Official

Accepted

Unanswered

Advanced Filters

Search Results (481.8K)

Relevance
Selected Relevance

Closed

ANSWERED: How to change your Xfinity Wifi password

***Updated 5/24/2026*** Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Before you begin, remember that: These instructions are specifically for rented Xfinity Gateways only.Xfinity Gateways broadcast t

Articles

49.8K

0

0

0

Closed

ANSWERED: How to Make International Calls with Xfinity Voice?

With Xfinity Voice, it's easy to make international phone calls with your home phone to over 200 countries. Make an international phone call For international calls outside of the North American Numbering Plan (NANP): Dial 011.Enter the country code.Dial the number. Note: Dial 0 or 00 for help conne

Articles

20.8K

0

0

0

Closed

ANSWERED: Xfinity X1 Boxes and IR Locations

The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i

Articles

82.9K

0

0

0

Closed

ANSWERED: What are the Xfinity TV Wireless TV boxes?

With an X1 Wireless TV Box (XiOne,* Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 devices. For more information on Xfinity Flex streaming TV Boxes, see what's Xfi

Articles

124.9K

0

0

0

Closed

ANSWERED: What is 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV?

Want to know more about viewing 4K Ultra HD (UHD) and 4K UHD/HDR with your Xfinity TV subscription? Check out our helpful information below, including how to watch it and what you can watch. What is 4K UHD content? 4K UHD resolution is four times full HD, providing a clearer, more vivid picture. Cur

Articles

111.5K

0

0

0

Closed

ANSWERED: How do I turn on/off closed captioning on my Xfinity TV boxes?

In this article, you can learn how to turn CC on or off on X1 and non-X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Acquaint yourse

Articles

86.9K

0

0

0

Closed

ANSWERED: What does the flashing light on my Xfinity X1 box mean?

Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models. Note: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD, and XG2) only have one power

Articles

93.5K

0

0

0

Closed

ANSWERED: Xfinity Sports Blackout Information

Xfinity is your home for the most live sports, giving you access to the sports you love when and where you want. As an Xfinity TV customer, you can enjoy more sports your way – live in HD on your TV, streaming online and even through Xfinity On Demand. It's important to remember, however, that somet

Articles

8K

0

0

0

Closed

ANSWERED: What is Video Description and how do I turn it on/off?

If you are blind or have low vision, you can enjoy increased access to TV programs with audio description. FAQs What is audio description? Audio description: Refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue.Makes television progra

Articles

78.3K

0

0

0

Closed

ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup

This article lists the steps to pair or activate your CableCARD. For more information and FAQs about CableCARDs, learn about CableCARDs. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about obtaining a CableCARD. CableCARD

Articles

8.6K

0

0

0

Closed

ANSWERED: How to Return Your Xfinity Equipment

Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve

Articles

257K

0

0

0

Closed

ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit

Articles

15.3K

0

0

0

Closed

ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f

Articles

62.7K

0

0

0

Official Solution

Closed

Peacock Subscription Activations

**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional

Question

222.8K

483

Official Solution

Closed

X1 wireless with outside isp

Can I use the wireless tv boxes with a different isp

Question

139

1

0

Accepted Solution

Closed

xfinity stream dvr picture truncated

I just got xfinity stream service It has a "DVR", but I dont think it works right. First it wont pause liveTv. 2nd for my recordings, the picture is truncated / cropped smaller than the TV screen. I feel like i can deal with the lack of pausing live TV if setting a recording is an option. However, I

Question

92

1

0

Accepted Solution

Closed

Two 2 DVR Service charges but only one 1 DVR

I just noticed I have 2 different DVR Service charges on my bill, but only have 1 DVR. One is $8.50/mo and the other is $10/mo

Question

525

2

0

Accepted Solution

Closed

Sanditon on Masterpiece 302 is missing

Please work with PBS to provide the missing content.

Question

93

2

0

Accepted Solution

Closed

Weather Channel showing color bars

​Since yesterday, The Weather Channel has been showing nothing but a set of vertical color bars. It has no video (obviously), no sound, the guide still shows as normal, and every other channel that I checked still works fine. I check every box in my home and they all show the same thing. I also rese

Question

517

1

0

Accepted Solution

Closed

I can't access my account

I literally just signed up. When I log in, none of my account information shows. It's really quite strange. When I try to access support, it doesn't recognize my phone number, and I haven't been provided with an account number. But I signed up and selected the service and equipment to be shipped. I

Question

376

1

0

forum icon

New to the Community?

Start Here