchases OnDemand with my account. We changed all passwords, pins, and questions. However, when I got home I noticed that does not kick people already logged in out of the Stream app. How do I force log everybody who has ever logged into Stream out of my account? Dont tell me to call Comcast Security because they are the most useless group in the Comcast system. I was on the phone for two hours to tell me there is nothing they can do. Reset my password, which I did.

Tek · ‎12-16-2019

This evening I noticed that when you access a Netflix program drom the X1 guide it starts playing a random movie and not the selected program. Anybody else? Started when this new Netflix Instant Play feature was added.

Tek · ‎11-18-2019

Is it possible for the employees on this forum to perform this without being tortured on phone support?

Tek · ‎11-18-2019

I changed my package a little less than a month ago. Now when I channel surf past a channel I no longer get in my new package I get an XRE 03121 message. Says something about account changes and that they are not finished updating. For example, it happens on The Movie Channel, which was part of my old package and was eliminated in my new package.

Tek · ‎11-17-2019

I changed my package about 1 month ago to Signature Triple Play. The lineup says I do not get HITZ, but I still have it. Also, The Movie Channel was in my old package but not in Signature Triple Play. I can watch it on my stream app still, but not in my cable box. Does it take awhile to delete channels you no longer have from your system? I did a System Refresh already.

Tek · ‎11-01-2019

There was a good discussion going on about this in a post called "Removal of more channels" and Comcast deleted it. Guess we are not allowed to discuss negative changes to our service here.

Tek · ‎11-01-2019

@CCAndrew wrote: This is your second post about it. You can disconnect those lines if you feel you really need to and add those terminators, they’re the same as used in the field. https://forums.xfinity.com/t5/X1/Disconnected-Box-Coax/m-p/3276091 That was about a coax line and not a wall outlet. I can't seem to find specific info about X1 and termination of wall outlets with 75 ohm resistors.

Tek · ‎10-31-2019

I have two wall outlets in bedrooms that I plan to eventually install cable in. I was reading online that you should apply a 75 ohm termination cap to the outlet if you don't plan to use it. This will keep out any type of interference according to what I read. Any opinions from Comcast on this? I see many debates about it. https://www.amazon.com/dp/B01K6M2X4M/ref=cm_sw_em_r_mt_dp_U_853UDbHTRQR38 I don't want to change the splitters all around with plans to use these rooms in the future.

Tek · ‎10-27-2019

I just changed packages to Signature Triple Play and the lineup on Xfinity.com says it is not part of my package. Yet I still am getting HITZ? Is it included or not?

Tek · ‎10-27-2019

I have a media rack that has a cable box in it. Is it ok to leave the coax connected to the system if it no box is connected to it? It is not a wall outlet. It is an acual coax cable run from the main splitter in the basement. So I would be leaving the male screen end of the coax cable sitting disconnected within the rack. Not sure if this would allow for potential interference within the cable system?

Tek · ‎10-23-2019

Is it possible to get email subscriptions from this forum emailed to a different email address?

Tek · ‎10-23-2019

I just changed my triple play package to a plan that includes Extreme Pro Internet 600MBPS down. My question is, what is my upload speed now? No where in the world can I find documentation.

Tek · ‎09-26-2019

They just called me finally and resolved it. I am good now. Thank you!

Tek · ‎09-25-2019

A few months ago I kept getting a "Sorry you left XFINITY message" when I logged into my e-mail. I did not leave XFINITY and it was a glitch. The fix involved moving my IDs from my account and then back. However, I noticed the other day when they fixed it they transferred one my main e-email accounts into some type of Comcast test account. Now after calling support and opening a ticket they still have not called me back in over a week. Can a Comcast employee on this forums please help? The employees here fixed the orginal problem, but never brought my main e-mail account back. This is a serious breach of my trust and security. Link to post about it: https://forums.xfinity.com/t5/Email-Web-Browsing/Sorry-you-left-Xfinity-Message/m-p/3238409#M209991

Tek · ‎08-28-2019

Turn the video output to 1080p and not 4k. This can be found in settings on the box.

Tek · ‎08-26-2019

@ComcastMorgan Replying to be contacted per your request. Thank you.

Tek · ‎08-25-2019

At one point in time my boxes showed in the xFI gateway as connected. I had posted about it then but everybody noticed the same thing.

Tek · ‎08-25-2019

MoCA light is off on gateway so it appears that's not the issue.