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Promotion ending. Need help with changing plan.
My promotion period is ending next month. I would like to move from an Internet + Cable TV + Voice plan to an internet-only plan. When I click on "Change Plan" after logging in to my account, I only get the option to Add services and not to Remove them. Please let me know how I can make a change to
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Billing
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Reschedule Service Transfer
I need help with rescheduling when my service is transferring because we are now moving at a later date than previously planned. I cannot find anywhere to do that.
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Customer Service
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Delivery tracking/status?
Hello, I ordered some devices on 11/21/23 and I have yet to receive tracking information via UPS or FedEx. My move-in date is tomorrow and I was told the devices would ship a few days prior to the move-in date. Can I have some confirmation about my order and the status of my delivery?
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Customer Service
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Incorrect charges
Hello I'm being charged for a device that I have returned. Please remove the charges from my account ASAP
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Billing
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Wire Down on Property
I have had a cable wire come down during the wind storm last week. I tripped over it last week and hurt my back. When I tried getting customer support to take a look my cases are closed within 20 minutes. I am unsure of what to do next, thinking possible legal intervention is my only option if not f
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Customer Service
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More email address deleted by Xfinity?
A few months ago an email address was just DELETED by Xfinity/Comcast. No explanation offered. Red triangle with a white exclamation point is beside the email box title. Now, today two more email addresses have been deleted by Xfinity/Comcast. I am in deep trouble! PLEASE HELP!!
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Any new promos?
My two year promotional period recently ended and I noticed my bill went up quite a bit. I was wondering if there any current offers for existing customers that would help to lower these costs? Any help would be greatly appreciated!
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Billing
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RE: Internet not working
Why doesn't xfinity notify us when your service goes down?!
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Your Home Network
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Package says it was delivered along with photo proof but nowhere to be found
I recently moved to a new area, signed up for the internet plan, and ordered my equipment last week. I received the tracking link, which said that it had been shipped through FedEx and delivered on July 30th. I was not at home at the time of the delivery, but when I checked, the package was nowhere
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Customer Service
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Unable to activate a box in the Detroit area since Tuesday
even had a tech come out yesterday and he couldn't do it. He said there was some kind of activation issue with the system in my area When does this get resolved?
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X1
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I was charged for 3 months after my service being transferred
In January I went to your local store and transferred the service of my address to another person. Today I found that I was charged in February, March and April, while he was also being charged. This should not happen and I want to get refunded.
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Customer Service
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Cancel xfi Complete
I cannot afford xfi complete now that the promotional price has increased and want to discontinue the service. I do not have access to the direct message tab. Please guide me as to how I can discontinue the service.
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Billing
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Where is the [Edited] so-called "Services" => "Internet" => "Manage Internet" option under the customer.xfinity.com web portal??
Hi, Assuming no smart phone, and no [Edited: "Language"] smart phone google appstore app, for the life of me, I cannot comprehend WHERE [Edited: "Language"] is the option under the customer.xfinity.com (accessed via a Windows 10 / desktop web browser such as Firefox or Chrome), that would allow a C
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Your Home Network
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Remove Drop Line
The drop line to my home is hazardously low and I would like to have it removed. How do I do that?
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Customer Service
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Wrong Service Address and Shipping Address
Hello, I've just set up service. The online system defaulted to an incorrect service and shipping address (for the customer self-start kit). How do I correct this?
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Customer Service
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Wrong Forum ID
My forum ID is, and has been 'forever', anon86290. Immediately below is an email I got from a Comcast employee that answered a question back in late 2018. Hi anon86290, ComcastChe (Official Employee) mentioned you in a post! Join the conversation below: Re: X1 Volume Fluctuations Can't Be Solved?
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Getting Started
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Offer details are not showing full information and putting hidden charges
I bought an offer to keep two line of xfinity mobile for a year by paying only for one line($30). I moved out from xfinity mobile in around 1 month and 28 days and they have charged me full for both line ~57$. on their marketing page it was not mentioned about the termination. so they are not provid
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Plan
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Billing
I'm not giving Manager role as a primary. My family would do whatever they want. Can they pay a bill through view mode?
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Billing
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XG1V4/AX014NM remote
How do you clear the previous whatched channels?
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X1
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Modem order
Never received modem I ordered and can't find out how to track package.
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Customer Service