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ANSWERED: How do I use Xfinity Mobile's Phone Finder?
With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required — all Xfinity Mobile phones are configured for Phone Finder to work out of the box. Voice commands to find your p
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Phone
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ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup
***Updated 6/25/2026*** This article lists the steps to pair or activate your CableCARD. For more information and FAQs about CableCARDs, learn about CableCARDs. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about obtaining
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TV
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Xfinity Watchathon 2021
Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more! Xfinity customers can watch thousands of episodes and hundreds of movies on demand fr
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Channels and Programming
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ANSWERED: What is two-step verification with Xfinity?
Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones. The Xfinity app alerts you when someone attempts to use your Xfinity ID and password to sign
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Mobile Apps
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ANSWERED: How to fix the "One moment please with ref code s0a00" error?
***Updated 8/6/2026*** Question I am given the message "one moment please with ref code s0a00". It usually occurs around prime time and on the same few channels. What does this mean? Answer ***Created by our Community*** If you have the S0A00 error message it means your TV
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TV
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ANSWERED: What are the Xfinity TV Wireless TV boxes?
***Updated 8/11/2026*** With an X1 Wireless TV Box (XiOne, Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 devices. For more information on Xumo Stream Box from Xfi
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TV
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ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?
Learn how to replace the batteries in your Xfinity Home devices. When some devices' batteries begin to expire, a low-battery alert displays on: The Xfinity Home app and your touchscreen if you subscribe to Xfinity Home Pro Protection.The Xfinity app if you subscribe to Xfinity Home Self Protection.
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Home Security & Control
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ANSWERED: What is Video Description and how do I turn it on/off?
***Updated 8/13/2026*** Learn about audio description with Xfinity. What is audio description? Audio description plays descriptions of what’s on the screen during some TV programs. This includes actions, facial expressions, costumes, or scene changes. It makes television programs, feature films, and
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TV
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ANSWERED: What is Xfinity Stream on Roku and how does it work?
***Updated 8/6/2026*** The Xfinity Stream app is available on most Roku devices. For supported versions, see Xfinity Stream app minimum system requirements. Note: You can’t use the Xfinity Stream app on Roku prior to installation of your Xfinity Internet and Xfinity TV services. Requirements Devices
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TV
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ANSWERED: Xfinity Home Phone Features Quick Reference Guide
Depending on your Xfinity Voice plan, you can access to up to 11 of the most popular calling features: Three-way calling*Anonymous call rejection*Call forwarding*Call forwarding selective*Call return*Call screening*Call waitingCaller IDCaller ID blocking per callCaller ID with call waitingRepeat dia
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Phone
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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?
***Updated 8/13/2026*** In this article, you can learn how to turn CC on or off on X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Ac
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TV
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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes
***Updated 8/6/2026*** Introducing the Xfinity Voice Remote — only from Xfinity The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) lets you find what you want faster by using voice commands to change channels, search for shows, get recommendations, and more. If
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TV
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ANSWERED: What is Xfinity xFi Advanced Security and how does it work?
***Updated 5/5/2026*** Xfinity Advanced Security gives you a smarter and more personalized way to protect your network. It helps keep your connected devices, like computers, phones, cameras, and smart thermostats, safe. Advanced Security comes at no extra cost when you have Xfinity Internet and rent
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Internet
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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones
Question How do I forward my email message to a text message on my XFINITY Mobile phone? Answer ***Created by our Community*** There are two ways to text an email to Xfinity phones besides plain old phone number texting. using: "[phone number]@vtext.com" works for stra
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Phone
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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts
Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit
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My Account
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ANSWERED: How to Troubleshoot Your Xfinity Internet and WiFi connection
Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without
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Internet
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ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR
***Updated 7/13/2026*** If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these d
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TV
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ANSWERED: How do I log into my Xfinity provided Modem?
***Updated 5/4/2026*** Question How do I log into my Xfinity modem so I can manage my home network? Answer ***Created by our Community Users*** With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at
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Internet
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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem
***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir
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Internet
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ANSWERED: Xfinity X1 Boxes and IR Locations
***Updated 8/12/2026*** The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of
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