***Updated 8/12/2026*** The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of

***Updated 8/13/2026*** In this article, you can learn how to turn CC on or off on X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Ac

***Updated 8/30/2026*** Question​ ​ ​ ​How do I forward my email message to a text message on my XFINITY Mobile phone?​ ​ ​ ​Answer​ ​***Created by our Community***​ ​ ​ ​There are two ways to text an email to Xfinity phones besides plain old phone number texting.​ ​ ​ ​using: "[phone number]@​​vtex

***Updated 9/2/2026 Learn how to add a camera to your Xfinity Home Security, Xfinity Smart Home, or Shield Select from Xfinity Home service using the Xfinity app or Xfinity Home app. Shield Select replaces Smart Home for new sales, but existing Smart Home customers can keep their current service and

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after followi

***Updated 9/2/2026*** You can put your Xfinity account on a Seasonal Convenience Plan if you’re going away for a while. This helps you save money while keeping your services ready for when you return. How to enroll Go to the Seasonal Convenience Plan homepage and click Enrollment & Manage Seasonal.

***Updated 8/30/2026*** Depending on your Xfinity Voice plan, you can access to up to 11 of the most popular calling features: Three-way calling*Anonymous call rejection*Advanced call forwarding*Call forwarding*Call forwarding selective*Call return*Call screening*Call waitingCaller IDCaller ID block

***Updated 7/13/2026*** Movies Anywhere, lets you watch movies you purchased from a variety of retailers on a single, shared playback service. Current retailers include iTunes, Google Play, Microsoft, Fandango, Amazon, Verizon Fios, DirecTV, and Xfinity. With Xfinity, you can purchase content from X

***Updated 5/5/2026*** Xfinity Advanced Security gives you a smarter and more personalized way to protect your network. It helps keep your connected devices, like computers, phones, cameras, and smart thermostats, safe. Advanced Security comes at no extra cost when you have Xfinity Internet and rent

​ ​***Updated 9/2/2026*** ​***Created by our ​​ Community Experts​​***​ ​ ​​ ​ ​ ​​ ​​You can find out more about Comcast's usage plans (data caps) here: ​​https://www.xfinity.com/support/internet/data-usage-plan/​ ​ ​​ ​ ​ ​​This guide is meant to help you understand some basics about data usage. ​

***Updated 5/4/2026*** ​ Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​​ ​​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at ​​

***Updated 7/13/2026*** If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these d

***Updated 6/25/2026*** This article lists the steps to pair or activate your CableCARD. For more information and FAQs about CableCARDs, learn about CableCARDs. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about obtaining

***Updated 5/17/2026*** Stay connected, effortlessly — with Xfinity WiFi hotspots. With millions of Xfinity WiFi hotspots across the country, you’re never far from a fast, reliable connection. Whether you're grabbing coffee, traveling, or just out and about, Xfinity WiFi keeps you online with ease.

***Updated 8/12/2026*** What's the difference between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to lim

***Updated 5/20/2026*** This article provides details on the device personalization and control features available with the Xfinity app. For more information about the Xfinity app, see our Xfinity app overview article.For troubleshooting tips, see troubleshooting WiFi connectivity.For information on

Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without