My promotion period is ending next month. I would like to move from an Internet + Cable TV + Voice plan to an internet-only plan. When I click on "Change Plan" after logging in to my account, I only get the option to Add services and not to Remove them. Please let me know how I can make a change to

I need help with rescheduling when my service is transferring because we are now moving at a later date than previously planned. I cannot find anywhere to do that.

Hello, I ordered some devices on 11/21/23 and I have yet to receive tracking information via UPS or FedEx. My move-in date is tomorrow and I was told the devices would ship a few days prior to the move-in date. Can I have some confirmation about my order and the status of my delivery?

Hello I'm being charged for a device that I have returned. Please remove the charges from my account ASAP

I have had a cable wire come down during the wind storm last week. I tripped over it last week and hurt my back. When I tried getting customer support to take a look my cases are closed within 20 minutes. I am unsure of what to do next, thinking possible legal intervention is my only option if not f

A few months ago an email address was just DELETED by Xfinity/Comcast. No explanation offered. Red triangle with a white exclamation point is beside the email box title. Now, today two more email addresses have been deleted by Xfinity/Comcast. I am in deep trouble! PLEASE HELP!!  

My two year promotional period recently ended and I noticed my bill went up quite a bit. I was wondering if there any current offers for existing customers that would help to lower these costs? Any help would be greatly appreciated!

Why doesn't xfinity notify us when your service goes down?!

I recently moved to a new area, signed up for the internet plan, and ordered my equipment last week. I received the tracking link, which said that it had been shipped through FedEx and delivered on July 30th. I was not at home at the time of the delivery, but when I checked, the package was nowhere

even had a tech come out yesterday and he couldn't do it. He said there was some kind of activation issue with the system in my area When does this get resolved?

In January I went to your local store and transferred the service of my address to another person. Today I found that I was charged in February, March and April, while he was also being charged. This should not happen and I want to get refunded.

I cannot afford xfi complete now that the promotional price has increased and want to discontinue the service. I do not have access to the direct message tab. Please guide me as to how I can discontinue the service.

Hi, Assuming no smart phone, and no [Edited: "Language"] smart phone google appstore app, for the life of me, I cannot comprehend WHERE [Edited: "Language"] is the option under the customer.xfinity.com (accessed via a Windows 10 / desktop web browser such as Firefox or Chrome), that would allow a C

The drop line to my home is hazardously low and I would like to have it removed. How do I do that?

Hello, I've just set up service. The online system defaulted to an incorrect service and shipping address (for the customer self-start kit). How do I correct this?

My forum ID is, and has been 'forever', anon86290.  Immediately below is an email I got from a Comcast employee that answered a question back in late 2018.   Hi anon86290, ComcastChe (Official Employee) mentioned you in a post! Join the conversation below: Re: X1 Volume Fluctuations Can't Be Solved?

I bought an offer to keep two line of xfinity mobile for a year by paying only for one line($30). I moved out from xfinity mobile in around 1 month and 28 days and they have charged me full for both line ~57$. on their marketing page it was not mentioned about the termination. so they are not provid

I'm not giving Manager role as a primary. My family would do whatever they want. Can they pay a bill through view mode?

How do you clear the previous whatched channels?

Never received modem I ordered and can't find out how to track package.