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Amazing Live Chat Agent

I usually don't give compliments or reviews but the customer service I had with the live chat agent today he was so helpful very reassuring and told me I had the right person dealing with my situation. Told me he was sorry about the rude lady's I've experienced today and I told him it's not his fau

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New Construction, No Unit Number or Outside Equipment

Hello, I just signed up for Xfinity internet on our new construction home. However, I was unable to select the unit number in the account (there are four units in this building). Additionally, as a new construction, I am told by the developer that everything is wired except an outdoor cable junct

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30

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[Edited: Personal Information]

Any progress concerning this ECM?

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22

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Xfinity Rewards FedEx Tracking number

Hello, Can you please let me know where to find tracking number for xfinity reward that is shipped via FedEx for the account associated with this email ID?

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23

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The solution for my latest problem

I think I deleted the last post I made, but because you Xfinity guys like to see solutions, here goes. I bought my Xfinity mobile phone and had it activated Dec 12. I was told I would get a discount on my "residential" bill - cable TV, internet and landline - by getting the mobile phone with Xfinity

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21

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Scheduled Recordings

I had a lot of shows scheduled to record and also shows previously recorded that are not showing up any longer. I still had 65% left on my DVR.  What happened?

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287

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Return end of life modem?

I’ve tried calling and using the Xfinity Assistant for hours, but can’t get a person nor an answer. We were told our old modem is “end of life”. We have the new one running. Do I need to return this ancient one? If so, how? There’s no option for it in the app.

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28

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Unable to chat with an agent

I've been trying to chat with an agent, but it just keeps telling me my services were interrupted. Which is why I'm trying to chat with someone. The phone option is closed until morning, but I need help now.

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29

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Can't get Xfinity to help me with my T3 Time-out problem. Happens all the time

I have two cable modems. One is a ARRIS and a NetGear. I bought the ARRIS cause Xfinity said my modem was probably bad. Either one of them will drop out and reboot all the time.  Xfinity said I have to call the cable modem manufacturer and they won't help.  I know it's something on their

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108

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Channel lineup

What happened to MPT? Still listed as 812 on my guide, but its Fox Weather online, not MPT. 

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87

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Downgrade Internet Service

Hello! I have seen a few helpful posts here where people have been able to downgrade their current service and figured I would post here to see if I could get some help! I believe I currently have the 800mbps superfast plan, I originally went with this because I got a deal for a lower price my firs

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50

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Gateway

Can I move my Gateway upstairs without having a tech come out?

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250

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Gigabit Pro Availability

I'm trying to figure out if Gigabit Pro is available to my address. I tried calling and I'm not sure the rep understood what I was asking. Who can definitively answer if this is available?

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2nd account

How can I pay account at a second address

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29

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Hulu billing

On 9/2/22 I cancelled and got confirmation of cancellation of free trial of Hulu. I just noticed on my bill that for the last three invoices (10/1-10/31, 11/1-11/30, 12/1-12/30) I have been charged for Hulu. Can you explain why?

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64

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Not all coax outlets are working

I am renting a house and have just had Xfinity hooked up. The router runs fine when connected to the coax outlet in the living room but does not connect to the internet when connected to any of the other coax outlets.  As a renter I am not supposed to pull apart faceplates and wiring.  Is

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87

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No scheduled recordings

I have no scheduled recordings and we have a lot of shows scheduled to record and only have 60% full.

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91

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Same internet speeds after upgrade

Hello, Recently upgraded my internet package with higher speeds. Speed tests are showing older bandwidth limits. Can i get someone to check bootfile for my account? Here is another use with a similar issue that got resolved. https://forums.xfinity.com/conversations/your-home-network/internet-spe

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126

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I can’t delete programs from my DVR

I’ve tried to do a DVR sync but I still can’t delete a program Blue Bloods this is CBS on demand. Why isn’t Xfinity helping us with this?

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24

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Alexandria VA packet loss

Internet is barely usable with intermittent packet loss. https://i.imgur.com/Sv2gARk.png

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