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Thursday, February 22nd, 2024 8:41 PM

Closed

How to get someone to take your construction ticket seriously

Hi there,

I have been trying for six months to get comcast internet run to our home. Initially was told we already have Comcast internet access at our house (great!). Tech comes out and is unable to do anything because lines are not run to the house. Tech put in a construction ticket. Never heard back. Visited a Comcast store, they couldn't do anything. The first "ticket" I finally found out was never issued or cancelled. When I finally got a second ticket issued, the Comcast person on the phone said someone would be out that week to run the lines (we were so excited!) and then the tech would come out a few days later to set up internet. The people on the phone continually set up appointments and send techs out (even after much questioning by me "are you SURE this can happen?") when they can't do anything. I can't even imagine how many other people this is happening to and it's a huge waste of time for everyone involved, including the techs. The disorganization, miscommunication and false promises is SO frustrating. PLEASE PLEASE PLEASE help me get construction moved forward as this is affecting our daily lives, my partner is having to commute an hour everyday when he has the option to work from home and we've tried everything else. A person down the road has comcast, we just need it run down the road PLEASE. Thank you

Accepted Solution

Official Employee

 • 

1.8K Messages

1 year ago

Good afternoon @user_iqcx3f, and thank you for reaching out to our Communities team, we are sorry to hear about your frustrating experience so far with your construction ticket. Rest assured, this is not the foot we want to start off on with any of our customers. We'd be happy to take a closer look at your address and ticket to see how we can help. If needed, we can also reach out directly to our local team in your area to find more information on next steps. Rest assured, we'll do everything we can to help. 

 

To get started, can you please send us a Direct Message with your first and last name along with the service address? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to further assisting you! 

 

4 Messages

1 year ago

By messaging through here I was able to talk to someone who can get in contact with the local construction team, and things were able to move forward. If you are stuck in a phone loop like I was, definitely reach out here to get actual information about your situation. Thanks!

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