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ANSWERED: How To Turn Purchase Protection and Locks PIN On and Off for Your Xfinity X1, Flex TV Boxes, and Xumo Boxes

What's the difference between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to limit the content viewable

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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes

Introducing the Xfinity Voice Remote — only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations, and

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ANSWERED: What is Xfinity Stream on Roku and how does it work?

Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models: Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, D000XRoku Streaming Media Players:Roku Ultra (4640X, 4660X, 4670X, 4800X), and Roku Ultra LT (4662X)Roku Express (3700X, 3900X, 3930X), Expre

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ANSWERED: What are the Xfinity TV Wireless TV boxes?

With an X1 Wireless TV Box (XiOne,* Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 devices. For more information on Xfinity Flex streaming TV Boxes, see what's Xfi

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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f

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ANSWERED: Activating your Xfinity xFi Gateway with the Xfinity App

Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway! If you don’t need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started. Remember: The xFi Fiber Gateway is only available through professional

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ANSWERED: How to get Hulu on Xfinity X1 and Xumo

***Updated 6/29/2026*** Watch your favorite Hulu content directly on your Xfinity X1 or Xumo Stream Box devices! To access the Hulu app, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models aren’t supported) or Xumo Stream Box.Xfinity Internet (any level of service).A Hulu subscription.

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ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?

​ ​​Question:​ ​ ​​ ​ ​ ​​I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up?​ ​ ​​ ​ ​ ​​ ​​Answer:​ ​ ​​ ​ ​ ​​ Xfinity makes it easy to put your services on hold Stay Connected to you

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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones

​Question​ ​ ​ ​How do I forward my email message to a text message on my XFINITY Mobile phone?​ ​ ​ ​Answer​ ​***Created by our Community***​ ​ ​ ​There are two ways to text an email to Xfinity phones besides plain old phone number texting.​ ​ ​ ​using: "[phone number]@​​vtext.com​​" works for stra

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ANSWERED: How to get Netflix on your Xfinity X1, Xumo Stream Box from Xfinity, and Flex?

The Netflix app is available on Xfinity X1, Xumo Stream Box, and Xfinity Flex! To access content on the Netflix app, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models are not supported), Xumo Stream Box, or a Flex streaming TV Box. Xfinity Flex is no longer available for new customer

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ANSWERED: Where to seek Malware Removal Assistance

​***Created by our ​​ Community Experts​​***​ ***Updated 5/4/2026*** ​ If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed.​ ​ ​ ​ ​​Communi

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ANSWERED: How to Troubleshoot Your Xfinity Internet and WiFi connection

Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without

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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem

***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after followi

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ANSWERED: What does the flashing light on my Xfinity X1 box mean?

***Updated 6/29/2026*** Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models. Note: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD, and

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ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR

***Updated 7/13/2026*** If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these d

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ANSWERED: How To Troubleshoot Your Home WiFi Network with XFINITY xFi

​ ​ ​​​ ​ For an overview of the xFi website (xfinity.com/myxFi) and the app for mobile devices, see our web and mobile app article. For tips on managing your home network, see personalizing your home network with xFi. Restarting an xFi Gateway If you are experiencing home WiFi connectivity issues,

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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

In this article, you can learn how to turn CC on or off on X1 and non-X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Acquaint yourse

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit

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ANSWERED: How do I log into my Xfinity provided Modem?

***Updated 5/4/2026*** ​ Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​​ ​​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at ​​

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