All of a sudden I can only play back my DVR recordings when I am NOT logged in to my home network. The chat agent is asking me to reboot my cable box but I haven’t used a cable box in years, only a modem and streaming devices.

I have not been able to use my phone for two weeks because the agents I talked to (all 5 of them) Either told me a replacement phone would be at my doorstep in 24 hours or 48 hours and each time it did not arrive, I contacted them back only to be told the same thing and that they don’t see any repla

Contacted Xfinity for a credit due to daily outages I was told I was going to get once it was resolved. Tried to call, that was a joke, couldn't get a live person. Tried the chat. Was promised not only a credit but to lower my bill. What ended up happening was he deleted the wrong box. Chatted back

There is a hornets nest in the pedestal box that is located on my property. Please contact me to get this taken care of as it is a safety hazard to myself and my family.

Hello, I'd like to convert my existing overhead service to underground. I've read multiple posts that a $100 service fee for a survey is required and to submit a direct message, however I can't find the "square chat icon in the upper right corner of your screen next to the bell icon" mentioned in th

Hello, suddenly unable to stream on both chromecast Gen 3 and Ultra. Please help fix this issue. Thanks!

Received an unsolicited email about a cancellation request that I did not initiate.

I need help with rescheduling when my service is transferring because we are now moving at a later date than previously planned. I cannot find anywhere to do that.

I cancelled my old plan on 03/21 but still got charged for the next billing cycle. Customer service informed me that I would receive a $29.03 account credit (going back to my original payment method) after returning the equipment. I returned it and now one month after the return I still havent got a

I had a message chain going on with your team that started early in 2025. It started out as an issue with pixelation, and progressed to a tech dispatch and is still pending completion of burying of the exterior cable. Your team said it would help me monitor this situation until it was resolved so I

I would like to DM with an employee to discuss what available promos I would have on my account. My current 2-year promo has expired. I would like to have the same or similar if possible.

We just got the new x1 dvr. We have had the old one since 2008. lol Ik. Anyway I am noticing you can no longer hit record in the middle of a show and have it record the whole show?! This is really annoying. You used to be able to do this as long as you were on that channel when the show started. We

When I launch the Stream app, the logo screen video interrupts whatever I am listening to on my device. I understand that if I want to start watching video, it needs to take over the audio/video on my device, but many times I launch the app for other reasons, like just checking to make sure somethin

Now I'm told there are no promotions or contracts available

Short version of the story: An Xfinity Assistant agent told me I needed a new modem. I bought a new modem and still had the Internet problem. A tech came out and tweaked some Xfinity wiring at my house and the Internet was fixed. I should not be out the money for a new modem because of an Xfinity As

For quite a while, we've been having some issues with our main DVR box. As far as I can tell, it's an XG1v3 (it's not a 4k box and it doesn't have the port on the front-right corner). Mostly, the issues have been limited to the box not responding when turning the tv on. We'll use the remote to turn

I moved to Xfinity Mobile on 11/02/24. I continue to get billed monthly for the free phone that I was sent which was part of the offer. This is an unquestionable error because I ported my number from another carrier. -The person that set me up with the contract incorrectly sent me a new phone number

even had a tech come out yesterday and he couldn't do it. He said there was some kind of activation issue with the system in my area When does this get resolved?

Hey folks, been having bad signal today, half of my DS channels are lost and am in partial service mode. The Xfinity app immediately detects that there is an issue that needs a tech, but keeps failing to schedule it with an error message. I tried the Xfinity app as well as calling in to 800-XFINITY.

Hi there — my family routinely surpasses the 1TB of data per month and we need unlimited. However, xfinity will not grant this to us because they put us on a Covid billing plan last year. Every month we’re being charged overages up to $100 extra. I need to cancel so we can switch to a different prov