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user_cc134b
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4 Messages

Thursday, November 30th, 2023 1:50 PM

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What time was a recording watched

Can you please tell me what time a recording of the FGCU Men’s basketball game against FIU was watched yesterday? I watched it when it was Live starting at 7pm but the recording today says WATCHED so if I watched it Live will the recording show watched? Thanks! 

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Updated 

1 year ago

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Official Solution

XfinityArmand

Official Employee

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2.1K Messages

1 year ago

That is correct @user_cc134b.  Whenever you are logged into the app and access DVR'd content, even in process of recording, it will show as watched.  Was there anything else that we could help with today?

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XfinityArmand

Official Employee

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2.1K Messages

1 year ago

Hi there @user_cc134b!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can.  No worries!  You have reached out to the right team, and we are going to get things ironed out for you.  Can you tell us if this is a game that was recorded to your DVR and if you were attempting to watch via the Xfinity Stream app or in home?

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user_cc134b

Visitor

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4 Messages

Yes it was recorded to our tv dvr (I just spoke into remote and said “recordings” and I actually watched it live via the app on my iPhone while it was being recorded on the dvr on my tv.

1 year ago

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XfinityArmand

Official Employee

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2.1K Messages

That is correct @user_cc134b.  Whenever you are logged into the app and access DVR'd content, even in process of recording, it will show as watched.  Was there anything else that we could help with today?

This reply has been converted into a comment
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_cc134b

Visitor

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4 Messages

No and thank you again!

1 year ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

1 year ago

That is most likely why you are showing as watched @user_cc134b.  Are you able to access the recording now without any issue?

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user_cc134b

Visitor

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4 Messages

Okay so because I watched it on my iPhone as it was being recorded it will show recorded on my tv DVR then correct? Thanks for the assistance!

1 year ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

We are always happy to help in any way that we can @user_cc134b!  Please feel free to reach out to us here on our Community Forum with any questions or concerns you may have with your service as well as your account billing.  We are always here to help.  Have a great rest of your day, and it was a pleasure assisting you.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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