11 Messages
Xfinity streaming keeps cutting out every hour on the hour
We have two TV's. Both have ability to watch Xfinity streaming. They cut out for a few seconds every hour on the hour. Also if I change the channel it buffers with --- for several seconds and then says to retry. I retry but nothing. I always have to turn off the tv and start over. This has been going on for months now. Nothing is wrong with my internet. That all works fine. Our tv's work for all other apps, etc with ZERO issues.
So what is going on? Sick of paying for something that is not working correctly. I have to time changing my channel so that I have a few minutes for the TV to reboot. Also always miss the end of a show or news due to the cut out on the hour, every hour.
Please advise!
XfinityRaf
Official Employee
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662 Messages
4 months ago
Good evening @user_jsmlms. Thanks for taking the time to post on the Forums with your stream issue. Can you confirm what type of TVs you have?
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user_5d2261
Visitor
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3 Messages
3 months ago
This isn't a TV issue, it's the app refreshing every 30 minutes as if it's preparing for the next program to start. It [Edited: "Language"] when it happens during a sporting event. No, uninstalling and reinstalling doesn't help.
(edited)
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user_vnhebi
1 Message
3 months ago
Hi. I have the same issue.
it happens on all our tvs. None need software updates and it is only the xfinity app which does this.
thisnis extremely irritating.
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user_jsmlms
11 Messages
3 months ago
Come on Xfinity. What's the resolution to this? Remember that we pay you every month. It's about time that we get better service instead of glitches every hour.
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user_7xnvlu
1 Message
3 months ago
I am with the rest of these unhappy Xfinity users. We should be compensated for our time loss. [Edited: "Solicitation"].
(edited)
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user_972fyb
3 Messages
3 months ago
I have an idea on how to resolve this. All Xfinity has to do is run their streaming app on a $300 Samsung TV to see the problem instead of telling everyone to uninstall and reinstall and do other things that don't work! It's been like this for 5 months. Stop responding with canned posts and fix it!!!
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user_61ogzs
1 Message
3 months ago
Any resolution to this “every top of the hour and half hour” the app appears to restart? Like clock work.
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user_d910ce
Visitor
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4 Messages
2 months ago
Ok so, I've been working with Michael from the corporate office tech team for the past month. Hello called me today with great news. Apparently this all has been a known problem with Apple TVs. The team thought it was only with Apple, but after compiling all the issues that I told him about and after giving him this and other forums to read , the team has gotten together with Roku and Amazon fire and other streaming platforms and they are trying to figure all this out and how to fix it with an upgrade patch or several patches . They don't have a time frame yet but as soon as they call me with one I will post it on here.
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user_42c578
10 Messages
2 months ago
Surprisingly a problem has been discovered by your team. I see all the comments and complaints here that the majority mention LG and Samsung brands as having this problem.
At this rate it will be sometime next year for a cure.
Am I cynical, you bet!
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user_mt4kd4
1 Message
2 months ago
I have the same problem. Was on the phone with xfinity for an hour. Had me reinstalling the app and sending a new signal to the box. Xfinity claims my TV is too old — only about 2 years old. And that it is a Tv issue so I needed to contact the manufacturer. Samsung thinks it’s a programming issue with Xfinity’s app. This only happens on my tv that uses the Xfinity streaming app, which by the way is the slowest app ever. For a cable company you would think their streaming app would be way better. Xfinity needs to fix this!
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user_2zkjbe
1 Message
2 months ago
Exact same issue here and typical Xfinity to blame hardware and internet connection (which I also get from Xfinity!!). It has nothing to do with hardware or internet. It’s the terrible app. Please fix this!
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user_42c578
10 Messages
1 month ago
Well it seems that the problem has been cured. I have waited for about a week and a half to make this announcement just to make sure.
Of course now I seem to be having a problem with the sound getting out of sync with the picture, but it is not often enough to complain about it.
For over a year now when a problem arises and it eventually gets fixed something else goes awry with the xfinity streaming app only.
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user_8vhqsn
1 Message
13 days ago
I have samsung Frame TV's throughout the house. All purchased 2024 and the Xfinity streaming app continues to buffer and then stops working. My husband is so upset since we usually only use Xfinity for football games. We continually have to go into the app and reinstall. We needed to reinstall the app 8 times in a 2 hour period. We are so sick of Xfinity since it is the only app doing this. We have all the TV' s hard wired with ethernet cables and it happens on them all! So infuriating. We have about used up our patience with Xfinity
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