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Promotion ending. Need help with changing plan.

My promotion period is ending next month. I would like to move from an Internet + Cable TV + Voice plan to an internet-only plan. When I click on "Change Plan" after logging in to my account, I only get the option to Add services and not to Remove them. Please let me know how I can make a change to

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Reschedule Service Transfer

I need help with rescheduling when my service is transferring because we are now moving at a later date than previously planned. I cannot find anywhere to do that.

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38

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Delivery tracking/status?

Hello, I ordered some devices on 11/21/23 and I have yet to receive tracking information via UPS or FedEx. My move-in date is tomorrow and I was told the devices would ship a few days prior to the move-in date. Can I have some confirmation about my order and the status of my delivery?

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43

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Incorrect charges

Hello I'm being charged for a device that I have returned. Please remove the charges from my account ASAP

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71

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Wire Down on Property

I have had a cable wire come down during the wind storm last week. I tripped over it last week and hurt my back. When I tried getting customer support to take a look my cases are closed within 20 minutes. I am unsure of what to do next, thinking possible legal intervention is my only option if not f

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More email address deleted by Xfinity?

A few months ago an email address was just DELETED by Xfinity/Comcast. No explanation offered. Red triangle with a white exclamation point is beside the email box title. Now, today two more email addresses have been deleted by Xfinity/Comcast. I am in deep trouble! PLEASE HELP!!  

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102

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Any new promos?

My two year promotional period recently ended and I noticed my bill went up quite a bit. I was wondering if there any current offers for existing customers that would help to lower these costs? Any help would be greatly appreciated!

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66

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RE: Internet not working

Why doesn't xfinity notify us when your service goes down?!

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34

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Package says it was delivered along with photo proof but nowhere to be found

I recently moved to a new area, signed up for the internet plan, and ordered my equipment last week. I received the tracking link, which said that it had been shipped through FedEx and delivered on July 30th. I was not at home at the time of the delivery, but when I checked, the package was nowhere

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27

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Unable to activate a box in the Detroit area since Tuesday

even had a tech come out yesterday and he couldn't do it. He said there was some kind of activation issue with the system in my area When does this get resolved?

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25

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I was charged for 3 months after my service being transferred

In January I went to your local store and transferred the service of my address to another person. Today I found that I was charged in February, March and April, while he was also being charged. This should not happen and I want to get refunded.

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27

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Cancel xfi Complete

I cannot afford xfi complete now that the promotional price has increased and want to discontinue the service. I do not have access to the direct message tab. Please guide me as to how I can discontinue the service.

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Where is the [Edited] so-called "Services" => "Internet" => "Manage Internet" option under the customer.xfinity.com web portal??

Hi, Assuming no smart phone, and no [Edited: "Language"] smart phone google appstore app, for the life of me, I cannot comprehend WHERE [Edited: "Language"] is the option under the customer.xfinity.com (accessed via a Windows 10 / desktop web browser such as Firefox or Chrome), that would allow a C

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Remove Drop Line

The drop line to my home is hazardously low and I would like to have it removed. How do I do that?

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54

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Wrong Service Address and Shipping Address

Hello, I've just set up service. The online system defaulted to an incorrect service and shipping address (for the customer self-start kit). How do I correct this?

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23

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Wrong Forum ID

My forum ID is, and has been 'forever', anon86290.  Immediately below is an email I got from a Comcast employee that answered a question back in late 2018.   Hi anon86290, ComcastChe (Official Employee) mentioned you in a post! Join the conversation below: Re: X1 Volume Fluctuations Can't Be Solved?

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Offer details are not showing full information and putting hidden charges

I bought an offer to keep two line of xfinity mobile for a year by paying only for one line($30). I moved out from xfinity mobile in around 1 month and 28 days and they have charged me full for both line ~57$. on their marketing page it was not mentioned about the termination. so they are not provid

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Billing

I'm not giving Manager role as a primary. My family would do whatever they want. Can they pay a bill through view mode?

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36

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XG1V4/AX014NM remote

How do you clear the previous whatched channels?

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69

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Modem order

Never received modem I ordered and can't find out how to track package.  

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