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ANSWERED: How to Return Your Xfinity Equipment
Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve
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My Account
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ANSWERED: What is the Xfinity Stream TV App and How Does It Work
What's the Xfinity Stream app? Turn any compatible device into a personal TV with Xfinity Stream — included at no additional charge with your Xfinity service. Xfinity TV customers can: Enjoy your full TV subscription in the home.Out of the home, stream more than 250 live channels including news and
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Mobile Apps
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ANSWERED: What is the YouTube App on Xfinity X1 and how to use it
This article provides an overview of the YouTube app on Xfinity X1. Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet serviceA compatible X1 TV Box (excludes RNG150s) Access and use the YouTube app To access the YouTube app, press the xfinity button on your remote control and n
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TV
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ANSWERED: What is Video Description and how do I turn it on/off?
If you are blind or have low vision, you can enjoy increased access to TV programs with audio description. FAQs What is audio description? Audio description: Refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue.Makes television progra
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TV
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ANSWERED: How to Make International Calls with Xfinity Voice?
With Xfinity Voice, it's easy to make international phone calls with your home phone to over 200 countries. Make an international phone call For international calls outside of the North American Numbering Plan (NANP): Dial 011.Enter the country code.Dial the number. Note: Dial 0 or 00 for help conne
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Phone
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ANSWERED: How to get Xfinity Accessibility Assistance?
Learn how to use the X1 Accessibility Home screen and find the Accessibility Settings menu on Xfinity X1. The Home screen has Accessibility settings, tips and tricks and content collections all in one place. The Accessibility Settings menu makes it easy to find features and options of importance inc
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TV
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ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?
Question: I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up? Answer: Xfinity makes it easy to put your services on hold Stay Connected to you
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My Account
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ANSWERED: Tips for troubleshooting your Xfinity Internet connection
***Created by our Community Experts*** If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after followi
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Internet
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ANSWERED: What is 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV?
Want to know more about viewing 4K Ultra HD (UHD) and 4K UHD/HDR with your Xfinity TV subscription? Check out our helpful information below, including how to watch it and what you can watch. What is 4K UHD content? 4K UHD resolution is four times full HD, providing a clearer, more vivid picture. Cur
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TV
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ANSWERED: How to Connect to an Xfinity WiFi Hotspot
Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligible* Xfinity Internet and Comcast Business Internet customers. Hotspot usage doesn’t count against
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Internet
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ANSWERED: How to solve these common Xfinity TiVo Error Codes
***Created by our Community*** GSM-1 Error Message: "Unable to retrieve DiscoveryConfiguration object, failed to retrieve scan configuration from AVSDB"Explanation: AVSDB is an external database that holds all information for autodiscovery to complete. Error means that the Cardio server coud not rea
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TV
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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?
This article provides details on the device personalization and control features available with the Xfinity app. For more information, see our Xfinity app overview article. For troubleshooting tips, see troubleshooting WiFi connectivity. For information on people settings, see managing people in xFi
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Internet
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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)
***Created by our Community Users*** If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you) 1) Your account has been blocked 2) There has been unusual activity on your account 3) To update yo
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Internet
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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)
***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f
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My Account
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ANSWERED: How to set up your Home Page when using Windows 10 EDGE
***Created by our Community Experts*** If using Windows 10's browser EDGE, you will need to do the following to set your homepage. Click the "3-Dot menu" (…) on the address bar, then Settings. In the left menu, click Start, home, and new tabs. On the right side o
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Internet
Official Solution
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Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
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Channels and Programming
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worst experience ever Mobile CS
For 2 months now I have never experienced such incompetence in my life. Ordered 2 new phones that were lost in shipping and this still isn't resolved. The Mobile CS is absolutely useless as are the local stores. Apparently I'm always being told I cannot do anything until THEY fix it. When asked to t
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Customer Service
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Autopay Stopped Working – Billing Help Needed from Abroad
Hello, I am currently located outside the U.S. and unable to call 1‑800‑XFINITY. My autopay has stopped working even though my card is valid and has sufficient funds. I need help resolving this issue and reactivating autopay for my account in Grayson, GA. Thank you.
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Billing
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Comcast pedastal at end of driveway
The Comcast pedastal at the end of my driveway is cracked and open to the elements. I don’t any wires to get broken and would like to get this fixed please. It is impossible to actually talk to a person so hopefully someone here can help.
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Customer Service
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Cancel Service
Hello, I need to cancel my internet service. Thank you.
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Customer Service
