I need the duplicated account to be deleted

Hello, I recently moved and disconnected my Xfinity service. Would someone be able to check that the modem I was using is properly disconnected from my old service address and account? I would like to use it elsewhere. Thank you,

I would like to cancel my service. It appears that I have to post here first, wait for an official reply, then proceed with direct messaging to do this. Thanks.

There is a hornets nest in the pedestal box that is located on my property. Please contact me to get this taken care of as it is a safety hazard to myself and my family.

I had a message chain going on with your team that started early in 2025. It started out as an issue with pixelation, and progressed to a tech dispatch and is still pending completion of burying of the exterior cable. Your team said it would help me monitor this situation until it was resolved so I

We just got the new x1 dvr. We have had the old one since 2008. lol Ik. Anyway I am noticing you can no longer hit record in the middle of a show and have it record the whole show?! This is really annoying. You used to be able to do this as long as you were on that channel when the show started. We

Hey folks, been having bad signal today, half of my DS channels are lost and am in partial service mode. The Xfinity app immediately detects that there is an issue that needs a tech, but keeps failing to schedule it with an error message. I tried the Xfinity app as well as calling in to 800-XFINITY.

I signed up for the Xfinity WiFi promotion and was told I would be sent a 100 dollar Visa card about 4 months ago. I opened the envelope for the card and it has been expired for 4 months already.

I connected my Motorola MT8733 with the Xfinity app. Internet is fine but has no dial tone, the Voice is not working. Motorola Customer Service is great with a 2 minute wait. They said the Voice will not be activated by the Xfinity app, that I have to have a real person activate it because the MT873

I will be getting Xfinity NOW Internet next week. The modem is on the way, but I can see that the cable to my house is cut on the pole across the street. What do I need to do or who should I call so that I will be able to activate my new service?

Cable damaged at street. lost service for 5 days...would like credit

The process to cancel xfinity feels like a loan shark breaking my store if I don't pay for protection. Where is my cancel button. When I click cancel service I can't even schedule a call. I feel like I'm being completely fleeced by Comcast right now. I'll never recommend this service to anyone I eve

I have an open serviceability ticket to determine whether Internet service is available at a new address. Is it possible to check for updates on this ticket online, or do I need to call the customer support number? I have a ticket number I can share with a support representative, but can't seem to c

I recently had to move out of the United States on short notice and therefore I was unable to cancel my internet service while I was in the US. I am currently abroad with seemingly no way to call or communicate with anyone about cancelling my service and I am still getting charged monthly payments.

Hey there, I currently have gigabit pro at my home. However, I am moving to a new address. I would like to set up the gigabit pro service at my new location. I tried to call the 800 number. However, the representative there has no knowledge of this service. Please have someone contact me. Thanks!

I’m not sure why you guys make it so difficult to cancel my service. Leaves a bad taste in my mouth about Xfinity. Please contact me immediately. Thank you.

Hi, Do Comcast/Xfinity employees still monitor these forums, or are they user-to-user only? I'd like to make a change or two to my current plan. Thanks, --E.

Hello, I need to actually speak with a human, and I'd like to do it via email or chat. Can somebody please tell me how this can be done, because I've been trying for over a week now to get the assistant to connect me, both on my phone and laptop, in multiple browsers, at all times of the day and wee

I had an account in NJ and moved. Services were supposed to be transferred over but were not and my old account was closed and the new one opened i cannot access any of the purchases I have made thru the old account and I have 30-40 movies and shows

Hi there, I cancelled my services the other day and I was waiting for it to turn off and they haven't yet. I'm not exactly sure what to do, but I wanted to make sure they were turned off before I sent the equipment back.