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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)
***Created by our Community Users*** If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you) 1) Your account has been blocked 2) There has been unusual activity on your account 3) To update yo
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Internet
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ANSWERED: What is Xfinity Stream on Roku and how does it work?
***Updated 8/6/2026*** The Xfinity Stream app is available on most Roku devices. For supported versions, see Xfinity Stream app minimum system requirements. Note: You can’t use the Xfinity Stream app on Roku prior to installation of your Xfinity Internet and Xfinity TV services. Requirements Devices
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TV
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ANSWERED: How to Return Your Xfinity Equipment
***Updated 9/1/2026*** Whether you are moving, upgrading devices, or canceling a service, Xfinity can help! Go to the Digital Return Center at xfinity.com/returns and use the on-screen steps for the device you want to return. Even if you already disconnected your account, you can still use the Digit
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My Account
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ANSWERED: Tips for troubleshooting your Xfinity Internet connection
***Created by our Community Experts*** If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after followi
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Internet
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ANSWERED: Side by side Xfinity X1 TV Box Comparison - DVR vs. Non-DVR
***Updated 7/13/2026*** If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes: While you may have these d
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TV
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ANSWERED: How To Troubleshoot Your Home WiFi Network with XFINITY xFi
For an overview of the xFi website (xfinity.com/myxFi) and the app for mobile devices, see our web and mobile app article. For tips on managing your home network, see personalizing your home network with xFi. Restarting an xFi Gateway If you are experiencing home WiFi connectivity issues,
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Internet
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ANSWERED: How to Connect to an Xfinity WiFi Hotspot
***Updated 5/17/2026*** Stay connected, effortlessly — with Xfinity WiFi hotspots. With millions of Xfinity WiFi hotspots across the country, you’re never far from a fast, reliable connection. Whether you're grabbing coffee, traveling, or just out and about, Xfinity WiFi keeps you online with ease.
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Internet
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ANSWERED: How To Turn Purchase Protection and Locks PIN On and Off for Your Xfinity X1, Flex TV Boxes, and Xumo Boxes
***Updated 8/12/2026*** What's the difference between an X1 Purchase PIN and Locks PIN? This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1. Parental controls Parental controls allow you to lim
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TV
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ANSWERED: What is 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV?
***Updated 8/11/2026*** Want to know more about viewing 4K Ultra HD (UHD) and 4K UHD/HDR with your Xfinity TV subscription? Check out our helpful information below, including how to watch it and what you can watch. What is 4K UHD content? 4K UHD resolution is four times full HD, providing a clearer,
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TV
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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?
***Updated 5/20/2026*** This article provides details on the device personalization and control features available with the Xfinity app. For more information about the Xfinity app, see our Xfinity app overview article.For troubleshooting tips, see troubleshooting WiFi connectivity.For information on
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Internet
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ANSWERED: What is the YouTube App on Xfinity X1 and how to use it
***Updated 8/12/2026*** This article provides an overview of the YouTube app on Xfinity X1. Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet serviceA compatible X1 TV Box (excludes RNG150s) Access and use the YouTube app To access the YouTube app, press the xfinity button on y
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TV
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ANSWERED: Xfinity Internet Data Usage Guide
***Updated 9/2/2026*** ***Created by our Community Experts*** You can find out more about Comcast's usage plans (data caps) here: https://www.xfinity.com/support/internet/data-usage-plan/ This guide is meant to help you understand some basics about data usage.
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My Account
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ANSWERED: X1 Accessibility Features and Benefits for Customers with Disabilities
***Updated 8/11/2026*** Here’s an overview of Xfinity Accessibility options that can help. Learn more at corporate.comcast.com/impact/accessibility. Xfinity accessibility features and benefits Accessibility options on the TV Made EasyWith Xfinity X1 or Flex, just press the B button on your Voice Rem
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TV
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ANSWERED: How to Troubleshoot Your Xfinity Internet and WiFi connection
Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without
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Internet
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ANSWERED: How do I log into my Xfinity provided Modem?
***Updated 5/4/2026*** Question How do I log into my Xfinity modem so I can manage my home network? Answer ***Created by our Community Users*** With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at
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Internet
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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem
***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir
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Internet
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ANSWERED: Xfinity X1 Boxes and IR Locations
***Updated 8/12/2026*** The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of
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TV
Official Solution
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Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
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Channels and Programming
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Credit for outage
I recently had an outage. The outage was relatively brief - one day (if that is short) but I had to get a new cable put in (I had a temporary cable). I had alot of follow up that needed to be done to get the cable installed. The ticket was closed - comcast said that it had been run, when that did no
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Customer Service
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plan upgrade.
hello my plan got upgraded from 200mb to 1gig internet, but my router cant handle it, am i able to get help on getting the upgraded router for my plan? thanks
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Customer Service
