About Tek

Tek · ‎08-18-2018

The DVR Recording has one audio pop this week. Compared to every 5 minutes like previous weeks. I watched both the ON DEMAND and DVR recording of the same episode and the ON DEMAND program was clean. I even compared the same exact scene with the audio pop to the ON DEMAND scene and the ON DEMAND was clean. I have discovered the same problem on USA with Colony. ON DEMAND Clean and DVR recording has audio pops. No issues with Discovery, History, CBS, and so forth. This includes DVR, Live, or ON DEMAND.

Tek · ‎08-12-2018

I will try the ON Demand idea. I dont watch other programs on TNT so I dont know. Maybe I will record one after it to see if it happens in that show as well.

Tek · ‎08-12-2018

No way to report these things?

Tek · ‎08-08-2018

Every week during Animal Kingdom in the Boston area the audio has pops and static in it at random times. Only happens on TNT. I have no other issues on any other channel. Happening the entire season. How do I report this? Thanks.

Tek · ‎07-25-2018

Anytime I try to restart my main DVR box from the Xfinity My Account app, it gives me an error that it cannot restart this device at this time. It does indeed actually restart the box, but why do I get this error when the app is actually rebooting the box?

Tek · ‎06-20-2018

I have a Comcast XB3 Gateway Model TG1682G. According to Comcast the modem can support up to 700Mbps. However, when I call to get 400Mpbs internet on a different package they keeping telling me it does not. https://www.xfinity.com/support/articles/wireless-gateway-compare Can anybody explain?

Tek · ‎06-06-2018

Can I keep the XB3 and just switch to that package?

Tek · ‎05-22-2018

I finally was offered the package, but they wanted to send a text and switch my modem. I decided to pass.

Tek · ‎05-09-2018

Still not available to existing customers. Guess Comcast only cares for new customers. Not existing.

Tek · ‎05-06-2018

Does anybody know when the new Super Triple Play package, which includes Netflix, will be available to existing customers? I called and they said only new customers can apply. Thanks.

Tek · ‎04-19-2018

Any word when the packages that include Netflix will be launched? Thanks.b

Tek · ‎03-02-2018

Mine is all fixed. Thank you. Cleared.

Tek · ‎03-01-2018

Yes, 3 times.

Tek · ‎03-01-2018

In 720p the TV is technically already upscaling to fill it's display. The TV is just saying it is receiving a 720p signal. You don't need to do anything on the TV. It does it automatically.

Tek · ‎02-28-2018

No X1 box has a native mode sadly. All Comcast content is transmitted at 720p. Local channels transmit in the channels broadcast resolution. You need decided if you want the TV to handle the upscalping or the box. However, since the XG1v4 supports Netflix 4k content, I suggest you turn it up to 2160p. Much debate about this, but if you want to view the limited 4k content available then use 2160p.

Tek · ‎02-28-2018

Comcast Andrew, Can you help.with this? The box is still there and support says the box does not exist. It is a glitch in the My Account site. Anyway to get a ticket opened to clear this? Thanks.

Tek · ‎02-26-2018

If you exchange your box for the XG1v4 then you will get one. Otherwise they don't seem to be readily available.

Tek · ‎02-26-2018

Reboot your box by selecting Restart under power options. This was the only way I could get that option to appear after intial setup. Must have a XG1v4.

Tek · ‎02-26-2018

UPDATE: The Serial # displaying online is not even real. It does not exist in the Comcast system. Very odd....

Tek · ‎02-25-2018

@Rustyben wrote: @Tek wrote: I returned a 2nd X1 DVR that we are not using today to the XFINITY Store. They gave us a receipt for the return and yet it still shows on the My Account Web Site under DEVICES. Shows offline and the name is deleted from it. Just says "SET-TOP-BOX". I called support and they confirmed I only had the 1 DVR box on my account. Why is this returned box still showing online? Thanks. it takes up to a few days for all the databases to catch up to equipment changes. Any idea why the equipment changes have previously reflected instantly? I had alot of equipment swaps due to changes at my house within the last 2 months and everything changed instantly before.

Tek · ‎02-24-2018

In the past, they always disappeared as soon as I returned them.

Tek · ‎02-24-2018

Thanks. I will keep any eye on it.

Tek · ‎02-24-2018

I returned a 2nd X1 DVR that we are not using today to the XFINITY Store. They gave us a receipt for the return and yet it still shows on the My Account Web Site under DEVICES. Shows offline and the name is deleted from it. Just says "SET-TOP-BOX". I called support and they confirmed I only had the 1 DVR box on my account. Why is this returned box still showing online? Thanks.

Tek · ‎02-15-2018

It would appear Pace was purchased by Arris. My guess is they don't make Pace boxes anymore.

Tek · ‎02-14-2018

Anybody know the difference between the XG1v3 Arris AX013ANM vs the XG1v3 PACE PX013ANM? I have had both in my possession in the last few weeks. The size and shape are the same. However, the PACE version is easily 3 times heavier than the Arris version? Any idea what the differences are?

Tek · ‎02-10-2018

You can tell if your watching a Cloud DVR recording by pressing the down arrow on your remote while playing the recording. A small cloud icon will be in the top left of the screen by the title. If the icon is not there then your recording is streaming off your hard drive on the DVR.

Tek · ‎02-10-2018

The Patriots one is available at Boston area Xfinity stores. I have a Red Sox skin on mine.

Tek · ‎02-09-2018

My Account on Comcast.net.

Tek · ‎02-09-2018

Have you tried using the filter at the top of the episode list? Filter to On Demand only and then select the episode.

Tek · ‎02-09-2018

What model box are you using?

Tek · ‎02-09-2018

I verfied the generic cable they sent with my 4k box supports 4k.

Tek · ‎02-09-2018

The XG1v3 Pace and the XG1v3 Arris both came with the exact same tip power adapter. The power specs on the adapters are the same as well. The design of the plastic power block is slightly different, but they both have the same model # EPS-3. I did use the Comcast branded adapter on the Arris box and it worked fine. It does say on the block compatible with XG1v3. Since the tip was the same and so was the model of EPS-3 I used it. Comcast Andrew, I have never seen a blue tip adapter for even my old Arris XG1v1. It came with an adapter similar to the one I described above, model EPS-3. Image of the Comcast branded adapter attached.

Tek · ‎02-08-2018

This product only includes current in season shows according to AMC.

Tek · ‎02-08-2018

I am 99 percent sure you need to call or chat to accomplish this. Not possible here.

Tek · ‎02-08-2018

Can I use a power adapter from a Pace XG1v3 labeled "Comcast Approved Power Supply EPS-3 Compatible with XG1v1 // XG1v3 // XG2v2" with the Arris XG1v3? The power adapter label does not specify PACE or ARRIS XG1v3. I assume they are interchangeable?

Tek · ‎02-08-2018

You will get a compatible HDMI cable with the shipment. Most newer HDMI cables support 4k just fine.

Tek · ‎02-08-2018

I have a media case that has a Comcast Power Adapater in it that says: Comcast Approved Power Supply EPS-3 Compatible with XG1v1 // XG1v3 // XG2v2. I just swapped a Pace XG1v3 box for a Arris XG1v3 box. I would assume this power adapter can be used for all variants of the XG1v3 as the label does not specify ARRIS OR PACE. The one they gave me with the new Arris XG1v3 box says it is model EPS-3, but it does not have the Comcast logo on it. Same plug as the other EPS-3, just slightly different design on the block part. The adapter is cable routed through the media case so I don't want to swap the adapter if I do not need to.

Tek · ‎02-06-2018

I subscribed to AMC Premier On Demand. The web site, http://www.amcpremiere.com/members-faq/, states Fear The Walking Dead Season 3 is inlcuded. It is not. Everytime I go to that season it wants me to pay$2.99 per show. Any idea why it is not?

Tek · ‎02-02-2018

Has Comcast converted all the channels in the Boston area tom720p?

Tek · ‎02-02-2018

Can anybody explain what the audio drop outs are? When they happen? I had an Arris XG1v1 that randomly, once per month, would have no audio in the morning. I would have to reboot the box or the TV. I swapped it for a XG1v4 and now have other issues with my HDMI Extenders. Wondering if my old Arris audio issues were related to an update? Thanks.

Tek · ‎01-15-2018

I rebooted the box and the option appeared in Comcast Labs. I don't see a ton of use of this feature. I thought I could pair my phone to the box and stream music from my phone through the entertainment system.

Tek · ‎01-14-2018

Rebooted the box and the option appeared. All set.

Tek · ‎01-14-2018

Just installed the new XG1v4. I read that under the settings menu > COMCAST LABS that I should have a bluetooth device option. However, I do not have that option. Did they disable this feature?

Tek · ‎01-14-2018

i just had one of these new boxes installed. Where and how do you use the Bluetooth features? I don't see any options for this.

Tek · ‎08-13-2015

Comcast is having a issue with voice command the last few days. My friends and I in different markets are experiencing the same problems. Seems to be better today.

Tek · ‎07-02-2014

Are the reboots every night the same as doing a Device Restart i preferences?

Tek · ‎02-25-2014

Will Comcast support me uploading my old POP e-mail messages from Outlook to the Comcast via IMAP? This way I have all my e-mail in the cloud again.

Tek · ‎10-14-2013

ComcastTeds wrote: Tek wrote: I have a Motorola DCT 3416 I with the WD external drive. I am getting distortion 30 seconds into my recordings only on one channel. It does not seem to be in the broadcast. Only happens on CBS. Any idea if this is a glitch? Apologies for the issue that you described. I am getting a ticket opened on your issue. Do you have the issue if the external hard drive is unplugged from the DCT 3416? I will check tonight. If I unplug the box will the % of space used update to show just the internal drive? That way I can leave it unplugged for a little bit. Also, is it safe to just unplug the cable to the box to remove it or is there a special procedue to follow?

Tek · ‎10-11-2013

I have a Motorola DCT 3416 I with the WD external drive. I am getting distortion 30 seconds into my recordings only on one channel. It does not seem to be in the broadcast. Only happens on CBS. Any idea if this is a glitch?

Tek · ‎07-02-2013

ComcastKaraT wrote: Tek wrote: Questions about the x1 equipment: 1. Can you display the channel on the front of the box on a PX001 box? 2. Can you keep a old blue guide DVR in your house when you have an X1 system? 3. Does the remote have a favorite button like the old silver remote? Thank you. 1. No, at this time the box only displays the time 2. No, the blue guide is shown on the older comcast product. The x1 guide is grey 3. The XRE remote does not have a favorite button On question number 2. I meant the following: Can I have an X1 box in my living room and keep a second DVR in my basement that uses the old blue TV Guide interface (Motorola Box). I have a DVR in my house with many weeks of TV recorded on it. Our family wants to keep it in our basement to watch what is left on it.