**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional

There is an orange cable in my yard

I have been a Comcast customer for over 20 years. I recently moved to a new home and lost my platinum status when I transferred my services. I could not find anything in the help section on this. It was bad enough I lost the package I had for 10 years and was forced to get a new one. The commercials

I am trying to get Xfinity service at my newly constructed house. When I put my address in online it isn’t being recognized. My neighbor 1 house away has Xfinity service. How do I get my address recognized?

Would like to keep current tv package and downgrade internet speed

I have been very sick and I have not been able to use my cards (in and out of hospital). I finally went to use them and they expired a month ago. I was wondering if they can be reissued. thank you Barbi

Why doesn't xfinity notify us when your service goes down?!

Completely frustrated with using the system as directed. Each attempt compiles the same message . . . error temporary unavailable. Any help will greatly be appreciated.

Hello there, I just changed my internet month plan, when will it start?

I was told I will not get my credit for the month of 12/23 but will get it next month 1/24 after receiving my credit 11/8 , 30 days will be 12/8 . You suppose to get your credit every 30 days . How does that make sense that means Xfinity is skipping a month . Basically getting the government and cus

I am getting billed after I have cancelled my account. I can't call and talk to anyone because I just get the automated machine and my account at that address is no longer active. I am a manager on my roommates new address so anytime I call it associates my number with that address and I can't get a

my power is restored but I did not have internet for 5 days straight this is frustrating from xfinity I don't know when will it be restored can you please provide me with an estimated restoration time. I am thinking of cancelling xfinity if I don't have internet

Asked an agent for an interview extension to pay my past due and they reassured me that my services wouldn’t be suspended either and I woke up to them being suspended what a joke

I tried to redeem the reward and went through the all instruction steps. I chatted with Xfinity Help system, they could not help, suggested I contact Peacock directly. After 5-6 emails exchanged the Peacocktv help email system even they cannot get the system to accept the Xfinity reward code. I foll

hello my plan got upgraded from 200mb to 1gig internet, but my router cant handle it, am i able to get help on getting the upgraded router for my plan? thanks

I received an email with the subject "We received your cancelation request," but I did not request my service to be canceled. How do I proceed to make sure my service stays available?

Title says it all, I would like to cancel my service.

I have a second coaxial line from the street at the house, and a conduit pathway to the detached structure. One of those coaxial lines is my internet access in the house. Can I extend the second line into the detached structure and install a modem and router out there? Or would it be better to run a

I've been trying to chat with an agent, but it just keeps telling me my services were interrupted. Which is why I'm trying to chat with someone. The phone option is closed until morning, but I need help now.