About Tek

Tek · ‎08-24-2019

Another support community for Comcast told me my splitters installed by Comcast should be replaced. This splitter has a bulletin with XFINITY to replace them for X1 because they don't work right with X1. Is this true? A photo of my splitters is attached.

Tek · ‎08-23-2019

@Rustyben wrote: @Tek wrote: Starting about 3 weeks ago and happening about every week and half like clock work my Pace XiD X1 boxes all disconnect. We wake up in the morning and have the following message: "Sorry, we're having some trouble. Please tighten your cable connect and then restart your TV box, which can often fix this." RDK-10000. All my connections are good as I checked them the last time this happened. The only option is to restart, which brings you through the WELCOM TO XFINITY message and then lands you back on the error message after several minutes. I have a XG1v4 DVR connected to 2 XiD boxes. The I have the XG3 Xfinity Gateway. The ONLY thing they fixes this is if I go to the main DVR box, which is working perfectly when this happens, and issue a SYSTEM REFRESH via the help menu. Once it finishes everything is back to normal. Sometimes for a week or more. I read in another post that rebooting your Cable Gateway for Moca works, but in my case that will not fix it. Only refreshing the main DVR box works. I noticed a few more posts on the forums lately about this. I also noticed we recieved a newer version of the guide. Since these boxes have worked for sometime without issue and nothing has changed in my house, it would seem this is a software change? Also, it only happens overnight. We never lose them during hours we are awake. Suggestions? I don't want to go swapping all my equipment and find out this is a known issue. swap out one of the xid STB for an XG2. the XG2 will provide the tuners/internet for the remaining xid STB. that will give your DVR the full 6 tuners to use for watching live and recording programs. So I have had non-stop service issues since November 2018. I do not care to get into them, but they were all outside my house. During these visits they finally sent a SENIOR XFINITY Tech (not a contractor), which was sent by the local supervisor, and they insisted I should not have the XG1v4 with two XG2s, which is what I had. They insisted I remove the XG2s and install these XiDs. For months I had no issues. It all seems to have started since the last software update. I am paying $250+ for cable and the service issues at this point have my wife and I discussing the switch to FIOS, which my neighbor has and has no issues. Executive Offices are involved locally, but it is a endless slew of network failures and I can't keep making a car payment for cable.

Tek · ‎08-23-2019

Starting about 3 weeks ago and happening about every week and half like clock work my Pace XiD X1 boxes all disconnect. We wake up in the morning and have the following message: "Sorry, we're having some trouble. Please tighten your cable connect and then restart your TV box, which can often fix this." RDK-10000. All my connections are good as I checked them the last time this happened. The only option is to restart, which brings you through the WELCOM TO XFINITY message and then lands you back on the error message after several minutes. I have a XG1v4 DVR connected to 2 XiD boxes. The I have the XG3 Xfinity Gateway. The ONLY thing they fixes this is if I go to the main DVR box, which is working perfectly when this happens, and issue a SYSTEM REFRESH via the help menu. Once it finishes everything is back to normal. Sometimes for a week or more. I read in another post that rebooting your Cable Gateway for Moca works, but in my case that will not fix it. Only refreshing the main DVR box works. I noticed a few more posts on the forums lately about this. I also noticed we recieved a newer version of the guide. Since these boxes have worked for sometime without issue and nothing has changed in my house, it would seem this is a software change? Also, it only happens overnight. We never lose them during hours we are awake. Suggestions? I don't want to go swapping all my equipment and find out this is a known issue.

Tek · ‎08-17-2019

They are swapped equipment because I labeled a box returned before I returned it. You can still rename them in the TV Remote app. I wish they would disappear.

Tek · ‎08-16-2019

Recently, I noticed you can now view Recordings scheduled from each individual box on the system. However, I notice mine lists a box I returned a couple months ago. This box is not on my account when I call nor does it show anywhere else in the my account app. I know I was told awhile ago that removed boxes take awhile to clear from the TV Remote app. I assume this is the same system?

Tek · ‎07-05-2019

Did you solve this?

Tek · ‎06-30-2019

They called today. Disconnecting the ID from the closed account did not fix the issue. They did re-syncs and now have to escalate to engineer team to figure out why this is happening. Thank you for the follow-up.

Tek · ‎06-27-2019

Still having issues today. XFINITY Security called me on Monday and said they would call me right back and never did.... Maybe this message is a sign I should leave XFINITY.... : \

Tek · ‎06-24-2019

I noticed at login on the Xfinity app that they mention both Comcast.net and Xfinity.com email addresses.    Have they ever started issuing .com or .net email addresses? 

Tek · ‎06-24-2019

@DoodleVib wrote: This wasn't a problem for me until recently, just a few weeks ago as far as I can recall. Since some point in time a few weeks ago, every single time I sign in to my Xfinity email account I'm asked to verify my password recovery options (as described on the help page here). Every. Single. Time. It's annoying to click the bookmark to open my email, take the time to load the URL, and then rather than having my inbox appear I have a separate page asking me to verify my password recovery options, and I then have to click through and load a new URL to actually see what I came for. I've already set up all 3 recovery options! Why I being asked every time? I've replicated the problem on multiple different devices. It's not service-breaking, it just requires more clicks and time on my end and as of late it happens every single time I just want to load my inbox, which is quite irritating. Happening in my wife's account right now too. Have an open ticket on it.

Tek · ‎06-24-2019

Do they still allow this? Also the article link is dead since they changed the support site.

Tek · ‎06-24-2019

Use the Microsoft Outlook app and connect your Comcast email. Then you can attach and preview all you want.

Tek · ‎06-24-2019

You can make a new Secondary account, call and promote it to Primary, and then delete the old primary. Your question is vague so I am not sure that helps.

Tek · ‎06-24-2019

Any other thoughts on this? Here is what happens. 1. Change email in Forum Settings. 2. Secondary account gets a verification email. 3. I verify email and 10 minutes later my forum account reverts back to the orginal email. There have been past topics on this, but when search it says the topics are in the Internet Archive. When I click said topic it takes me back to the forum home and not the search result.

Tek · ‎06-24-2019

Same error in IE and Chrome. However, it did disable the ad. So even though it gave an error it worked.

Tek · ‎06-24-2019

Sent all the info. Thank you!

Tek · ‎06-24-2019

When I click Turn Off it says: Sorry, there was an error. Please try again.

Tek · ‎06-24-2019

Since Xfinity is a pay service, are we able to shut off ads on Xfinity Connect at Comcast.net? Also, is there a way to increase storage? I was reading about Outlook.com. They allow both storage increases and no ads if you pay for an upgrade to Premium. I would assume Comcast should offer this to active paying customers for free?

Tek · ‎06-23-2019

One hour and 30 minutes later they don't know whats going on either. Escalted. Have to wait several business days. : (

Tek · ‎06-23-2019

@Latoque wrote: Hello again. My sense of this is that your wife's old account is what triggered this message, as you suspect. It looks legitimate. You didn't say how long ago that other account was closed, but keep in mind that up until about 2 1/2 years or so ago, if you cancelled service, you lost the email account and everything in it. The new policy is that you can keep the email functioning even after leaving Comcast. You just have to sign into it at least once every 9 months to keep it active. I would call Comcast security and see if they can explain exactly what happened----------------- Comcast Customer Security Assurance------------------- Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329 For more information on the email policy for former customers, see here---------- https://customer.xfinity.com/help-and-support/internet/using-email-only See also--------------- https://www.xfinity.com/support/articles/email-activity I called the number and held for 32 minutes so far. Are they open Sunday? EDIT: 47 minutes to get through!

Tek · ‎06-23-2019

Thank you! When my wife logs into My Account she is now associated with both her cancelled account from a previous address and my account. However, I still get the message on my user IDs, which were only ever associated with my account and my account has never been closed. The phone rep ended-up deleting my wife's e-mail and then having to restore it. Very scarey. Maybe is they are able to just transfer my wife's e-mail fully to my account and unassociate it with the cancelled account then everything will be fixed?

Tek · ‎06-23-2019

Happens every time I log in now. Called support and they have no clue why....

Tek · ‎06-23-2019

Yes. Then it reverts back to my old email.

Tek · ‎06-22-2019

My wife has a Comcast email from her old address on a closed account. She continued to use that email for years while we maintained a separate Xfinity account at our home. Tonight, I invited her to our account from the primary ID on our active Xfinity account so she can use her normal email login to use our services. When I went to check my email on the Connect app I got a message saying Sorry you left, Xfinity, but you can keep your email address. Agree to the terms and conditions. Why did I get this message? I didn't close my account. Is this a glitch because I invited a email address on a closed account? Confused... Screenshot attached. Top chopped off to protect my info.

Tek · ‎06-22-2019

I take it back. It does not work. When I change my e-mail address to a secondary Comcast.net e-mail I have and then verify the e-mail it changes me back to my orginial one.. Any other ideas?

Tek · ‎06-22-2019

I have seen this before with using Outlook via IMAP connection and moving large folders around. It seems, larger folders, may have sync issues? I am not sure. In the case I had to use Outlook to fix it and resync. I was unable to resolve it in Xfinity Connect directly. Comcast support had no idea what to do with it.

Tek · ‎06-22-2019

I found a similar process repaired it. I moved all the folders out of it and after 10 minutes the delete button became available. Odd. I also found a Sub Folder that had the same issue. Had to move all the folders out from under it and then wait. Then I could delete it.

Tek · ‎06-21-2019

Just Xfinity Connect in my browser. Comcast.net.

Tek · ‎06-21-2019

Photo of the INBOX folder. I can't show post the other because it will show my e-mail. This folder is not a real INBOX. It is a copy from the old account. The Main Inbox folder is at the top outside of the "My Folders" section.

Tek · ‎06-21-2019

I did an import from another Xfinity account and the two top folders that came over cannot be edited. I used Import.xfinity.com. I had this happen once before on IMAP with Outlook, but it resolved.

Tek · ‎06-21-2019

I have folders in Xfinity Connect that are Italic. They cannot be edited or deleted. Why is this?

Tek · ‎06-21-2019

Worked. Thanks.

Tek · ‎06-21-2019

And then I can login with the new Comcast email address and access my forum name?

Tek · ‎06-20-2019

Is it possible to move my Xfinity Forum account to a new Comcast.net email address? There is really no forum for forum questions so....

Tek · ‎06-19-2019

How well does the import tool work? Very concerned I could lose my important emails. Also, is there a way to move my Comcast forum name to the new Comcast email?

Tek · ‎06-19-2019

I was wondering if it is possible to transfer your e-mail on XFINITY Connect to another account on XFINITY Connect? I am thinking about changing my e-mail address and was curious how to move all my e-mails over from my old address to the new one?

Tek · ‎05-04-2019

Mine just started working fine again a few weeks ago.

Tek · ‎04-23-2019

I renamed some of my larger folders in Outlook 2016 on Sunday. Eveyrthing looked normal in Outlook. I logged into XFINITY Connect on the web site and only part of the move occured. The two folders were in italtics that were modified in XFINITY Connect. I had Outlook Sync the IMAP Folders and it did not fix it. Ultimately, I had to reorganize them in XFINITY Connect and then delete the folders. Everything seems fine now, but why did this happen? My biggest concern is that come e-mails might have been lost?

Tek · ‎04-20-2019

Also, make sure to check the Comcast Labs menu to see if this settings is still turned on. One of the best features comcast has added.

Tek · ‎04-20-2019

Same here.

Tek · ‎04-20-2019

Does the xiD box still take a tuner from the DVR if it is in power down / saver mode and not in is?

Tek · ‎04-19-2019

Can you upgrade the internet that is part of a Triple Play package without changing your overall package?

Tek · ‎04-19-2019

Any plans that you don't need to go to the newest advanced gateway that are higher? I have the TG1682G Xfinity XiFI GATEWAY.

Tek · ‎04-19-2019

Only my boxes with tuners show. The Xi3 / XiD boxes without the tuners do not show. Is that correct? I assume since they don't connect to anything other than the main box that they would not show. I also like they they show now.

Tek · ‎04-19-2019

What is the uploud speed in the Blast 250 Internet plan? I can't find it anywhere.

Tek · ‎04-18-2019

I made it Feb - March without issues. Now there was a outage in the area. A bucket truck was at my pole. Now my all my XFINITY Services are having signal issues. More time off from work and more techs to the house. I can't take much more. To pay $260 per month and to take time off to work a few days every couple of months to help troubleshoot Comcast's system problems is not fair. Not once has there been an issue with the equipment or lines to my house. They work on the pole in a bucket truck and have a massive multi hour outage in my neighborhood and now I have service issues. I even reported comcast lines hanging from poles in the street. No concern that maybe that is causing issues in the area? My neighbors all I have FIOS. I am new to the street within the last 1.5 years and now I know why. Maybe the Comcast network is just broken in the area. I have been a Comcast customer for 15 years. Not once have I had this many issues in such a short span of time. Can anybody higher in comcast get involved to figure out this areas systems?

Tek · ‎04-18-2019

Is there anybody who can help without sending more random techs to my house? There was an outage in my neighborhood. I saw Comcast trucks at my pole. Now my internet signals are terrible. Of course they just want to send techs to my house to randomly replace equipment inside the house. Can't they start outside the house? I had months of problems from Nov - Feb 2019. https://forums.xfinity.com/t5/X1/Random-Distortion/m-p/3185837#M161606 That problem, after being tortured for months by techs and equipment swaps, turned out to be an issue outside my house at the head-end. I know Comcast had an outage, I know they worked on the poles in the area, and ever since then I had issues. Why don't they start by checking the signal from the pole instead of me taking a day off to troubleshoot their network issues?

Tek · ‎04-17-2019

Is this new? I literally got a new device connected alert tonight for them. They previously never showed in the Xfi app. It does say they are hard wired when you click on them.

Tek · ‎04-17-2019

My cables boxes, XG2 and the XG1v4 are showing connected to my Xfi gateway in the XFi app tonight. Since when do these connect to the gateway?

Tek · ‎04-17-2019

The Science Channel info is inaccurate. The info says shows,like Impossible Engineering, Strange Evidence, What on Earth, and so forth are new when they are not. It records them and many times it is two old episodes combined into one or a reapeat. How do we report this?