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ANSWERED: How to get Netflix on your Xfinity X1, Xumo Stream Box from Xfinity, and Flex?
The Netflix app is available on Xfinity X1, Xumo Stream Box, and Xfinity Flex! To access content on the Netflix app, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models are not supported), Xumo Stream Box, or a Flex streaming TV Box. Xfinity Flex is no longer available for new customer
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TV
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ANSWERED: How much energy do Xfinity set top boxes use?
Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy conservation agreement. As part of our commitment to sustainability, we provide regular updates to CableLabs reg
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TV
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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem
***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir
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Internet
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ANSWERED: What is the YouTube App on Xfinity X1 and how to use it
This article provides an overview of the YouTube app on Xfinity X1. Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet serviceA compatible X1 TV Box (excludes RNG150s) Access and use the YouTube app To access the YouTube app, press the xfinity button on your remote control and n
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TV
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ANSWERED: Tips for troubleshooting your Xfinity Internet connection
***Created by our Community Experts*** If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after followi
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Internet
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ANSWERED: How to Connect to an Xfinity WiFi Hotspot
Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligible* Xfinity Internet and Comcast Business Internet customers. Hotspot usage doesn’t count against
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Internet
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ANSWERED: Activating your Xfinity xFi Gateway with the Xfinity App
Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an Xfinity Gateway! If you don’t need instructions and are ready to act now, simply go to the Xfinity app on your Apple or Android device to get started. Remember: The xFi Fiber Gateway is only available through professional
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Internet
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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts
Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit
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My Account
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ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?
Learn how to replace the batteries in your Xfinity Home devices. When some devices' batteries begin to expire, a low-battery alert displays on: The Xfinity Home app and your touchscreen if you subscribe to Xfinity Home Pro Protection.The Xfinity app if you subscribe to Xfinity Home Self Protection.
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Home Security & Control
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ANSWERED: How to Troubleshoot Your Xfinity Internet and WiFi connection
Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without
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Internet
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ANSWERED: How to change your Xfinity Wifi password
Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Before you begin, remember that: These instructions are specifically for rented Xfinity Gateways only.Xfinity Gateways broadcast two or three wireless sig
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Internet
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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?
In this article, you can learn how to turn CC on or off on X1 and non-X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Acquaint yourse
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TV
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ANSWERED: Xfinity X1 Boxes and IR Locations
The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i
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TV
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ANSWERED: How do I log into my Xfinity provided Modem?
***Updated 5/4/2026*** Question How do I log into my Xfinity modem so I can manage my home network? Answer ***Created by our Community Users*** With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at
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Internet
Official Solution
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Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
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Channels and Programming
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Streaming App: Something went wrong Error
App stopped working on Samsung TV last week. I have tried deleting and reinstalling after performing gateway restart and power termination. I get a Success response when I enter the Auth code, but TV screen shows "something went wrong. " Xfinity support said my Samsung model is compatible and the ap
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Xfinity Stream Website
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Offer details are not showing full information and putting hidden charges
I bought an offer to keep two line of xfinity mobile for a year by paying only for one line($30). I moved out from xfinity mobile in around 1 month and 28 days and they have charged me full for both line ~57$. on their marketing page it was not mentioned about the termination. so they are not provid
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Plan
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Xfinity not recognizing new address
Hello, I'm preparing for an upcoming move, and when I click to "schedule move" it shows that Xfinity does not recognize the address, and I'd like to connect with someone who can ensure the address can be served. Can you assist?
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Customer Service
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Poor customer ecperience
I called on 10/3 to have a phone unlocked. I was told it would take 24 hrs. Today is Saturday 10/7 and the phone is not unlocked. I was misled twice. I was given ECM0004203004 which has not been worked on. Yes, I worked for this COMPANY. I'm disappointed. I have a bitter taste in my mouth.
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Customer Service
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Adding TV after seasonal internet
I currently have my internet on seasonal hold. That ends next week and I want to add TV. Everytime I attempt to add TV it gives me 4 addresses to select from. Bottomline it that I cannot add TV online. Cannot find a contact number to get assistance, so thought I would try here for suggestions.
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Customer Service
