Introducing the Xfinity Voice Remote — only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations, and

***Updated 5/17/2026*** Stay connected, effortlessly — with Xfinity WiFi hotspots. With millions of Xfinity WiFi hotspots across the country, you’re never far from a fast, reliable connection. Whether you're grabbing coffee, traveling, or just out and about, Xfinity WiFi keeps you online with ease.

Pair an Xfinity Camera from the Xfinity or Xfinity Home app Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started! Before pairing your Xfinity Camera Identify your camera — pairing instructi

***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir

What's the Xfinity Stream app? Turn any compatible device into a personal TV with Xfinity Stream — included at no additional charge with your Xfinity service. Xfinity TV customers can: Enjoy your full TV subscription in the home.Out of the home, stream more than 250 live channels including news and

***Updated 4/28/2026*** Choosing either POP or IMAP can affect how you access and manage your email. Note: To learn more about using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address, please see Enable/Disable Third-Party Client Access

Here’s an overview of Xfinity Accessibility options that can help. Learn more at corporate.comcast.com/impact/accessibility. Xfinity accessibility features and benefits Accessibility options on the TV Made EasyWith Xfinity X1 or Flex, just press the B button on your Voice Remote or say “accessibilit

​Question​ ​ ​ ​How do I forward my email message to a text message on my XFINITY Mobile phone?​ ​ ​ ​Answer​ ​***Created by our Community***​ ​ ​ ​There are two ways to text an email to Xfinity phones besides plain old phone number texting.​ ​ ​ ​using: "[phone number]@​​vtext.com​​" works for stra

Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models: Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, D000XRoku Streaming Media Players:Roku Ultra (4640X, 4660X, 4670X, 4800X), and Roku Ultra LT (4662X)Roku Express (3700X, 3900X, 3930X), Expre

Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without

Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve

Find out more about buying and using your own internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway. Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi — our WiFi management platform — and usa

​ ​​Question:​ ​ ​​ ​ ​ ​​I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up?​ ​ ​​ ​ ​ ​​ ​​Answer:​ ​ ​​ ​ ​ ​​ Xfinity makes it easy to put your services on hold Stay Connected to you

***Updated 5/4/2026*** ​ Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​​ ​​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at ​​

The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i

What's the difference between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to limit the content viewable

Depending on your Xfinity Voice plan, you can access to up to 11 of the most popular calling features: Three-way calling*Anonymous call rejection*Call forwarding*Call forwarding selective*Call return*Call screening*Call waitingCaller IDCaller ID blocking per callCaller ID with call waitingRepeat dia

***Updated 7/13/2026*** If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these d

***Updated 5/24/2026*** Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Before you begin, remember that: These instructions are specifically for rented Xfinity Gateways only.Xfinity Gateways broadcast t

Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway! If you don’t need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started. Remember: The xFi Fiber Gateway is only available through professional