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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)
***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f
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My Account
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ANSWERED: What is 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV?
Want to know more about viewing 4K Ultra HD (UHD) and 4K UHD/HDR with your Xfinity TV subscription? Check out our helpful information below, including how to watch it and what you can watch. What is 4K UHD content? 4K UHD resolution is four times full HD, providing a clearer, more vivid picture. Cur
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TV
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ANSWERED: How To Turn Purchase Protection and Locks PIN On and Off for Your Xfinity X1, Flex TV Boxes, and Xumo Boxes
What's the difference between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to limit the content viewable
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TV
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ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR
If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these devices in your home, it
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TV
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ANSWERED: How to Make International Calls with Xfinity Voice?
With Xfinity Voice, it's easy to make international phone calls with your home phone to over 200 countries. Make an international phone call For international calls outside of the North American Numbering Plan (NANP): Dial 011.Enter the country code.Dial the number. Note: Dial 0 or 00 for help conne
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Phone
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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones
Question How do I forward my email message to a text message on my XFINITY Mobile phone? Answer ***Created by our Community*** There are two ways to text an email to Xfinity phones besides plain old phone number texting. using: "[phone number]@vtext.com" works for stra
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Phone
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ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?
Question: I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up? Answer: Xfinity makes it easy to put your services on hold Stay Connected to you
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My Account
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ANSWERED: 10 things you can do right now to fix your internet
***Created by our Community Experts*** Xfinity Forums Troubleshooting page: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-...Reddit: r/Comcast_Xfinity https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/troubleshooting/internet-checklisth
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Internet
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ANSWERED: How to Connect to an Xfinity WiFi Hotspot
Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligible* Xfinity Internet and Comcast Business Internet customers. Hotspot usage doesn’t count against
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Internet
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ANSWERED: Xfinity X1 Boxes and IR Locations
The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i
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TV
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ANSWERED: How do I log into my Xfinity provided Modem?
Question How do I log into my Xfinity modem so I can manage my home network? Answer ***Created by our Community Users*** With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at http://10.0.0.1. If yo
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Internet
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ANSWERED: How to Return Your Xfinity Equipment
Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve
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My Account
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Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
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Channels and Programming
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Unable to chat with an agent
I've been trying to chat with an agent, but it just keeps telling me my services were interrupted. Which is why I'm trying to chat with someone. The phone option is closed until morning, but I need help now.
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Billing
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Please bury my drop
We have the orange cable still above ground in our yard. The local utility company has already come to mark our yard for any lines. We are currently unable to mow the yard in areas because of the cable. Can we get this burial expedited?
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Customer Service
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Cancellation notice
Cancellation email received but I did not cancel anything. Mistake or scam?
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Customer Service
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Comcast pedastal at end of driveway
The Comcast pedastal at the end of my driveway is cracked and open to the elements. I don’t any wires to get broken and would like to get this fixed please. It is impossible to actually talk to a person so hopefully someone here can help.
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Customer Service
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My company vehicle downed someone's cable line and now they need it re-anchored to their home. How do I report this
Above, my guys's box truck pulled it from where it was anchored while they were backing in. Homeowners are old and don't know how to report it and I'm trying to report it in their stead, but everything I try wants to report the downed line at my home instead of theirs.
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Customer Service
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New plans
Hello there, I just changed my internet month plan, when will it start?
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Customer Service
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Trying to move my service - worklist helpdesk
I am attempting to move to a new address and transfer my internet service. I applied for a self-install and got a message saying, "Sorry, this order is worklisted. Please call the worklist helpdesk to submit this order. If you don't call, one of our back office agents will attempt to submit the orde
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Customer Service
