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ANSWERED: What is Video Description and how do I turn it on/off?
If you are blind or have low vision, you can enjoy increased access to TV programs with audio description. FAQs What is audio description? Audio description: Refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue.Makes television progra
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TV
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ANSWERED: Xfinity X1 Boxes and IR Locations
The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i
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TV
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ANSWERED: 10 things you can do right now to fix your internet
***Created by our Community Experts*** Xfinity Forums Troubleshooting page: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-...Reddit: r/Comcast_Xfinity https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/troubleshooting/internet-checklisth
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Internet
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ANSWERED: How to get Xfinity Accessibility Assistance?
Learn how to use the X1 Accessibility Home screen and find the Accessibility Settings menu on Xfinity X1. The Home screen has Accessibility settings, tips and tricks and content collections all in one place. The Accessibility Settings menu makes it easy to find features and options of importance inc
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TV
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ANSWERED: Xfinity Home Phone Features Quick Reference Guide
Depending on your Xfinity Voice plan, you can access to up to 11 of the most popular calling features: Three-way calling*Anonymous call rejection*Call forwarding*Call forwarding selective*Call return*Call screening*Call waitingCaller IDCaller ID blocking per callCaller ID with call waitingRepeat dia
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Phone
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ANSWERED: How to set up your Home Page when using Windows 10 EDGE
***Created by our Community Experts*** If using Windows 10's browser EDGE, you will need to do the following to set your homepage. Click the "3-Dot menu" (…) on the address bar, then Settings. In the left menu, click Start, home, and new tabs. On the right side o
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Internet
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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem
Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wireless Gateway puts the
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Internet
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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?
This article provides details on the device personalization and control features available with the Xfinity app. For more information, see our Xfinity app overview article. For troubleshooting tips, see troubleshooting WiFi connectivity. For information on people settings, see managing people in xFi
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Internet
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ANSWERED: How do I log into my Xfinity provided Modem?
Question How do I log into my Xfinity modem so I can manage my home network? Answer ***Created by our Community Users*** With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at http://10.0.0.1. If yo
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Internet
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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)
***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f
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My Account
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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes
Introducing the Xfinity Voice Remote — only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations, and
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TV
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ANSWERED: How to Connect to an Xfinity WiFi Hotspot
Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligible* Xfinity Internet and Comcast Business Internet customers. Hotspot usage doesn’t count against
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Internet
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Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
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Channels and Programming
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Unable to chat with an agent
I've been trying to chat with an agent, but it just keeps telling me my services were interrupted. Which is why I'm trying to chat with someone. The phone option is closed until morning, but I need help now.
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Billing
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Please bury my drop
We have the orange cable still above ground in our yard. The local utility company has already come to mark our yard for any lines. We are currently unable to mow the yard in areas because of the cable. Can we get this burial expedited?
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Customer Service
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Cancellation notice
Cancellation email received but I did not cancel anything. Mistake or scam?
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Customer Service
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Comcast pedastal at end of driveway
The Comcast pedastal at the end of my driveway is cracked and open to the elements. I don’t any wires to get broken and would like to get this fixed please. It is impossible to actually talk to a person so hopefully someone here can help.
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Customer Service
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My company vehicle downed someone's cable line and now they need it re-anchored to their home. How do I report this
Above, my guys's box truck pulled it from where it was anchored while they were backing in. Homeowners are old and don't know how to report it and I'm trying to report it in their stead, but everything I try wants to report the downed line at my home instead of theirs.
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Customer Service
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New plans
Hello there, I just changed my internet month plan, when will it start?
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Customer Service
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Trying to move my service - worklist helpdesk
I am attempting to move to a new address and transfer my internet service. I applied for a self-install and got a message saying, "Sorry, this order is worklisted. Please call the worklist helpdesk to submit this order. If you don't call, one of our back office agents will attempt to submit the orde
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Customer Service
