Tuesday, November 21st, 2023 5:21 AM


retention / reduction in last month's 65% increase in my bill


Please see Subject

Accepted Solution

Official Employee


661 Messages

7 months ago

Hello, please send a direct message with your name and address. We will be happy to take a look into your account, thanks! 


To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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