Official

Accepted

Unanswered

Advanced Filters

Search Results (455.4K)

Relevance
Selected Relevance

Closed

ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f

Articles

62.6K

0

0

0

Closed

ANSWERED: How to forward an email to a text message on Xfinity Mobile phones

​Question​ ​ ​ ​How do I forward my email message to a text message on my XFINITY Mobile phone?​ ​ ​ ​Answer​ ​***Created by our Community***​ ​ ​ ​There are two ways to text an email to Xfinity phones besides plain old phone number texting.​ ​ ​ ​using: "[phone number]@​​vtext.com​​" works for stra

Articles

57.6K

0

Closed

ANSWERED: How to set up your Home Page when using Windows 10 EDGE

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​If using Windows 10's browser EDGE, you will need to do the following to set your homepage.​ ​ ​ ​Click the "3-Dot menu"​​ (…) on the address bar, then​​ ​​Settings.​ ​In the left menu, click Start, home, and new tabs. ​ ​On the right side o

Articles

2.4K

0

0

0

Closed

ANSWERED: How do I log into my Xfinity provided Modem?

​Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​​ ​​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at ​​http://10.0.0.1​​. If yo

Articles

607.7K

0

0

Closed

ANSWERED: Activating your Xfinity xFi Gateway with the Xfinity App

Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway! If you don’t need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started. Remember: The xFi Fiber Gateway is only available through professional

Articles

63.9K

0

0

0

Closed

ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

In this article, you can learn how to turn CC on or off on X1 and non-X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Acquaint yourse

Articles

86.6K

0

0

0

Closed

ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?

Learn how to replace the batteries in your Xfinity Home devices. When some devices' batteries begin to expire, a low-battery alert displays on: The Xfinity Home app and your touchscreen if you subscribe to Xfinity Home Pro Protection.The Xfinity app if you subscribe to Xfinity Home Self Protection.

Articles

18.1K

0

0

0

Closed

ANSWERED: How to Return Your Xfinity Equipment

Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve

Articles

256.7K

0

0

0

Closed

ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)

​***Created by our​​ ​​Community Users***​ ​ ​ ​If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you)​ ​ ​ ​1​​) Your account has been blocked​ ​2​​) There has been unusual activity on your account​ ​3​​) To update yo

Articles

170.5K

0

0

0

Closed

ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR

If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these devices in your home, it

Articles

248.3K

0

0

Closed

ANSWERED: Xfinity X1 Boxes and IR Locations

The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i

Articles

82.2K

0

0

0

Official Solution

Closed

Peacock Subscription Activations

**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional

Question

179.1K

483

Accepted Solution

Closed

Acp credit not given

I was told I will not get my credit for the month of 12/23 but will get it next month 1/24 after receiving my credit 11/8 , 30 days will be 12/8 . You suppose to get your credit every 30 days . How does that make sense that means Xfinity is skipping a month . Basically getting the government and cus

Question

91

3

0

Accepted Solution

Closed

internet outage

my power is restored but I did not have internet for 5 days straight this is frustrating from xfinity I don't know when will it be restored can you please provide me with an estimated restoration time. I am thinking of cancelling xfinity if I don't have internet

Question

50

1

0

Accepted Solution

Closed

Unable to chat with an agent

I've been trying to chat with an agent, but it just keeps telling me my services were interrupted. Which is why I'm trying to chat with someone. The phone option is closed until morning, but I need help now.

Question

210

1

0

Accepted Solution

Closed

Contact me

Regarding account retention

Question

30

2

0

Accepted Solution

Closed

Billing before Activation

Hi, I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st December, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 18th October with auto-pay scheduled fo

Question

18

2

0

Accepted Solution

Closed

Please bury my drop

We have the orange cable still above ground in our yard. The local utility company has already come to mark our yard for any lines. We are currently unable to mow the yard in areas because of the cable. Can we get this burial expedited?

Question

43

1

0

Accepted Solution

Federal employee impacted by furlough

Hello! Former Comcaster here (White Marsh Call Center 2001-2008) now Federal employee impacted by the furlough. I am requesting help with my account. Thank you very much!

Question

27

1

0

Accepted Solution

Closed

Reward Promised for Signing up for Xfinity Bundle

I signed up for Xfinity bundle in June and am very happy with service but I was promised a $100 credit card reward and have not received it yet. When will I receive it?

Question

29

1

0

forum icon

New to the Community?

Start Here