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ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?
Pair an Xfinity Camera from the Xfinity or Xfinity Home app Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started! Before pairing your Xfinity Camera Identify your camera — pairing instructi
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Mobile Apps
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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)
***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f
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My Account
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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes
Introducing the Xfinity Voice Remote — only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations, and
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TV
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ANSWERED: Xfinity X1 Boxes and IR Locations
The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i
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TV
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ANSWERED: How to Connect to an Xfinity WiFi Hotspot
***Updated 5/17/2026*** Stay connected, effortlessly — with Xfinity WiFi hotspots. With millions of Xfinity WiFi hotspots across the country, you’re never far from a fast, reliable connection. Whether you're grabbing coffee, traveling, or just out and about, Xfinity WiFi keeps you online with ease.
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Internet
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ANSWERED: How to change your Xfinity Wifi password
***Updated 5/24/2026*** Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Before you begin, remember that: These instructions are specifically for rented Xfinity Gateways only.Xfinity Gateways broadcast t
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Internet
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ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup
***Updated 6/25/2026*** This article lists the steps to pair or activate your CableCARD. For more information and FAQs about CableCARDs, learn about CableCARDs. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about obtaining
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TV
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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem
***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir
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Internet
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ANSWERED: What is 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV?
Want to know more about viewing 4K Ultra HD (UHD) and 4K UHD/HDR with your Xfinity TV subscription? Check out our helpful information below, including how to watch it and what you can watch. What is 4K UHD content? 4K UHD resolution is four times full HD, providing a clearer, more vivid picture. Cur
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TV
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ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?
In this article, you can learn how to turn CC on or off on X1 and non-X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Acquaint yourse
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TV
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ANSWERED: What is Video Description and how do I turn it on/off?
If you are blind or have low vision, you can enjoy increased access to TV programs with audio description. FAQs What is audio description? Audio description: Refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue.Makes television progra
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TV
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Xfinity Watchathon 2021
Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more! Xfinity customers can watch thousands of episodes and hundreds of movies on demand fr
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Channels and Programming
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ANSWERED: How to Return Your Xfinity Equipment
Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve
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My Account
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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones
Question How do I forward my email message to a text message on my XFINITY Mobile phone? Answer ***Created by our Community*** There are two ways to text an email to Xfinity phones besides plain old phone number texting. using: "[phone number]@vtext.com" works for stra
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Phone
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ANSWERED: How do I log into my Xfinity provided Modem?
***Updated 5/4/2026*** Question How do I log into my Xfinity modem so I can manage my home network? Answer ***Created by our Community Users*** With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at
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Internet
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ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR
If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these devices in your home, it
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TV
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Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
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Channels and Programming
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weather apps
What happened to all the weather apps? There all gone.
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X1
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Dvr
We just got the new x1 dvr. We have had the old one since 2008. lol Ik. Anyway I am noticing you can no longer hit record in the middle of a show and have it record the whole show?! This is really annoying. You used to be able to do this as long as you were on that channel when the show started. We
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X1
Official Solution
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Phone insurance
I have had serious problems with Xfinity customer service lately. The latest is I had to have high level customer service rep order my phone for me. I specifically asked for insurance to be added. I looked on my bill today (because something else looks funny too but I digress) and sure enough the in
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Plan
