Good evening, I am a 30 year customer of your service (which I am told every time I call into customer service) and really don't want to leave but the price increases are out of control. I am retired, truly on a fixed income, and our bill just went up again another $50/month!!. I understand price in

I am unable to find the fandango Wicked tickets offer on my rewards page. Any help on how to redeem this offer would be helpful. I am a diamond member and know the offer ends on the 6th and want to redeem before then.

We had a storm over the weekend with a lightning strike very close to the house. The modem was fried, as well as a TV, Xbox X, and Laptop Docking Station that was all plugged into the modem. All items are on surge protectors (they are fine and still functional). Looking outside, the coaxial cable ru

Not only will they lie to you about discounts for bundled services, they are the worst at repairs. My cable line was knocked down by a tree that fell during a storm and I can’t get them to come fix it. I can’t wait for fiber to hit my area

Read an article in streamable.com that *some* XF customers will be able to keep Peacock free of charge for another 2 years, but can't for the life of me figure out if my plan is one of those and of course, it seems you can no longer chat with a real Xfinity rep. Anybody know how I can find out? (I h

Can watch NBC & ESPN on my phone; don't have a tv. The rest of the channels that I've tested give the black screen "We're having some trouble. 15106" message. Have uninstalled/reinstalled Stream. Any suggestions on what I could try next?

We recently moved back to an area with Xfinity and started service back up, but we no longer have access to all of our purchased content. We had access to all of it for the almost year we were out of the area but no longer. Please help in merging accounts.

Good Morning! I will try to make this brief but it is difficult. I noticed on my bill that a $13.00 service discount I had would be expiring on 5-13. I called on 4-15 to see if there was a way to retain that savings or anything else available. I finally got a person Yenique in Jamaica. She was polit

I have a downed cable line that runs from the road to my house. It was knocked down due to storm damage from hurricane Helene. I know Xfinity is still working on outages throughout the area. Is this something that they will automatically repair or is this something I need to schedule an appointment

I created a forum post that has a 'private' flair attached to it. What does that mean?

I am not a Comcast customer, but I live near an area that has an exposed cable running along the ground and laid over a public walking path. The walking path is a high traffic area where children walk every day to school. It poses both a tripping hazard and potentially an electrical hazard. I know i

The service line installer trenched through my main sewer line pipe from running the communication line. How does the repair or reimbursement process work. Roto-Rooter rep is available to repair but I don’t if you need to see the damage before the repairs are made. How do we proceed. Need an answer

I need to add an additional TV box to my house but when the plan builder takes me to the completion page. It tells me that I need assistance adding the additional TV box. I was wondering if I could do it here, instead of calling the number?

The promo triple play plan I had signed up for 3 years ago has expired any my bill is going up substantially. Can you help me sign up for any current promotions that may be available? Thank you.

This is my second day being unable to open any xfinity stream live TV channels on my iPhone, so I cannot cast anything either. Please note this has nothing to do with Chrome updates or issues, my chrome works fine on all other apps. The issue is the Xfinity Stream app. Please fix this issue asap and

I believe I'm experiencing a similar issue to what many others have reported on these forums, with a Motorola MB8611 frequently rebooting with SYNC Timing Synchronization failure log messages that happened before the switch: I haven't seen any in the last ~8h since switching, though, so they're clea

I moved into an apartment over a month ago and contacted xfinity for internet. Since this is a brand new apartment, they had to open a ticket. I've spent almost seven hours on the phone with this company and I keep hearing the same thing. "Give us your phone number and I will personally call you bac

Hi Team, I am not able to join Xfinity Rewards. It says "We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs." But I believe I am logged in using the primary Xfinity ID. Can someone help me

Hi, I just signed up for a plan today from you and accidentally missclicked a number. Because I still didn't do the setup I can't use the option to move or change address. Is it possible to correct this to ship the modem to the correct place? Thank you, Best.

Contacted Xfinity for a credit due to daily outages I was told I was going to get once it was resolved. Tried to call, that was a joke, couldn't get a live person. Tried the chat. Was promised not only a credit but to lower my bill. What ended up happening was he deleted the wrong box. Chatted back