Cable damaged at street. lost service for 5 days...would like credit

Hey there, I currently have gigabit pro at my home. However, I am moving to a new address. I would like to set up the gigabit pro service at my new location. I tried to call the 800 number. However, the representative there has no knowledge of this service. Please have someone contact me. Thanks!

Hello, I need to actually speak with a human, and I'd like to do it via email or chat. Can somebody please tell me how this can be done, because I've been trying for over a week now to get the assistant to connect me, both on my phone and laptop, in multiple browsers, at all times of the day and wee

Hi there, I cancelled my services the other day and I was waiting for it to turn off and they haven't yet. I'm not exactly sure what to do, but I wanted to make sure they were turned off before I sent the equipment back.

I have been a Comcast customer for over 20 years. I recently moved to a new home and lost my platinum status when I transferred my services. I could not find anything in the help section on this. It was bad enough I lost the package I had for 10 years and was forced to get a new one. The commercials

I am trying to get Xfinity service at my newly constructed house. When I put my address in online it isn’t being recognized. My neighbor 1 house away has Xfinity service. How do I get my address recognized?

I am attempting to move to a new address and transfer my internet service. I applied for a self-install and got a message saying, "Sorry, this order is worklisted. Please call the worklist helpdesk to submit this order. If you don't call, one of our back office agents will attempt to submit the orde

This is the first time since I have been a customer that I have gone over my monthly data allowance. I am transferring my files from OneDrive to a hard drive after I discovered it lost over four years of videos, handouts, and notes for an advanced Acupressure certification program. Most of the infor

I recently (early this month) got Xfinity wifi in my home to run my sprinkler system. The home will now have a new renter. They are getting a new xfiniti account. Is there a way for me to transfer my equipment to them?. I am out of state so difficult to go back and pick up equipment and turn it in

Would like to keep current tv package and downgrade internet speed

I have been very sick and I have not been able to use my cards (in and out of hospital). I finally went to use them and they expired a month ago. I was wondering if they can be reissued. thank you Barbi

We have the orange cable still above ground in our yard. The local utility company has already come to mark our yard for any lines. We are currently unable to mow the yard in areas because of the cable. Can we get this burial expedited?

I signed up for Xfinity bundle in June and am very happy with service but I was promised a $100 credit card reward and have not received it yet. When will I receive it?

I keep getting notified via email and on my Xfinity account that my rented modem needs to be replaced and upgraded. But every time I go to confirm, I get the error "Looks like something went wrong. Please refresh the page and try again". I've been refreshing, trying again, and trying different brows

Why doesn't xfinity notify us when your service goes down?!

Hello, I need to cancel my internet service. Thank you.

What are my options if I would like to change my service from triple play to internet only? I am unable to price/look at this through the app.

I'm trying forever since last Nov to get my bundle discount. The agent fool me to get new phone, nut none of them result in the discount they promised, I've just been ask to wait for the discount to be applied. but I get charges not discount. [Edited: "Inflammatory"]

Completely frustrated with using the system as directed. Each attempt compiles the same message . . . error temporary unavailable. Any help will greatly be appreciated.

Hi, I had received a reward card when I switched over to xfinity mobile. I used this card once earlier and I tried to use it again today but the card seems to be expired. I do have some balance left on it ~100 USD. Can I be issued a new card so that I can use this balance?