Hello, I recently moved and disconnected my Xfinity service. Would someone be able to check that the modem I was using is properly disconnected from my old service address and account? I would like to use it elsewhere. Thank you,

I will be getting Xfinity NOW Internet next week. The modem is on the way, but I can see that the cable to my house is cut on the pole across the street. What do I need to do or who should I call so that I will be able to activate my new service?

I have been very sick and I have not been able to use my cards (in and out of hospital). I finally went to use them and they expired a month ago. I was wondering if they can be reissued. thank you Barbi

Completely frustrated with using the system as directed. Each attempt compiles the same message . . . error temporary unavailable. Any help will greatly be appreciated.

Would like to keep current tv package and downgrade internet speed

I'm trying forever since last Nov to get my bundle discount. The agent fool me to get new phone, nut none of them result in the discount they promised, I've just been ask to wait for the discount to be applied. but I get charges not discount. [Edited: "Inflammatory"]

What are my options if I would like to change my service from triple play to internet only? I am unable to price/look at this through the app.

Hi there is a Comcast wire (not mine) hitting my apartment window. Can a tech be sent out to secure it?

We just received our doorbell and because we don’t have a exciting doorbell they are saying they can’t come install it because it has to be wired

My starter kit was stolen last week from my front porch. It shows it was delivered but when I went after work to pick it up it was gone. I called customer service and spoke to one of your representatives. He informed me that they would send a replacement and have it expedited. I do not have a tracki

I cannot afford xfi complete now that the promotional price has increased and want to discontinue the service. I do not have access to the direct message tab. Please guide me as to how I can discontinue the service.

I'm trying to apply for ACP but am getting this error... "Something went wrong. Check your application and try again. You have 1 attempt(s) left." I don't want to find out what implodes if I use up all 3 tries 🫥 If I could get some assistance, it would be greatly appreciated. Thanks!

The system has two accounts on my personal home address ([Edited: "Personal Information"]). On Aug 2024, a representative didn't cancel my old account (internet and cable: [Edited: "Personal Information"]) and started a new account (internet only: [Edited: "Personal Information"]).

I have been told residents in HUD subsidized building do not have to pay install fees. Is this true? If so, how do I get my install fees back?

I am getting billed after I have cancelled my account. I can't call and talk to anyone because I just get the automated machine and my account at that address is no longer active. I am a manager on my roommates new address so anytime I call it associates my number with that address and I can't get a

My two year promotional period recently ended and I noticed my bill went up quite a bit. I was wondering if there any current offers for existing customers that would help to lower these costs? Any help would be greatly appreciated!

I need to cancel the tv part and keep internet. It’s way overpriced. I’m done talking to customer support who can barely understand me and tells me to have a good day every 2minutes.

I understand that prices are going up but I'd like to renew my 12 month contract to get a discount if possible.

I was told I will not get my credit for the month of 12/23 but will get it next month 1/24 after receiving my credit 11/8 , 30 days will be 12/8 . You suppose to get your credit every 30 days . How does that make sense that means Xfinity is skipping a month . Basically getting the government and cus

I've been trying to access my latest bill but keep getting those errors even though I'm logged in.