Hi Team, I am not able to join Xfinity Rewards. It says "We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs." But I believe I am logged in using the primary Xfinity ID. Can someone help me

I need to add an additional TV box to my house but when the plan builder takes me to the completion page. It tells me that I need assistance adding the additional TV box. I was wondering if I could do it here, instead of calling the number?

I am not a Comcast customer, but I live near an area that has an exposed cable running along the ground and laid over a public walking path. The walking path is a high traffic area where children walk every day to school. It poses both a tripping hazard and potentially an electrical hazard. I know i

I just joined Xfinity Rewards and saw an offer for a "free" indoor camera. I was already skeptical but I clicked on it and it says it's getting ready to ship now, and that I will be billed monthly for it. I did not accept the Terms & Conditions yet, but it looks like I'm already locked in. I think s

I noticed my previous 2 billing cycles have significantly increased. I was paying $65 a month for internet and now its almost $100. Can I please have some assistance finding a deal that doesn't cost so much? Thank you.

I have been having intermittent drop outs of my internet. It seems random and will be fine for a couple days and then may go out 3 or 4 times the next day. It will go out for anywhere between 10-45 minutes. Over the last week it has gone out 10 times with only 3 of the 7 days free of drop outs. I ha

Xfinity claimed that my upload speed increased from 10 Mbps to 20 Mbps, but speed test still shows my upload at 10 Mbps or less. I've already restarted my modem and router but the speed hasn't increased.

I plan on switching my internet service to a new address soon, but may end up moving back to my old address a few months after moving to the new address. Is it possible for me to switch my service to the new address, then back to the old one?

Hello, A new structure is being built on my property and 811 has marked a line which is apparently a Comcast / Xfinity service. This line is through the area of the foundation of the proposed building. I haven't found much information on who to contact around this and need help to avoid problems dur

Hi! Our contract is over (nearly?) and I need to make some changes in order to offset the price increases. We're looking at equipment (1 adapter & 1 box) and, if necessary, a TV package or internet downgrade. I hoped to be able to figure everything out myself using the detailed price list (that acco

I'd like to ensure that the proper cable is routed to my house from the street. This is new construction build as the former house burned down. How do I go about getting someone to come out and see if a cable is in place or not? Thanks in advance.

At my home in Monticello, Indiana there has been an orange cable laying in the yard for over 6 months. It needs buried or it will get chopped by the lawn mower.

I fully intend on taking the survey if I get it, but I wanted to pop on here and give recognition where recognition is due. My Internet suddenly went off tonight and I was panicking because I'm working from home this week. F X Vishal addressed my concerns, went through all of the troubleshooting, an

Added 3 new lines ---one line will not release Verizon as the former carrier. It says Carrier - Call. I have spent 4 hours on line with Xfinity today - multiple network resets, new Esim, you name it we did it. In the end we got a new Esim and stablished new voicemail, however, it still shows Verizon

I'm currently having issues trying to connect with an agent to discuss what I can do about my current situation about burying lines within the property I am renting.

I have a downed cable line that runs from the road to my house. It was knocked down due to storm damage from hurricane Helene. I know Xfinity is still working on outages throughout the area. Is this something that they will automatically repair or is this something I need to schedule an appointment

We had a storm over the weekend with a lightning strike very close to the house. The modem was fried, as well as a TV, Xbox X, and Laptop Docking Station that was all plugged into the modem. All items are on surge protectors (they are fine and still functional). Looking outside, the coaxial cable ru

From the email page I used to be able to click on support and I was taken to the forums log in page. Now I have to search "forums" and I get a link to access the forums page. Not a big deal but it's an extra step I have to take.

This is my second day being unable to open any xfinity stream live TV channels on my iPhone, so I cannot cast anything either. Please note this has nothing to do with Chrome updates or issues, my chrome works fine on all other apps. The issue is the Xfinity Stream app. Please fix this issue asap and

I went through the whole process of getting internet for my future apartment. And after i set it up my account and verified it and hit submit order it logged me out and kicked me back to the front page. Now anytime i try logging in to my account it logs me in for less than a second then logs me out.