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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit

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ANSWERED: How to Return Your Xfinity Equipment

Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after followi

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ANSWERED: What is Movies Anywhere and how does it work with Comcast?

Movies Anywhere, lets you watch movies you purchased from a variety of retailers on a single, shared playback service. Current retailers include iTunes, Google Play, Microsoft, Fandango at Home, Amazon, Verizon Fios, DirecTV and Xfinity. With Xfinity, you can purchase content from Xfinity TV Boxes a

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ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?

​ ​​Question:​ ​ ​​ ​ ​ ​​I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up?​ ​ ​​ ​ ​ ​​ ​​Answer:​ ​ ​​ ​ ​ ​​ Xfinity makes it easy to put your services on hold Stay Connected to you

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ANSWERED: What is Xfinity Stream on Roku and how does it work?

Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models: Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, D000XRoku Streaming Media Players:Roku Ultra (4640X, 4660X, 4670X, 4800X), and Roku Ultra LT (4662X)Roku Express (3700X, 3900X, 3930X), Expre

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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes

Introducing the Xfinity Voice Remote — only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations, and

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Peacock Subscription Activations

**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional

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Term plan expiring looking for new one

Would like to keep current tv package and downgrade internet speed

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Acp credit not given

I was told I will not get my credit for the month of 12/23 but will get it next month 1/24 after receiving my credit 11/8 , 30 days will be 12/8 . You suppose to get your credit every 30 days . How does that make sense that means Xfinity is skipping a month . Basically getting the government and cus

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internet outage

my power is restored but I did not have internet for 5 days straight this is frustrating from xfinity I don't know when will it be restored can you please provide me with an estimated restoration time. I am thinking of cancelling xfinity if I don't have internet

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plan upgrade.

hello my plan got upgraded from 200mb to 1gig internet, but my router cant handle it, am i able to get help on getting the upgraded router for my plan? thanks

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Cancel Service

Title says it all, I would like to cancel my service.

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Unable to chat with an agent

I've been trying to chat with an agent, but it just keeps telling me my services were interrupted. Which is why I'm trying to chat with someone. The phone option is closed until morning, but I need help now.

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Contact me

Regarding account retention

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Billing before Activation

Hi, I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st December, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 18th October with auto-pay scheduled fo

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Please bury my drop

We have the orange cable still above ground in our yard. The local utility company has already come to mark our yard for any lines. We are currently unable to mow the yard in areas because of the cable. Can we get this burial expedited?

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Federal employee impacted by furlough

Hello! Former Comcaster here (White Marsh Call Center 2001-2008) now Federal employee impacted by the furlough. I am requesting help with my account. Thank you very much!

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Reward Promised for Signing up for Xfinity Bundle

I signed up for Xfinity bundle in June and am very happy with service but I was promised a $100 credit card reward and have not received it yet. When will I receive it?

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