About Tek

Tek · ‎09-21-2020

I will have to get both going at the same time and let you know.

Tek · ‎09-20-2020

Turns out a family member in the next town, which is the same cable system, is experiencing the same problems on the Food network. Two houses miles apart would indicate a issue from the head end? No?

Tek · ‎09-19-2020

We have one channel that has been unwatchable lately, the Food Network. It constantly distorts and pixelates. This the the only channel this happens on. Is there a way to report this without them trying to replace equipment and dispatch techs?

Tek · ‎09-10-2020

It is working fine for me. Do you not have it enabled in General Settings?

Tek · ‎09-10-2020

Here is a solution. If you have a Internet Plan below 700Mbps then call customer service and demand they send you a XB3 modem. This is is the previous generation. It is bullet proof and the 5GZ WI-FI is awesome! I am on a 600Mbps plan and the it pulls 700 consistently and the maxiumum upload. I work in IT and I can tell you this XB3 is about as good as your are going to find. Mine is made by Arris. The Wi-Fi range is great! I have a propane tank monitor in my back yard under a lid for the tank and it grabs a Wi-Fi signal from this. My house has a basement, a 1st floor, and a 2nd floor. The modem is in the center of the first floor. I have full signal throughout the house and I have a decent sized home.

Tek · ‎09-09-2020

Is it possible to disable the new warning at the bottom of the screen that warns you that you are entering a 3rd party app?

Tek · ‎08-30-2020

I have heard this from multiple sources. Go back the XB6. I get 700 on my XB3 consistently. My plan is 600. I have held out switching to the XB7 and/or gig Internet until the XB7 is stable.

Tek · ‎08-30-2020

Watch the same channel on the Stream app. If the picture is good then you have a signal issue and need a tech. If the stream app is having the same issue as the live TV then the problem is on Comcast's side and they will likely correct it on their own.

Tek · ‎08-27-2020

@drhull wrote: Disney Jr. HD is available in Minnesota, Colorado, New Mexico, Arizona, Utah and the city of Boston currently. Other areas do not have it at this time. Good info? Where did you find this? I live in New England, but not Boston. So I guess we are not included. I wonder why they just wouldn't offer it everywhere if it is on their system?

Tek · ‎08-26-2020

It takes weeks for them to clear from the system. I once has to exchange a box 3 or 4 times. Took about 4 weeks for them all to disappear from My Account and Devices. You can rename the returned boxes in the TV Remote app if you want them in a different spot on your list until they disappear.

Tek · ‎08-26-2020

You cannot train the voice remote. Call support to report the issue, but saying the channel number is your only solution. Or try saying something slightly different. Only other thing you can try is a System Refresh. Press the A button on the remote and select System Refresh.

Tek · ‎08-26-2020

Those are my exact channel numbers except they are SD. Is there a way to request they add an HD channel?

Tek · ‎08-26-2020

Does Xfinity offer Disney Junior in HD for any of the markets? I feel in 2020 that all premium cable channels should be in HD by now.

Tek · ‎08-26-2020

Started working later in the evening. Probably having some new channel setup glitches.

Tek · ‎08-25-2020

Smithsonian HD was just added to my lineup today, but it is not working. Just loads and loads. Then it freezes. I rebooted and system refreshed and it is still not working. The channel was just added today, so I assume they may still be working on it?

Tek · ‎08-25-2020

@ComcastJoeTru I am already being helped by @ComcastCesar and they may have solved my problem. We are just doing some testing to confirm. I do believe the other posters on here still need help.

Tek · ‎08-24-2020

That is the same show that has been constant during the last 8 months of me having this problem. They believe they solved it minus a glitch with the mobile app showing some of these from the other account. Very strange you are in the same situation as me... Another recording is Blue Bloods and then a ton recorded by actor or actress.

Tek · ‎08-24-2020

Is it happening in the Mobile Stream App as well as the Web Site Stream App? Have you tried running a system refresh by pressing the A Button on the remote and selecting System Refresh from your main DVR? Occassionally, it would clear mine, but other times it would cause more to show. Any of the recordings similar to the ones in my first post about this in this thread?

Tek · ‎08-24-2020

Do they match your channel line-up? In other words, if the recordings is on channel 805 is your 805 is the same network as what the cloud states? Also, in my case a system refresh would cause them to show in the box.

Tek · ‎08-22-2020

@winger1960 Well you came to the right place because this is the only place I have recieved help on fixing this. They made changes to my account on Friday and we waiting to see if it fixes it. One thing to check is do the recordings from the other account match your channel line-up? For exmaple, I have recordings from a CBS Station in Colorado and I live in New England. The reason I ask as my troubleshooting started with a MoCA Filter, which was not it. However, if you have a bad MoCA filter then you would be getting your neighbors recordings. Mine are coming from another state halfway accross the USA. This started in January 2020 for me and was blamed on all types of things. Finally, Advanced Repair acknowledged what it really was. None the less, engineering Has made 3-4 attempts to repair my account without success. Hoping they get it this time. The only reason I have not left X1 TV is because I love it too much. However, the attempt they are making right now is my last. I am going on 9 full months of dealing with this and my family is ready to throw in the towel if it is not fixed this time. All I want is it fixed so I can go back to enjoying X1. Sadly, in our new COVID world it is my families only form of entertainment with some many things closed.

Tek · ‎08-20-2020

@ComcastCesar sent and I also included who has been helping my locally in the Executive Office. They don't seem to have a direct line of communication with Engineering, but have made every attempt to help, but that goes back to June 29th.

Tek · ‎08-20-2020

@ComcastCesar can I send you the PDF showing my box flooded with the other accounts recordings again?

Tek · ‎08-20-2020

I have been communicating with the Executive Officer since the end of July. The rep emailed me last night who I have been dealing and said Engineering fixed the problem. Delete all the scheduled recordings and DVR Recordings that were not mine. This problem is ALWAYS TRIGGERED by a SYSTEM REFRESH or BOX REBOOT. Last night at 8PM my box had only my stuff on it. This afternoon we intentionally rebooted the box to see if the recordings would appear. Once the reboot happened my scheduled recordings were gone and flooded with the test account again. I e-mailed it to the rep at the Executive Office, but I am beyond mad at this point. I have tried to be patience with this, but I cannot be anymore.

Tek · ‎08-20-2020

Executive Offices e-mailed me last night. Said this was fixed. 24 hours later the other accounts recordings are back on my box. My local news station is interested in doing a Solve It story on this. Maybe Comcast will fix this if the media has it on their local station in a major city. 8.5 Months of this. Enough is enough Xfinity!

Tek · ‎08-16-2020

Here is the full message: Xfinity TV Update: On August 25, 2020, the following channel changes will occur: Cooking HD, Discovery Family HD, DIY HD, Galavision HD, Ovation HD, POP HD, Smithsonian HD, Zona Futbol, and Zona Futbol HD will be added to the Digital Preferred Tier; WGN America HD will be added to Entertainment and Expanded Basic; CSPAN HD will be added to Limited Basic; Smithsonian HD will be added to Digital Economy; Galavision HD, Zona Futbol and Zona Futbol HD will be added to Xfinity TV Latino. These channels will continue to be available in standard definition (SD) format in other channel locations. HD channels require HD Technology Fee and X1 TV Box or compatible customer owned device

Tek · ‎08-16-2020

Is yours increasing or decreasing resolution? If it is increasing to 4k from a lower setting you can go into device settings and shut off default to best resolution.

Tek · ‎08-16-2020

They checked all that. There is some type of connection in the cloud DVR. Engineering is still working on it. However, 8 months of this is getting old. Yesterday, I did a System Refresh and it added a bunch of local news recordings from Denver Colorado. I live in New England. The recordings only exist in the cloud, but show in my box. If change my Saved screen to recorded on they don't show. But every time it happens it wipes my cloud out and leaves me only with my recordings on my local DVR. I called the Executive Offices of Comcast and they are extremely concerned and have been working directly with National Engineering. In the meantime, I have been using YouTube TV because I do fear this may never be fixed. If it is not resolved this time then I am going to cancel everything except Internet and just use You Tube TV. It is a shame because I have been with Comcast for 20 years. I prefer cable over the streaming experience.

Tek · ‎08-15-2020

I still miss X1 and the traditional cable experience.

Tek · ‎08-15-2020

I am in New England. I couldn't find any other info outside of the message on my bill. They are adding a bunch of cable networks that were not HD to the HD channels, but the other channels are odd ball ones. I have it in HD on YouTubeTV, which I am curre tly using due to problems with my cable service. Love the channel. Happy to know if they ever fix my X1 that I will now have it in HD kn X1.

Tek · ‎08-14-2020

It is being added on August 25th, 2020 per my latest bill.

Tek · ‎08-11-2020

No reply on this yet. 8 months of inappropriate recordings showing up on my box. Yet, no solution and hours and hours of support calls. Two decades with Comcast. It is a shame.

Tek · ‎08-03-2020

@Kaneooo wrote: I have a 4K cable box and noticed recently with some channels (AMC & Showtime) the audio for loud noises pops/cracks. I have a sound bar hooked up and it happens when I try using the tv built in speakers as well. Not sure if anyone else is experiencing this. Could it be the cable box itself? Haven’t had this issue before and not happening to other TVs in the house. Thanks AMC is notourious for terrible sound on Xfinity. Run a forum search and you will see multiple issues. I have heard what you are talking about on both Showtime and AMC. If it is isolated to those two channels then it is highly unlikely to be your equipment or Comcast. It is more likely a signal issue between Comcast and the channel. I describe it as hearing just a quick "Pop" at random on these channels. The better your sound system the more obvious the noise is. You may be better off reporting this to AMC and Showtime directly on their web sites. I know AMC responded to me back when it was really a problem. They basically said they were aware of it and working on a correction.

Tek · ‎08-01-2020

A system refesh fixed the voice remote prompts, but caused my DVR to reconnect to the account in Colorado again.

Tek · ‎07-30-2020

Anyway to get @ComcastCares employees involved in this again? Many of these recordings are inappropriate and I have children in the house. Because they recorded on a system in Colorado and not Massachusetts the box cannot parental control them. In addition this started in January 2020 and as of August I am 8 months into dealing with this problem. I have been told 4 times it has been fixed for it only to happen again. Somebody needs to get this escalated to the higher ups.

Tek · ‎07-29-2020

@ComcastCesar This is happening again! I did a System Refresh today and they all showed back up in my cloud again! I cannot take much more of this. 8 Months of this is getting out of control.

Tek · ‎07-28-2020

The recent update changed how the Voice Remote displays commands on the screen. However, it is all glitched. When you hit the voice button now. It displays bottom center of the screen, which displays fine. Once you say your command it shows that on the bottom left, but it is cut off. Then it gives you a Voice Remote Tip and that has HTML code around it. Anybody else notice this?

Tek · ‎07-05-2020

Today, my voice remote keeps taking me to the Standard Definition channels and not the HD channels. Any idea why this is happen or how to fix it? Yes, I have a HD TV (1080P).

Tek · ‎07-03-2020

Thank you. This sums it up: When will the CBS All Access app be available on X1? Due to the current shelter in place orders across the country, the X1 development work cannot be completed remotely. We’re working hard to bring the CBS All Access app to X1 and expect to roll out soon.

Tek · ‎07-03-2020

Any updates on when CBS All Access will be on X1. It was announced in early January 2020. Also, it is available on the Xfinity Flex box. So why is not on X1 yet?

Tek · ‎07-01-2020

@ComcastCesar The scheduled recordings have synced back to my Stream App and Cloud. I am fine with not having any previous Cloud recorings if this is fixed. I am sending you a quick private message to ask something else.

Tek · ‎07-01-2020

@ComcastCesar My cloud / Stream. Including my scheduled recordings and previous recordings are all gone? I can see them on my DVR in home, but not on Stream? Will they come back? EDIT: The scheduled recordings are back. My recordings are missing from the cloud still, but I watch them on the box. I just recorded a new one and it showed in stream. So eventually it will just catch up again. The random recordings are gone from my DVR. Which is good because this did not happen the last time.

Tek · ‎07-01-2020

Hello @ComcastCesar They did say this happened before and it was unlinked, but then happened again. Also, what is a nDVR? How does this happen to begin with? I would be very very excited if this was fixed for good.

Tek · ‎06-25-2020

@ComcastCesar I would rather wait. I don't want to confuse the process as I have the new ticket number. They said they are working on it. If I don't get anywhere I will post back..

Tek · ‎06-25-2020

@ComcastCesar it is on all boxes and the stream app, but the recordings on the box play in the cloud when I play them. The channles are are recorded from are not even the same channel line-up for the 6 surrounding towns. Clearly COLORADO again and not Massachusetts. The Executive Offices are already involved and have escalated a ticket to National Tier 3 support due to the fact that this is now almost 7 months old from the very first occurence (even before I posted here).

Tek · ‎06-24-2020

It was locked before it was marked solved. None the less, this is an issue for older TVs or people using hdmi to dvi or hdmi extenders.

Tek · ‎06-24-2020

On your remote, Hit the Xfinity Button up arrow, up arrow, #2, and then hit 7 2 0. This will force the box into a lower resolution of 720p. Then go to General Preferences in settings and turn off auto select of best resolution. Sounds like you are being impacted by the latest software update like me. The box goes to some crazy high resolution and causes no pic. Using a hdmi extender or adapters causes the xfinity box to incorrectly detect your best possible resolution. As a result, the hdmi starts sending resolution that your TV cannot process. If you have trouble with this call support and have them escalate to tier 2 if they cannot solve it at tier 1.

Tek · ‎06-24-2020

@mrszuhwiggins did your problem get solved? @AudioDropper what about your problem? These recordings in my box are from another area. Channel lineup is nothing like my town or surrounding towns. Waiting for national support. So stressed....

Tek · ‎06-24-2020

FYI. My other thread on this was locked for some reason with no resolution. However, this week they updated the boxes to automatically select the best video resolution setting available. This is an issue if your box thinks your TV is 4k and it is not for example. Advanced repair contacted me and there is now a setting in General Settings to lock the resolution. They had many calls on it. It was causing my picture to blank out everytime turned the TV off and on. If you prefer a certain resolution then you should turn this to on.

Tek · ‎06-22-2020

I just signed up for YouTube TV. Keeping internet only. 20 years and I have had it with them. I having other issues, but this was the icing on the cake.

Tek · ‎06-22-2020

Yes. I just signed up for YouTube TV. I have 15+ years with Comcast and I am done. Boxes are going back this week. I don't want to drop cable, but is starting to impact my life. Hours on the phone with support and endless pain with endless service problems. I am no cord cutter, but I am cutting the cord. YouTube TV has 90 percent of what I watch. If I don't need to put 40 hours a week in troubleshooting service problems and being run in circles the the lost 10 percent will be priceless.