January 2023 we changed our Comcast home service. St that time, the company (comcast) offer us and relayed to us that we qualified for 2 free iPhone 12's. When the billing started in February 2023, I saw that we were being charged $33 a month each per phone. Contacted customer service and received b

I'm paying 22.99 a month for "GMA Life TV" and I would like to remove it. I asked the chat assistant how to remove a channel, it provided a link to the channels and said to uncheck the box below the channel I want to remove.  The channels I want to remove don't have a box to uncheck.  My

There was a complete Xfinity outage yesterday that was reported. My cable, internet, etc. was down completely. (This is why it's good to have a cellphone with a different carrier). I would like like to know if I am going to get a credit for ten hours of downtime.

Hello, There was a lot of comcast activity in the area a few weeks ago, so I'm wondering if I'm supposed to have the faster 200 mbps upload speed available now? If so I'm not receiving it despite having a compatible hitron coda56 modem. Please help.

I’ve verified my military status with the Xfinity rewards and the page says I’m verified but there’s no change in my tier status. I read where it can take up to 10 days to complete, but it’s been over 30. Is there another step?

We currently have the older legacy cable boxes. We are receiving a msg via email and when trying to go to OnDemand that OnDemand and SVOD packages will no longer be available for us to use as soon as May 31st.  We are being instructed to update our equipment to X1 boxes.  From what I am s

I placed an order on my account to switch from a customer provided modem/router to a xFi gateway. I received an order number and was told I would also receive a confirmation email. Over 24 hours later and I have still not received any confirmation email. I have checked every folder associated with t

I am a 1Gb Internet and Cable TV customer. My Xfinity account was linked with Peacock.  Service was cutoff on 6/26 even though the email said I didn't have to do anything.  Tried going to rewards site to see if there was a promo code.  Site has just had spinning wheel for days (no ma

I am receiving paper bills for an account I no longer have access to, am not a part of, and need to be removed.

We got a call from Xfinity supposedly from the following number [Edited: "Personal Information"] from Alma Arkansas. They wanted me to go to my router because they indicated there was a server issue for an upgrade that they were trying to do. I shut them down and told them I would go to my local Com

Hi, I need to cancel my now tv service. I literally just signed up and I've been looking for a way to cancel the service for an hour on the site, but I don't see where I can cancel. Can you help?

Good morning, My 2 year promotional pricing has ended this month and I would like to see what offers there are now for an existing customer to help lower my monthly bill. When I try and see the offers on the website it gives me an error and says to reach out to support. Can you please help me? Th

If I was charged for not returning equipment will they refund me once I do return it?

my name is [Edit: Personal Information] my service address is [Edit: Personal Information] my service is interrupted. I will be able to pay the full amount for sure Wednesday and wanted to see if I can get an extension until Wednesday? I am a valuable customer and I always pay

I have Xfinity Voice (VoIP). I decided to port my primary phone number from Ooma to Xfinity (replacing the existing number I had with Xfinity), and now I've been without a functioning phone for about a week, and I'm expecting important calls. Since the port went through, my voice service stopped fun

Hello, I would like to request a new line drop and a bury from the exterior comcast box to our new construction home. The exterior comcast boxes are in the neighborhood and are all serviced by comcast. Please let me know what the next steps are in getting that taken care of. I am currently a comcas

Our business is closing, but we will still need our phone and fax line for awhile longer. Is it possible to transfer those two lines to our home? We have Xfinity business at the office and Xfinity residential at our home 

Hello, A new structure is being built on my property and 811 has marked a line which is apparently a Comcast / Xfinity service. This line is through the area of the foundation of the proposed building. I haven't found much information on who to contact around this and need help to avoid problems

I received multiple emails regarding a cancellation request that I did not initiate.

I talked to a rep to close my acct, i had already returned all the equipment to my local comcast store. I was assured that all i needed to pay is around 11 dollars before this acct is set to be closed on february 1st. But all i saw was the regular amount of bill of $123.90 ..so i paid that for this