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ANSWERED: How do I use Xfinity Mobile's Phone Finder?
***Updated 2/27/2026*** With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required — all Xfinity Mobile phones are configured for Phone Finder to work out of the box. Voice
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Xfinity Mobile
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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts
***Updated 9/1/2026*** Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage more than one account through xfinity.com. Linking lets you use one Xfinity ID to manage more than one house. Link an account If you don’t need steps on linking accounts, then sign in w
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My Account
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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?
***Updated 5/20/2026*** This article provides details on the device personalization and control features available with the Xfinity app. For more information about the Xfinity app, see our Xfinity app overview article.For troubleshooting tips, see troubleshooting WiFi connectivity.For information on
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Internet
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ANSWERED: How to get Xfinity Accessibility Assistance?
***Updated 7/13/2026*** Learn how to use the X1 Accessibility Home screen and find the Accessibility Settings menu on Xfinity X1. The Home screen has Accessibility settings, tips and tricks and content collections all in one place. The Accessibility Settings menu makes it easy to find features and o
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TV
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ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR
***Updated 7/13/2026*** If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these d
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TV
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ANSWERED: Xfinity Sports Blackout Information
***Updated 6/29/2026*** Xfinity is your home for the most live sports, giving you access to the sports you love when and where you want. As an Xfinity TV customer, you can enjoy more sports your way — live in HD on your TV, streaming online and even through Xfinity On Demand. It's important to remem
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TV
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ANSWERED: What is MLB EXTRA INNINGS and how to get it on Xfinity?
***Updated 7/6/2026*** Catch out-of-market games with MLB Extra Innings. Get live scores and advanced stats right on your TV with Xfinity X1 along with access to MLB.TV to stream every out-of-market game live or On Demand on your favorite devices. What you'll need You'll need the following to pu
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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)
***Updated 9/2/2026*** ***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your m
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My Account
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ANSWERED: Xfinity Internet Data Usage Guide
***Updated 9/2/2026*** ***Created by our Community Experts*** You can find out more about Comcast's usage plans (data caps) here: https://www.xfinity.com/support/internet/data-usage-plan/ This guide is meant to help you understand some basics about data usage.
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My Account
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ANSWERED: What is the Xfinity Stream TV App and How Does It Work
***Updated 9/3/2026** What's the Xfinity Stream app? Turn any compatible device into a personal TV with Xfinity Stream — included at no additional charge with your Xfinity service. Xfinity TV customers can: Enjoy your full TV subscription in the home.Out of the home, stream more than 250 live channe
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Mobile Apps
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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?
***Updated 8/13/2026*** In this article, you can learn how to turn CC on or off on X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Ac
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TV
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ANSWERED: How to fix the "One moment please with ref code s0a00" error?
***Updated 8/6/2026*** Question I am given the message "one moment please with ref code s0a00". It usually occurs around prime time and on the same few channels. What does this mean? Answer ***Created by our Community*** If you have the S0A00 error message it means your TV
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TV
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ANSWERED: What are the Xfinity TV Wireless TV boxes?
***Updated 8/11/2026*** With an X1 Wireless TV Box (XiOne, Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 devices. For more information on Xumo Stream Box from Xfi
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TV
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ANSWERED: How to Connect to an Xfinity WiFi Hotspot
***Updated 5/17/2026*** Stay connected, effortlessly — with Xfinity WiFi hotspots. With millions of Xfinity WiFi hotspots across the country, you’re never far from a fast, reliable connection. Whether you're grabbing coffee, traveling, or just out and about, Xfinity WiFi keeps you online with ease.
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Internet
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ANSWERED: Xfinity X1 Boxes and IR Locations
***Updated 8/12/2026*** The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of
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TV
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ANSWERED: How to Return Your Xfinity Equipment
***Updated 9/1/2026*** Whether you are moving, upgrading devices, or canceling a service, Xfinity can help! Go to the Digital Return Center at xfinity.com/returns and use the on-screen steps for the device you want to return. Even if you already disconnected your account, you can still use the Digit
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My Account
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ANSWERED: How to get Hulu on Xfinity X1 and Xumo
***Updated 6/29/2026*** Watch your favorite Hulu content directly on your Xfinity X1 or Xumo Stream Box devices! To access the Hulu app, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models aren’t supported) or Xumo Stream Box.Xfinity Internet (any level of service).A Hulu subscription.
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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes
***Updated 8/6/2026*** Introducing the Xfinity Voice Remote — only from Xfinity The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) lets you find what you want faster by using voice commands to change channels, search for shows, get recommendations, and more. If
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TV
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ANSWERED: Xfinity Home Phone Features Quick Reference Guide
***Updated 8/30/2026*** Depending on your Xfinity Voice plan, you can access to up to 11 of the most popular calling features: Three-way calling*Anonymous call rejection*Advanced call forwarding*Call forwarding*Call forwarding selective*Call return*Call screening*Call waitingCaller IDCaller ID block
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Phone
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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem
***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir
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