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ANSWERED: What is two-step verification with Xfinity?
Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones. The Xfinity app alerts you when someone attempts to use your Xfinity ID and password to sign
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Mobile Apps
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ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?
Pair an Xfinity Camera from the Xfinity or Xfinity Home app Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started! Before pairing your Xfinity Camera Identify your camera — pairing instructi
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Mobile Apps
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ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR
If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these devices in your home, it
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TV
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ANSWERED: How to Return Your Xfinity Equipment
Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve
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My Account
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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts
Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit
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My Account
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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)
***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f
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My Account
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ANSWERED: Xfinity Sports Blackout Information
Xfinity is your home for the most live sports, giving you access to the sports you love when and where you want. As an Xfinity TV customer, you can enjoy more sports your way – live in HD on your TV, streaming online and even through Xfinity On Demand. It's important to remember, however, that somet
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TV
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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?
In this article, you can learn how to turn CC on or off on X1 and non-X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Acquaint yourse
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TV
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ANSWERED: How to get Xfinity Accessibility Assistance?
Learn how to use the X1 Accessibility Home screen and find the Accessibility Settings menu on Xfinity X1. The Home screen has Accessibility settings, tips and tricks and content collections all in one place. The Accessibility Settings menu makes it easy to find features and options of importance inc
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TV
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ANSWERED: How to download and get started with the Xfinity Home App?
Download and Install the Xfinity Home App The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices. What You'll Need Xfinity ID and passwordApple (iOS 11+) or Android (OS 6+) device Installing the App Access the App Store (Apple) or Google Play (
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Mobile Apps
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ANSWERED: How to Make International Calls with Xfinity Voice?
With Xfinity Voice, it's easy to make international phone calls with your home phone to over 200 countries. Make an international phone call For international calls outside of the North American Numbering Plan (NANP): Dial 011.Enter the country code.Dial the number. Note: Dial 0 or 00 for help conne
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Phone
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ANSWERED: Indian Premier League and ICC Cricket World Cup on Xfinity
The VIVO Indian Premier League running from March until May, and Xfinity X1 makes it easy to experience cricket like never before. Whether you’re looking to watch live cricket matches, stream the games from a mobile device, and even re-start, pause, and fast-forward past games, X1 has the ultimate c
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TV
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ANSWERED: What is the Xfinity Stream TV App and How Does It Work
What's the Xfinity Stream app? Turn any compatible device into a personal TV with Xfinity Stream — included at no additional charge with your Xfinity service. Xfinity TV customers can: Enjoy your full TV subscription in the home.Out of the home, stream more than 250 live channels including news and
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Mobile Apps
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ANSWERED: How do I log into my Xfinity provided Modem?
***Updated 5/4/2026*** Question How do I log into my Xfinity modem so I can manage my home network? Answer ***Created by our Community Users*** With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at
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Internet
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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)
***Created by our Community Users*** If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you) 1) Your account has been blocked 2) There has been unusual activity on your account 3) To update yo
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Internet
Official Solution
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Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
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Channels and Programming
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Streaming App: Something went wrong Error
App stopped working on Samsung TV last week. I have tried deleting and reinstalling after performing gateway restart and power termination. I get a Success response when I enter the Auth code, but TV screen shows "something went wrong. " Xfinity support said my Samsung model is compatible and the ap
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Xfinity Stream Website
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Xfinity not recognizing new address
Hello, I'm preparing for an upcoming move, and when I click to "schedule move" it shows that Xfinity does not recognize the address, and I'd like to connect with someone who can ensure the address can be served. Can you assist?
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Customer Service
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Poor customer ecperience
I called on 10/3 to have a phone unlocked. I was told it would take 24 hrs. Today is Saturday 10/7 and the phone is not unlocked. I was misled twice. I was given ECM0004203004 which has not been worked on. Yes, I worked for this COMPANY. I'm disappointed. I have a bitter taste in my mouth.
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Customer Service
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Lightining Surge Claim
We had a storm over the weekend with a lightning strike very close to the house. The modem was fried, as well as a TV, Xbox X, and Laptop Docking Station that was all plugged into the modem. All items are on surge protectors (they are fine and still functional). Looking outside, the coaxial cable ru
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Customer Service
