Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (478.9K)
Closed
ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes
Introducing the Xfinity Voice Remote — only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations, and
Articles
•
TV
Closed
ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR
If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these devices in your home, it
Articles
•
TV
Closed
ANSWERED: What is Xfinity Stream on Roku and how does it work?
Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models: Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, D000XRoku Streaming Media Players:Roku Ultra (4640X, 4660X, 4670X, 4800X), and Roku Ultra LT (4662X)Roku Express (3700X, 3900X, 3930X), Expre
Articles
•
TV
Closed
ANSWERED: How to Troubleshoot Your Xfinity Internet and WiFi connection
Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without
Articles
•
Internet
Closed
ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?
Learn how to replace the batteries in your Xfinity Home devices. When some devices' batteries begin to expire, a low-battery alert displays on: The Xfinity Home app and your touchscreen if you subscribe to Xfinity Home Pro Protection.The Xfinity app if you subscribe to Xfinity Home Self Protection.
Articles
•
Home Security & Control
Closed
ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts
Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit
Articles
•
My Account
Closed
ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)
***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f
Articles
•
My Account
Closed
ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem
***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir
Articles
•
Internet
Closed
ANSWERED: What is Movies Anywhere and how does it work with Comcast?
Movies Anywhere, lets you watch movies you purchased from a variety of retailers on a single, shared playback service. Current retailers include iTunes, Google Play, Microsoft, Fandango at Home, Amazon, Verizon Fios, DirecTV and Xfinity. With Xfinity, you can purchase content from Xfinity TV Boxes a
Articles
•
TV
Closed
ANSWERED: How To Turn Purchase Protection and Locks PIN On and Off for Your Xfinity X1, Flex TV Boxes, and Xumo Boxes
What's the difference between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to limit the content viewable
Articles
•
TV
Closed
ANSWERED: What is Xfinity xFi Advanced Security and how does it work?
***Updated 5/5/2026*** Xfinity Advanced Security gives you a smarter and more personalized way to protect your network. It helps keep your connected devices, like computers, phones, cameras, and smart thermostats, safe. Advanced Security comes at no extra cost when you have Xfinity Internet and rent
Articles
•
Internet
Closed
ANSWERED: How to Connect to an Xfinity WiFi Hotspot
***Updated 5/17/2026*** Stay connected, effortlessly — with Xfinity WiFi hotspots. With millions of Xfinity WiFi hotspots across the country, you’re never far from a fast, reliable connection. Whether you're grabbing coffee, traveling, or just out and about, Xfinity WiFi keeps you online with ease.
Articles
•
Internet
Closed
Xfinity Watchathon 2021
Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more! Xfinity customers can watch thousands of episodes and hundreds of movies on demand fr
Articles
•
Channels and Programming
Closed
ANSWERED: How do I log into my Xfinity provided Modem?
***Updated 5/4/2026*** Question How do I log into my Xfinity modem so I can manage my home network? Answer ***Created by our Community Users*** With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at
Articles
•
Internet
Official Solution
Closed
Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
Question
•
Channels and Programming
Official Solution
Closed
X1 wireless with outside isp
Can I use the wireless tv boxes with a different isp
Question
•
X1
Accepted Solution
Closed
No peacock premium
....I mean....like $145.00 minus $5.99(peacock premium) for diamond members and finalize our amount due each month.....
Question
•
Channels and Programming
Accepted Solution
Closed
Voice Service
We received a new Xfinity Gateway in April of this year. After installation, we have had no Phone service. Help.
Question
•
Home Phone Service & Equipment
Accepted Solution
Closed
Ordered equipment more than 2 weeks ago, but it hasn't shipped yet
I ordered equipment on 9/1 and received an order confirmation, but I never received an email stating it shipped. The Xfinity Assistant is of no help. When can I expect my equipment to ship? Is this delay common?
Question
•
Customer Service
Official Solution
Closed
Peacock Premium offer not showing for this Diamond member.
I'm unable to see a link to the Peacock Premium offer. I am a Diamond member and today upgraded to 1GB Xfinity Internet. Can you help? Thanks.
Question
•
Channels and Programming
