Trying to get direct messaging

Hi, @Chamilton02123! We are grateful for your time spent reaching out to XFINITY over our forums' page for help with getting the unlimited data removed from your plan. I did the same thing before, so I understand the importance of getting this done for you as quickly as possible. You've come to the perfect place for help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forum profile and because you have already posted to the public page, you should have the option to do so.