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ANSWERED: How to change your Xfinity Wifi password

***Updated 5/24/2026*** Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Before you begin, remember that: These instructions are specifically for rented Xfinity Gateways only.Xfinity Gateways broadcast t

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ANSWERED: Xfinity X1 Boxes and IR Locations

The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i

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ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR

If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these devices in your home, it

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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

In this article, you can learn how to turn CC on or off on X1 and non-X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Acquaint yourse

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ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?

Learn how to replace the batteries in your Xfinity Home devices. When some devices' batteries begin to expire, a low-battery alert displays on: The Xfinity Home app and your touchscreen if you subscribe to Xfinity Home Pro Protection.The Xfinity app if you subscribe to Xfinity Home Self Protection.

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ANSWERED: What is 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV?

Want to know more about viewing 4K Ultra HD (UHD) and 4K UHD/HDR with your Xfinity TV subscription? Check out our helpful information below, including how to watch it and what you can watch. What is 4K UHD content? 4K UHD resolution is four times full HD, providing a clearer, more vivid picture. Cur

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ANSWERED: How To Turn Purchase Protection and Locks PIN On and Off for Your Xfinity X1, Flex TV Boxes, and Xumo Boxes

What's the difference between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to limit the content viewable

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ANSWERED: What is Xfinity Stream on Roku and how does it work?

Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models: Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, D000XRoku Streaming Media Players:Roku Ultra (4640X, 4660X, 4670X, 4800X), and Roku Ultra LT (4662X)Roku Express (3700X, 3900X, 3930X), Expre

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after followi

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ANSWERED: How do I log into my Xfinity provided Modem?

***Updated 5/4/2026*** ​ Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​​ ​​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at ​​

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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem

***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir

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ANSWERED: What is Xfinity xFi Advanced Security and how does it work?

***Updated 5/5/2026*** Xfinity Advanced Security gives you a smarter and more personalized way to protect your network. It helps keep your connected devices, like computers, phones, cameras, and smart thermostats, safe. Advanced Security comes at no extra cost when you have Xfinity Internet and rent

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ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?

Pair an Xfinity Camera from the Xfinity or Xfinity Home app Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started! Before pairing your Xfinity Camera Identify your camera — pairing instructi

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Peacock Subscription Activations

**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional

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X1 wireless with outside isp

Can I use the wireless tv boxes with a different isp

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No peacock premium

....I mean....like $145.00 minus $5.99(peacock premium) for diamond members and finalize our amount due each month.....

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Voice Service

We received a new Xfinity Gateway in April of this year. After installation, we have had no Phone service. Help.

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Maintenance email scheduled for the past?

We received an email today that maintenance is scheduled for our address on "01/21" which is assumed to be January 21st, three months ago. There is no contact method on the email for us to easily verify if this was a valid email or if there is a correction to the maintenance date. The only option is

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xfinity stream dvr picture truncated

I just got xfinity stream service It has a "DVR", but I dont think it works right. First it wont pause liveTv. 2nd for my recordings, the picture is truncated / cropped smaller than the TV screen. I feel like i can deal with the lack of pausing live TV if setting a recording is an option. However, I

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Two 2 DVR Service charges but only one 1 DVR

I just noticed I have 2 different DVR Service charges on my bill, but only have 1 DVR. One is $8.50/mo and the other is $10/mo

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