Visitor
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3 Messages
Xfinity Stream App not working on devices
Xfinity Stream Beta does not work on my one-year-old smart TV, does not work on my Sony Vaio laptop, and does not work on my Motorola phone. My service Internet is fine. All the other streaming services such as YouTube, Hulu and Netflix, work just fine.
What's the deal here? I'm paying Comcast almost $150 a month for Internet and TV service that just doesn't work. I've been trying to get this to work for 18 months. Nothing solves the problem. I guess it's tine to dump Comcast because they're obviously not that interested in providing a service that actually functions.
CCMacey
Gold Problem Solver
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541 Messages
3 years ago
Good evening, @user_cdcd5a, and thank you for reaching out about the Xfinity Stream App not working on your devices. This is definitely not the experience we want for any of our valued customers, particularly for such a long duration. You've come to the right place to help get to the bottom of this issue.
There are certain devices that are not supported by the Xfinity Stream App. There are also minimum system requirements on devices in order to run the app. Please review the following information and let me know if this helps:
Supported Operating Systems
To find and download the Xfinity Stream app in the Google Play Store or Amazon App stores, your device must be running Android 5.0 or later. Any smartphone, tablet or Fire TV device running Android 4 or earlier is not supported.
Supported Xfinity Stream App Versions
To access and watch all content, including content available to watch when out-of-home, Xfinity Stream app version 6.9.0 or later is required. Please visit the Google Play Store to download the latest version.
Unsupported Devices
The Xfinity Stream app cannot be installed on the following unsupported devices:
Windows PC Requirements
If you access the Xfinity Stream portal on a Windows PC, your PC must meet the following minimum requirements.
Hardware
- 3 GHz Intel Pentium 4, AMD Athlon 3400, or faster processor
- 128 MB RAM
- Video card with 64 MB memory
Supported Operating Systems- Windows 10 (Desktop mode)
- Windows 8 (Desktop mode)
- Windows 7
Supported Web Browsers- Microsoft Edge 90 or later (download Edge)
- Firefox 89 or later (download Firefox)
- Google Chrome 89 or later (download Chrome)
Note: As of October 1, 2019, the Xfinity Stream portal (web) doesn't support any version of Internet Explorer.Browser Plug-Ins and Settings
TV Equipment Requirements:
Samsung Smart TVs that are currently supported:
LG TVs that are currently supported:
Amazon Fire TV Devices that are currently supported:
The Xfinity Stream Beta app is available on all Fire TV devices. Any Fire TV running Android 4 or earlier isn’t supported. Visit the Amazon App Store to download the latest version. See Watch Xfinity Stream App on Amazon Fire TV for details.
If your devices meet all system requirements and are supported devices, we can definitely help with additional troubleshooting to see what is going on with the app.
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