Hello- I have received a notification that my Xfinity service will be canceled tonight, and I did not request this. Is there someone who can help?

I tried signing up for service and due to a website error, I ended up with two different account IDs. I contacted customer service to tell them I need one canceled and was assured that the "extra" account would be invalid. However, dig safe (811) was scheduled twice, I had two appointments scheduled

I am unable to get a detailed billing statement for my recently ended Xfinity Mobile billing cycle. Every time I try to access the statement that breaks down usage by user on my Xfinity Mobile account, I get the message "Something went wrong."  I have tried it repeatedly over the past two wee

I ordered the self installation kit for my xfinity internet and then noticed I have no coax outlet in my home. What would I do further from this step to ensure my internet can be established in my home?

​[Edited: "Inflammatory"] I have lost 2 days of work now. Most companies do their maintenance during off hours. Not right in the middle of them so that it hurts their customers. Its not like small credit I get is worth the time I lost. Do better Xfinity. [Edited: "Inflammatory"]

I’ve verified my military status with the Xfinity rewards and the page says I’m verified but there’s no change in my tier status. I read where it can take up to 10 days to complete, but it’s been over 30. Is there another step?

I spent an hour trying to alert Comcast/Xfinity that the cable line is down hanging over my driveway and laying across my neighbor’s driveway — of course we have no internet service. There is still no voice command or written command on your autochat that recognizes such a scenario — which is ridicu

We were Comcast customers years ago. We have had two comcast.net email addresses active since then.  Yesterday the secondary email stopped working on my phone and is no longer visible in the Xfinity email online.   I have read through multiple FAQs and how tos.  I cannot add the

I am a 1Gb Internet and Cable TV customer. My Xfinity account was linked with Peacock.  Service was cutoff on 6/26 even though the email said I didn't have to do anything.  Tried going to rewards site to see if there was a promo code.  Site has just had spinning wheel for days (no ma

When I launch the Stream app, the logo screen video interrupts whatever I am listening to on my device. I understand that if I want to start watching video, it needs to take over the audio/video on my device, but many times I launch the app for other reasons, like just checking to make sure somethi

I have two cable modems. One is a ARRIS and a NetGear. I bought the ARRIS cause Xfinity said my modem was probably bad. Either one of them will drop out and reboot all the time.  Xfinity said I have to call the cable modem manufacturer and they won't help.  I know it's something on their

I need to get the message icon to send a direct message

I received an email from Xfinity that uploads speeds were increased if had an eligible Modem.   I purchased a Hiltron Coda 56 which was included in the compatible list in the email.  I activated the modem and ran a speed test and my upload speeds remained the same 14-17mps range.  Is

Timeline Sept 6 ordered xfinity community with modem and now TV service Sept 11 called because I didn't receive shipping info for my modem and the person said they didn't enter a shipping code and fixed it in the system Early this week I called and received a credit for my now tv because I haven'

Heavy snow and ice on trees weighed down the xfinity cable from pole to house.

I keep getting disconnected. Sometimes 10 an hours. It is very annoying it started last week eased up again this week then started again. [Image Removed: "Personal Information - MAC Address"]

I have logged three tickets due to a downed cable line from my property to the pole. The line dropped and people are hitting their head on it walking on the sidewalk. I've created three cases about this hazardous situation and after each one I've received a text that the case is closed when it shoul

I'm sorry if this has been answered before but I couldn't find the answer when searching. I recently switched over to Xfinity Mobile. The reward I activated for that was a 50 inch TV. Under status, it shows I qualified for it and that they should send me an update when it ships. My question is: will

I have a downed cable line that runs from the road to my house. It was knocked down due to storm damage from hurricane Helene. I know Xfinity is still working on outages throughout the area. Is this something that they will automatically repair or is this something I need to schedule an appointment

This is from my cell phone. Any number I try to call i get a message saying "you are roaming", and the call doesn't go through. If someone tries to call me they get a message about voice mailbox is not set up, and my phone doesn't ring. I can send a receive text messages and use other apps. My