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ANSWERED: How to get Hulu on Xfinity X1 and Xumo
Watch your favorite Hulu content directly on your Xfinity X1 or Xumo Stream Box devices! To access the Hulu app, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models aren’t supported) or Xumo Stream Box.Xfinity Internet (any level of service).A Hulu subscription. If you don’t have
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TV
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ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?
Pair an Xfinity Camera from the Xfinity or Xfinity Home app Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started! Before pairing your Xfinity Camera Identify your camera — pairing instructi
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Mobile Apps
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ANSWERED: What is Movies Anywhere and how does it work with Comcast?
Movies Anywhere, lets you watch movies you purchased from a variety of retailers on a single, shared playback service. Current retailers include iTunes, Google Play, Microsoft, Fandango at Home, Amazon, Verizon Fios, DirecTV and Xfinity. With Xfinity, you can purchase content from Xfinity TV Boxes a
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TV
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ANSWERED: How to set up your Home Page when using Windows 10 EDGE
***Created by our Community Experts*** If using Windows 10's browser EDGE, you will need to do the following to set your homepage. Click the "3-Dot menu" (…) on the address bar, then Settings. In the left menu, click Start, home, and new tabs. On the right side o
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Internet
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ANSWERED: What is Xfinity xFi Advanced Security and how does it work?
***Updated 5/5/2026*** Xfinity Advanced Security gives you a smarter and more personalized way to protect your network. It helps keep your connected devices, like computers, phones, cameras, and smart thermostats, safe. Advanced Security comes at no extra cost when you have Xfinity Internet and rent
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Internet
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ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?
Learn how to replace the batteries in your Xfinity Home devices. When some devices' batteries begin to expire, a low-battery alert displays on: The Xfinity Home app and your touchscreen if you subscribe to Xfinity Home Pro Protection.The Xfinity app if you subscribe to Xfinity Home Self Protection.
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Home Security & Control
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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones
Question How do I forward my email message to a text message on my XFINITY Mobile phone? Answer ***Created by our Community*** There are two ways to text an email to Xfinity phones besides plain old phone number texting. using: "[phone number]@vtext.com" works for stra
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Phone
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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts
Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts Link your Xfinity ID to an account You can link your Xfinit
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My Account
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Xfinity Watchathon 2021
Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more! Xfinity customers can watch thousands of episodes and hundreds of movies on demand fr
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Channels and Programming
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ANSWERED: How do I log into my Xfinity provided Modem?
***Updated 5/4/2026*** Question How do I log into my Xfinity modem so I can manage my home network? Answer ***Created by our Community Users*** With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at
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Internet
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ANSWERED: What is Video Description and how do I turn it on/off?
If you are blind or have low vision, you can enjoy increased access to TV programs with audio description. FAQs What is audio description? Audio description: Refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue.Makes television progra
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TV
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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem
***Updated 5/5/2026*** Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wir
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Internet
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ANSWERED: Xfinity X1 Boxes and IR Locations
The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i
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TV
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ANSWERED: Side by side comparison of all Xfinity X1 Voice Remotes
Introducing the Xfinity Voice Remote — only from Xfinity. The Xfinity Voice Remote (models XR11, XR15, XR16, XR100, XRA and the Xfinity Web Remote) is a remote control that allows you to find what you want faster by using voice commands to change channels, search for shows, get recommendations, and
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TV
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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)
***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your minimum term agreement f
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My Account
Official Solution
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Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional
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Channels and Programming
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X1 wireless with outside isp
Can I use the wireless tv boxes with a different isp
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X1
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No peacock premium
....I mean....like $145.00 minus $5.99(peacock premium) for diamond members and finalize our amount due each month.....
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Channels and Programming
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Peacock Premium for free as a Dimond Level Reward Member
I was offered Peacock Premium for free as a Dimond Level Reward Member. That was August of 2023. It's now Feb of 2024 and the issue is still not resolved. I have talked to countless people about this. I have taken off work to try to resolve the issue working with multiple levels of support on the sa
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Customer Service
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Arris T25 Voice Service - No Dial Tone
Replaced Xfinity modem with Arris T25 for Internet and Voice service. Provisioning at the Xfinity store appeared successful but when I got home neither was working. I was able to get the Internet to work using the Xfinity App to self install, but it required “swapping” the MAC ID. I believe the prob
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Home Phone Service & Equipment
