Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (476.9K)
Closed
ANSWERED: Xfinity Sports Blackout Information
Xfinity is your home for the most live sports, giving you access to the sports you love when and where you want. As an Xfinity TV customer, you can enjoy more sports your way – live in HD on your TV, streaming online and even through Xfinity On Demand. It's important to remember, however, that somet
Articles
•
TV
Closed
ANSWERED: Xfinity X1 Boxes and IR Locations
The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i
Articles
•
TV
Closed
ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes
Introducing the Xfinity Voice Remote — only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations, and
Articles
•
TV
Closed
ANSWERED: Tips for troubleshooting your Xfinity Internet connection
***Created by our Community Experts*** If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after followi
Articles
•
Internet
Closed
ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR
If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these devices in your home, it
Articles
•
TV
Closed
ANSWERED: What are the Xfinity TV Wireless TV boxes?
With an X1 Wireless TV Box (XiOne,* Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 devices. For more information on Xfinity Flex streaming TV Boxes, see what's Xfi
Articles
•
TV
Closed
ANSWERED: How to Connect to an Xfinity WiFi Hotspot
***Updated 5/17/2026*** Stay connected, effortlessly — with Xfinity WiFi hotspots. With millions of Xfinity WiFi hotspots across the country, you’re never far from a fast, reliable connection. Whether you're grabbing coffee, traveling, or just out and about, Xfinity WiFi keeps you online with ease.
Articles
•
Internet
Closed
ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?
Pair an Xfinity Camera from the Xfinity or Xfinity Home app Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started! Before pairing your Xfinity Camera Identify your camera — pairing instructi
Articles
•
Mobile Apps
Closed
ANSWERED: What is the YouTube App on Xfinity X1 and how to use it
This article provides an overview of the YouTube app on Xfinity X1. Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet serviceA compatible X1 TV Box (excludes RNG150s) Access and use the YouTube app To access the YouTube app, press the xfinity button on your remote control and n
Articles
•
TV
Closed
ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?
Question: I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up? Answer: Xfinity makes it easy to put your services on hold Stay Connected to you
Articles
•
My Account
Closed
ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem
***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir
Articles
•
Internet
Closed
ANSWERED: What is Xfinity Stream on Roku and how does it work?
Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models: Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, D000XRoku Streaming Media Players:Roku Ultra (4640X, 4660X, 4670X, 4800X), and Roku Ultra LT (4662X)Roku Express (3700X, 3900X, 3930X), Expre
Articles
•
TV
Closed
ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts
Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit
Articles
•
My Account
Closed
ANSWERED: What does the flashing light on my Xfinity X1 box mean?
Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models. Note: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD, and XG2) only have one power
Articles
•
TV
Closed
ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?
In this article, you can learn how to turn CC on or off on X1 and non-X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Acquaint yourse
Articles
•
TV
Official Solution
Closed
Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
Question
•
Channels and Programming
Official Solution
Closed
X1 wireless with outside isp
Can I use the wireless tv boxes with a different isp
Question
•
X1
Accepted Solution
Closed
No peacock premium
....I mean....like $145.00 minus $5.99(peacock premium) for diamond members and finalize our amount due each month.....
Question
•
Channels and Programming
Accepted Solution
Closed
Peacock Premium for free as a Dimond Level Reward Member
I was offered Peacock Premium for free as a Dimond Level Reward Member. That was August of 2023. It's now Feb of 2024 and the issue is still not resolved. I have talked to countless people about this. I have taken off work to try to resolve the issue working with multiple levels of support on the sa
Question
•
Customer Service
Accepted Solution
Closed
Arris T25 Voice Service - No Dial Tone
Replaced Xfinity modem with Arris T25 for Internet and Voice service. Provisioning at the Xfinity store appeared successful but when I got home neither was working. I was able to get the Internet to work using the Xfinity App to self install, but it required “swapping” the MAC ID. I believe the prob
Question
•
Home Phone Service & Equipment
