***Updated 8/13/2026*** In this article, you can learn how to turn CC on or off on X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Ac

​***Created by our​​ ​​Community Users***​ ​ ​ ​If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you)​ ​ ​ ​1​​) Your account has been blocked​ ​2​​) There has been unusual activity on your account​ ​3​​) To update yo

***Updated 8/12/2026*** The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of

***Updated 7/6/2026***​ ​ ​Catch out-of-market games with MLB Extra Innings. Get live scores and advanced stats right on your TV with Xfinity X1 along with access to MLB.TV to stream every out-of-market game live or On Demand on your favorite devices. What you'll need You'll need the following to pu

***Updated 9/2/2026*** You can put your Xfinity account on a Seasonal Convenience Plan if you’re going away for a while. This helps you save money while keeping your services ready for when you return. How to enroll Go to the Seasonal Convenience Plan homepage and click Enrollment & Manage Seasonal.

***Updated 8/12/2026*** The Netflix app is available on Xfinity X1, Xumo Stream Box, and Xfinity Flex! To access content on the Netflix app, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models are not supported), Xumo Stream Box, or a Flex streaming TV Box. Xfinity Flex is no longer av

***Updated 5/5/2026*** Xfinity Advanced Security gives you a smarter and more personalized way to protect your network. It helps keep your connected devices, like computers, phones, cameras, and smart thermostats, safe. Advanced Security comes at no extra cost when you have Xfinity Internet and rent

***Updated 9/1/2026*** Whether you are moving, upgrading devices, or canceling a service, Xfinity can help! Go to the Digital Return Center at xfinity.com/returns and use the on-screen steps for the device you want to return. Even if you already disconnected your account, you can still use the Digit

***Updated 7/13/2026*** If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these d

***Updated 5/4/2026*** A home network is a group of devices — such as computers, game systems, printers, and mobile devices — that connect to the internet and each other. Home networks connect in two ways: A wired network, which connects devices like printers and scanners with cablesA wireless netwo

***Updated 8/13/2026*** Learn about audio description with Xfinity. What is audio description? Audio description plays descriptions of what’s on the screen during some TV programs. This includes actions, facial expressions, costumes, or scene changes. It makes television programs, feature films, and

​ ​ ​​​ ​ For an overview of the xFi website (xfinity.com/myxFi) and the app for mobile devices, see our web and mobile app article. For tips on managing your home network, see personalizing your home network with xFi. Restarting an xFi Gateway If you are experiencing home WiFi connectivity issues,

***Updated 8/6/2026*** Introducing the Xfinity Voice Remote — only from Xfinity The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) lets you find what you want faster by using voice commands to change channels, search for shows, get recommendations, and more. If

***Updated 5/17/2026*** Stay connected, effortlessly — with Xfinity WiFi hotspots. With millions of Xfinity WiFi hotspots across the country, you’re never far from a fast, reliable connection. Whether you're grabbing coffee, traveling, or just out and about, Xfinity WiFi keeps you online with ease.

***Updated 5/4/2026*** ​ Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​​ ​​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at ​​

***Updated 9/1/2026*** Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage more than one account through xfinity.com. Linking lets you use one Xfinity ID to manage more than one house. Link an account If you don’t need steps on linking accounts, then sign in w

***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir

***Updated 8/11/2026*** Want to know more about viewing 4K Ultra HD (UHD) and 4K UHD/HDR with your Xfinity TV subscription? Check out our helpful information below, including how to watch it and what you can watch. What is 4K UHD content? 4K UHD resolution is four times full HD, providing a clearer,