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ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR

If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these devices in your home, it

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ANSWERED: How to use Approved Third-Party Equipment for Xfinity Internet and Xfinity Voice

Find out more about buying and using your own internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway. Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi — our WiFi management platform — and usa

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ANSWERED: How to Return Your Xfinity Equipment

Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve

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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes

Introducing the Xfinity Voice Remote — only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations, and

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit

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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem

***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir

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ANSWERED: How do I log into my Xfinity provided Modem?

***Updated 5/4/2026*** ​ Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​​ ​​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at ​​

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ANSWERED: Activating your Xfinity xFi Gateway with the Xfinity App

Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway! If you don’t need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started. Remember: The xFi Fiber Gateway is only available through professional

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ANSWERED: How much energy do Xfinity set top boxes use?

Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy conservation agreement. As part of our commitment to sustainability, we provide regular updates to CableLabs reg

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ANSWERED: What is Video Description and how do I turn it on/off?

If you are blind or have low vision, you can enjoy increased access to TV programs with audio description. FAQs What is audio description? Audio description: Refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue.Makes television progra

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Xfinity Watchathon 2021

Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more! Xfinity customers can watch thousands of episodes and hundreds of movies on demand fr

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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones

​Question​ ​ ​ ​How do I forward my email message to a text message on my XFINITY Mobile phone?​ ​ ​ ​Answer​ ​***Created by our Community***​ ​ ​ ​There are two ways to text an email to Xfinity phones besides plain old phone number texting.​ ​ ​ ​using: "[phone number]@​​vtext.com​​" works for stra

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ANSWERED: How to Connect to an Xfinity WiFi Hotspot

***Updated 5/17/2026*** Stay connected, effortlessly — with Xfinity WiFi hotspots. With millions of Xfinity WiFi hotspots across the country, you’re never far from a fast, reliable connection. Whether you're grabbing coffee, traveling, or just out and about, Xfinity WiFi keeps you online with ease.

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ANSWERED: Xfinity X1 Boxes and IR Locations

The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i

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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

In this article, you can learn how to turn CC on or off on X1 and non-X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Acquaint yourse

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Peacock Subscription Activations

**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional

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X1 wireless with outside isp

Can I use the wireless tv boxes with a different isp

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weather apps

What happened to all the weather apps? There all gone.

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trade in issue

I sent two phones in for trade in 6 weeks ago. Both were received on the same day, one was credited promptly but the other one has not been credited. I have chatted with Xfinity support at least 6 times, each time the agent says they have resolved the issue and the credit will show up in 24-48 hours

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Returned Equipment still shows in DVR Devices.

​To start, I am not being billed for these boxes and they are all returned. My account only shows the boxes I have. ​ ​However, when I go to my DVR Recordings all the returned devices still show in my device list. See the attached screenshot. I only have two boxes. ​ ​Will these ever disappear? I de

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