Contributor
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85 Messages
i was expected to pay 11 dollars before acct close on feb1
I talked to a rep to close my acct, i had already returned all the equipment to my local comcast store. I was assured that all i needed to pay is around 11 dollars before this acct is set to be closed on february 1st. But all i saw was the regular amount of bill of $123.90 ..so i paid that for this month. I think iam owed 113 dollars
Accepted Solution
kimochi1777
Contributor
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85 Messages
1 year ago
Message sent. Sorry a bit hard navigating on device atm
Its taking forever to get a simple request processed
(edited)
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XfinityThomasB
Official Employee
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1.8K Messages
1 year ago
Hello kimochi1777
Happy to investigate the billing. I am thinking that the bill generated before the disconnection, no worries! We can easily get this sorted out for you. Appreciate you getting us in the loop.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments
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kimochi1777
Contributor
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85 Messages
1 year ago
I dont see the pencil icon. Iam on my device and cant use the computer right now
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kimochi1777
Contributor
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85 Messages
1 year ago
Hi ok now i see it...but its not about auto payments, i turned that option off prior to my wanting to cancel acct. So few days ago i went into acct and manually paid the bill of 123.90 even though the rep said all i needed to do was pay the 11 dollars...actual figure was $10.80 or $10.90, he gave me a link on phone then clicked it, it went to acct but it didnt show the amount he mentioned. So i just paid the regular amount
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kimochi1777
Contributor
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85 Messages
1 year ago
the issue has been resolved -after talking to a rep in the messaging section.
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XfinityJohnG
Official Employee
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1.6K Messages
1 year ago
I am very glad that we were able to get that issue resolved for you. You can reach us here in the future if you have any other question or concern.
- XfinityJohnG
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