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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f

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ANSWERED: How to solve these common Xfinity TiVo Error Codes

***Created by our Community*** GSM-1 Error Message: "Unable to retrieve DiscoveryConfiguration object, failed to retrieve scan configuration from AVSDB"Explanation: AVSDB is an external database that holds all information for autodiscovery to complete. Error means that the Cardio server coud not rea

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ANSWERED: Canon printer scan to email configuration

​***Created by our​​ ​​Community Users***​ ​ ​ ​I am sure that people will run into this. On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working. Summary is to change the SMTP port to 587 and use your smtp auth set to your Comcas

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ANSWERED: What is Video Description and how do I turn it on/off?

If you are blind or have low vision, you can enjoy increased access to TV programs with audio description. FAQs What is audio description? Audio description: Refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue.Makes television progra

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ANSWERED: How To Turn Purchase Protection and Locks PIN On and Off for Your Xfinity X1, Flex TV Boxes, and Xumo Boxes

What's the difference between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to limit the content viewable

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ANSWERED: How do I log into my Xfinity provided Modem?

​Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​​ ​​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at ​​http://10.0.0.1​​. If yo

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit

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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem

Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wireless Gateway puts the

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ANSWERED: How to use Approved Third-Party Equipment for Xfinity Internet and Xfinity Voice

Find out more about buying and using your own internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway. Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi — our WiFi management platform — and usa

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after followi

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ANSWERED: What are the Xfinity TV Wireless TV boxes?

With an X1 Wireless TV Box (XiOne,* Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 devices. For more information on Xfinity Flex streaming TV Boxes, see what's Xfi

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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes

Introducing the Xfinity Voice Remote — only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations, and

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ANSWERED: What is Xfinity xFi Advanced Security and how does it work?

Xfinity xFi Advanced Security delivers a smarter, more personalized security solution for your home network. From computers and mobile phones to home security cameras and smart thermostats, Advanced Security protects all of your connected devices for added peace of mind. Advanced Security is availab

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ANSWERED: Xfinity Home Phone Features Quick Reference Guide

Depending on your Xfinity Voice plan, you can access to up to 11 of the most popular calling features: Three-way calling*Anonymous call rejection*Call forwarding*Call forwarding selective*Call return*Call screening*Call waitingCaller IDCaller ID blocking per callCaller ID with call waitingRepeat dia

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Peacock Subscription Activations

**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional

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worst experience ever Mobile CS

For 2 months now I have never experienced such incompetence in my life. Ordered 2 new phones that were lost in shipping and this still isn't resolved. The Mobile CS is absolutely useless as are the local stores. Apparently I'm always being told I cannot do anything until THEY fix it. When asked to t

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Autopay Stopped Working – Billing Help Needed from Abroad

Hello, I am currently located outside the U.S. and unable to call 1‑800‑XFINITY. My autopay has stopped working even though my card is valid and has sufficient funds. I need help resolving this issue and reactivating autopay for my account in Grayson, GA. Thank you.

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New 12-month contract?

Hello! My 12-month contract has ended and since I'm an existing customer, I can't find a way to renew my service without my bill increasing by almost 80%. I don't need any service other than the most basic internet plan, to keep costs low. Is there a way to renew for a 12-month contract to keep my b

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Comcast pedastal at end of driveway

The Comcast pedastal at the end of my driveway is cracked and open to the elements. I don’t any wires to get broken and would like to get this fixed please. It is impossible to actually talk to a person so hopefully someone here can help.

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Cancel Service

Hello, I need to cancel my internet service. Thank you.

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