Xfinity streaming keeps cutting out every hour on the hour

I have LG tv's. Bought in 2020 and 2022

Thank you for providing that information! I am showing the 2020 and 2022 models listed on our approved list of devices, could you please try uninstalling the Xfinity Stream app and then reinstalling it, and let me know if you are seeing the same issue? 

I also have the same issue and I have All Samsung TV’s 2020 and 2023

Seems like it refreshed every hour on the hour kinda weird 

Greetings, user_769140! We want to get this figured out and are happy to further help. Have you checked for updates on your TV? Have you uninstalled and reinstalled the Xfinity app on at least one of your TVs? 

Agreed and often missing the end of a program.

user_vnhebi Thank you for taking the time to reach out to us today through the Community Forums. I stream content daily, so constant buffers would be quite the nuisance to overcome. Especially during an episode of Fargo or The Office! The good news is that you have come to the perfect team to get this resolved for you. Let's dive right into your connection concerns together. Outside of restarting your equipment, what other troubleshooting steps have you completed using the Xfinity Support site?

@user_jsmlms​ All Xfinity has to do is run their streaming app on a $300 Samsung TV to see the problem instead of telling everyone to uninstall and reinstall and do other things that don't work!

@user_jsmlms Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the concern if you are experiencing service issues. It's important to us that we help find a resolution. In order to better help you, can you provide me more information about what is happening, the type of device (make/model) that it is happening on and what troubleshooting steps you have already taken?

The issue  Canned response person is the app is now refreshing at the end of whatever slotted time slot it is if it’s a 30 min show then it will refresh the stream for the next segment if it’s an hour long show same thing. We all pay for live tv and use the stream I assume to save the extra 5 to 10 bucks more for your damn tv box. This used to stream live tv with no issues and as of late you guys updated it to behave this way not to mention ask me every few hours if I’m still watching. I’ve got unlimited data that I also pay additional for so asking me if I’m still streaming is silly. So let’s recap pay for live tv way to much then pay for unlimited data and xfinity returns the favor by crippling their software because I don’t want to pay even more for a tv box. Sadly your the only service available to me because I’d change in a minute. Thank you and have a great day Canned response person

Joe5

@user_61ogzs​ I'm the original poster of this. When I first posted it was every hour. Now it is every 1/2 hour also. I am so sick of it.

@user_8p6wrx​ I never thought about that extra box. But you are probably right. It's weird that all of sudden it started happening on the 1/2 now too. I am so sick of this company.

That's great you've been able to work closely with our corporate resp! This is aligning with what we've been seeing as well. 

@user_d910ce​ thank you for this information. I have noticed it's getting worse, especially at night. So I hope it gets fixed soon.

Has the issue been fixed??

@XfinityGabriel​ I have an LG that was purchased 12/2020.

Is your phone up to date? To download the Xfinity Stream app in the Google Play Store, your device must be running Android 7.0 or later. To access and watch all content, Xfinity Stream app version 7.4.1 or later is required. Please visit the Google Play Store to download the latest version.

@user_mt4kd4​ 

i am on my 8 th call with Xfinity that the Xfinity stream app on both my new Samsung buffers every hour on the hour. They simply won’t acknowledge or provide advance technical support for their app.  Disgusting.