Called phone number to get help and person was rude

Is there any way you can reach out to me directly I really need help but the people on the phone were just rude and I had xfinity years ago and people did not speak to you like that or put you down... sometimes this is the reason people leave the service because if customer service is rude what else can we expect 

We can definitely assist you with any account concerns on this platform. We do not want to lose you as a customer. Please feel free to send us a Direct Message with the details of your issue! We will get to the bottom of this for you. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.