I recently bought a house and we are moving this weekend, I need to change the address of the service please! I don't need a technician help to reinstall it :/ I just want to change the address to my new home.

How do I get the gigabit pro/X6 service? A fiber node was installed and provisioned 240 feet from my house. Looking for some help to get a ticket submitted.

I saw I need to post to unlock the direct messaging. I would like to remove the unlimited data from my wifi plan

I have been getting many messages on the TV screen that the wifi has failed. This has now affected the Mobile Link for my Generac generator. What is causing this problem? it usually occures in the evening. Last night it was going on and off multiple times. I checked with my computer and the wifi con

I went through the whole process of getting internet for my future apartment. And after i set it up my account and verified it and hit submit order it logged me out and kicked me back to the front page. Now anytime i try logging in to my account it logs me in for less than a second then logs me out.

What is happening with the outage in the Rincon Hill area of San Francisco? Internet stopped working yesterday afternoon and still out, more than 12 hours and the outage map does noteven show the area affected neither estimated time to fix. Please update!

I ordered with the wrong address. I contacted customer service and they cancelled that order and made a new order. The new order was successful: I received my equipment and I have internet service. But then a couple weeks after that, I get new notifications that "my equipment was delivered" and aski

Hi there, I have been trying for six months to get comcast internet run to our home. Initially was told we already have Comcast internet access at our house (great!). Tech comes out and is unable to do anything because lines are not run to the house. Tech put in a construction ticket. Never heard ba

I am having trouble getting and reading my private messages what can I do

During online conversation on Mach 31, 2025 with service rep Marcus as part on my new service package I would receive a 1 year credit for the monthly add-on services of Max, MGM+. My latest Bill does not reflect this credit I am being charged full price for this add-on. Here is an excerpt of my on l

Greetings, I've had an account with comcast/xfinity since at least 2014 and likely since 2012. I see that I am only a silver member, should I have a higher tier or how does that all work out?

Hi, I am moving but I have about a month of overlap between the two addresses and I want to retain service at my current address for a few weeks after I activate the new address. Thanks

after upgrading to x2 from gig plus, I saw that I needed a modem from xfinitys list, so I bought a netgear cm3000. I got it activated but still getting 40 upload (download is good at 2300) multiple restarts, no change

I had a message chain going on with your team that started early in 2025. It started out as an issue with pixelation, and progressed to a tech dispatch and is still pending completion of burying of the exterior cable. Your team said it would help me monitor this situation until it was resolved so I

I submitted a cancellation form for my internet service, got a call back to confirm this and was sent an email detailing the intended cancelation requestion. However, this call was earlier in the week and my service is still not cancelled? I was told I wouldn't get a final bill but my account has an

Can you please tell me what time a recording of the FGCU Men’s basketball game against FIU was watched yesterday? I watched it when it was Live starting at 7pm but the recording today says WATCHED so if I watched it Live will the recording show watched? Thanks!

Hoping everyone is well. Looking for a setting in Moto G that may be preventing authentication of the device inside xfinity account for live streaming. 3 rd party cookies are permitted in the device, for example. Thank you.

How can I speak to someone who law both people I spoke to on customer service line were so rude and not helpful

Hi, Please see Subject

I talked to a rep to close my acct, i had already returned all the equipment to my local comcast store. I was assured that all i needed to pay is around 11 dollars before this acct is set to be closed on february 1st. But all i saw was the regular amount of bill of $123.90 ..so i paid that for this