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Problems with Xfinity support
I had the worst experience with Xfinity support today. I was on the phone with technical support for about an hour and he appeared to be clueless and was no help at all. And trying to even get to a real person is almost impossible. I have been an Xfinity platinum customer for years and I think it if
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Customer Service
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Xfinity Target Scam
Got a call showing it was from Xfinity. It wasn’t so don’t answer. They offered a 50% discount on my Xfinity service with faster speeds saying this was a promotion with Target. They wanted payment with a Target prepaid card. Don’t do this as it is a scam. Change your password immediately as they hav
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Customer Service
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
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Customer Service
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Promotional credits
My apartment complex is now providing a mandatory bulk internet through Xfinity. They said that any current Xfinity customers will automatically have their accounts transitioned. My concern is that I have 3 promotional credits I get monthly on my internet account from when I switched to Xfinity mobi
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Billing
@XfinityYvonne , I have had the same problem discussed here for months, and also, receive prompts for 2 step verification all the time. I believe it is a problem at Comcast and all I see on your help is for the customer to clear cache, reset passw
have to sign in twice?
For a little over a month now I have to enter my password twice to sign in. I called and they said to clear cache/ restart/ all that good stuff. I already have and it still the same. Anyone else have this happening? So weird
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@user_ify6od I appreciate the confirmation of the transfer and using the same Xfinity ID on both accounts. If possible have you reviewed this document to see if the address can be linked for you to be able to switch between the 2: Link, unlink, and s
Can’t find old bill to pay
I recently moved and my account was closed and replaced with a new account. Now I can’t pay my final bill at my old address. I received an email to pay it but the links bring me to my new account showing a $0 balance with no way to access my old account.
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I have tried to remove and re-add the email accounts from Outlook. The other thing I did try is to use my cell phone as a personal hot spot for my home PC and use the internet from my phone's cellular network. I was able to successfully check email.
Imap server unreachable
Over the last several days I've had only intermittent access to my email via my iPhone thru apple mail. I keep getting the imap server is unreachable. I've deleted and readded the account. I have double checked the imap settings and my password is correct. I don't have the same issue on my Mac or iP
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Xfinity App & internet problems
Techician determined XB7 was faulty and installed XB8 modem. I had to reconfigure with new wifi names/passwords. Since that time, my internet consistently goes out at 9pm and does not comeback despite repeated reboots, which means I have no security services as well. The next morning I reboot and it
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Customer Service
@XfinityDilary While I have another, old email account - it has not been used to sign up for Peacock. As stated, I waited for my paid Peacock subscription to lapse, then I attempted to link that Peacock account to my Xfinity via the Xfinity activa
Peacock Premium Activation
I've been trying to activate my Peacock Premium that came with my Xfinity for about 2 weeks after letting my prior paid subscription expire. I go through the steps (have been told the same steps by multiple reps via chat support or AI support). After clicking activate Im sent to the Peacock page whe
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Also, shortly after, I received an e-mail from Xfinity with the subject line "Your Xfinity ID is now linked to another Xfinity Account". So it looks like I have two accounts now, and I would have to deactivate the old one and activate the new one? or
existing customer, new order
I saw this deal being advertised on slickdeals for 200Mbps at $25/month for two years, so I signed up for it; I entered my address, signed in as an existing customer, confirmed my DOB and SSN, signed up for autopay and finally submitted my order. Could you let me know the status of that order? Thank
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@XfinityArmand No errors the audio sync just goes out on a continuous basis. It’s not the Roku app because streaming other apps on the Roku work fine. This has been going on for months. xFinity really needs to find a fix or credit our accounts for a
Xfinity Stream on Roku Audio Video Sync Issue
Having an issue with your Xfinity Stream on Roku app. After some short period of time I see a brief video/audio freeze and after recovering and resuming, the audio and video are substantially out of sync. Returning to the Xfinity Stream home page and re-selecting the channel restores normal sync for
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@XfinityBenny hi this is [Edit: PII] I only have Internet I have my own modem I have my Wi-Fi extenders and my Internet should be almost $200 a month just for Internet I don’t get anything else I pay for Netflix Apple TV and Paramount+ so I don’t k
I'VE HAD ENOUGH - Price Gouging By Xfinity/Comcast
Every friend/stranger/literally everyone that I've ever told how much I am paying for Xfinity/Comcast has told me I am absolutely crazy for paying $318 for Cable TV, Land Line and 1200 gb Wi-Fi and I totally agree. Recently they upped the cost again and I'm just fed up. I've since talked to so many
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Worst Company in this 3rd World Country we call America
Seriously, your automated system is [Edited: "Language"]. My accounts shows duplicate devices, my internet account shows 3 addresses and one is the exact same. Nothing in the account saves such as changing the device names. You are the only service I can get in my town, internet completely stops due
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Network
Hello user_tcwnk6! Thanks for reaching out to us here for help with moving your comcast.net email address over to yahoo. The transition is pretty simple, I have moved over 2 of my accounts so far. You should receive an email invite to move your addre
New/Upcoming Switch to Yahoo email
With the switch to Yahoo Mail per https://www.xfinity.com/support/articles/yahoo-email-migration-overview Does anyone know what will be the new IMAP and SMTP server settings? Needed for third party email clients. I also gather that Xfinity web mail will no longer be available after the switch. Thus,
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Secondary account email fails to load.
I was getting ton of spam on one my secondary account at time 50 or even 100+ junk emails. So I deleted it it and created another secondary email account as I have done in the past. However... the email simply fails to load. Clicking on checking email takes me to some "Welcome to Xfinity Connect" ac
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This is happening to me too and it's infuriating. I just want the cheaper upgrade via different bundling. Absolute nightmare of a service, this is. If anyone is reading this wondering if they should link their accounts for the 'free' app with ads, do
Unlink Peacock
I’ve been trying to unlink my free peacock premium subscription, but it keeps giving me an error. I want to deactivate this subscription because I want to get Peacock through a different service. But when I try to do that, it cannot activate because Peacock is tied to Xfinity. I contacted Peacock an
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@jcklhill, thank you for the details. Also, for our residential Xfinity internet customers, the maximum size of an email cannot exceed 25 MB; this includes attachments, headers, text, formatting, etc. We do offer business email accounts through Comca
Blocked from sending messages
I know there is a limit on the number of recipients I can email in a day but I'm coming no where near that. I am the volunteer secretary for a small, local club with a80 members. When I send notices I send them in three batches (to stay under the 100 per message limit) but I do bcc everyone. Is that
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@user_mnb290 my prepaid card signup bonus was supposed to be emailed to me per the Incentive Status page of the website. I've checked my email accounts and spam folder, nothing. /spent 90 minutes on the phone with support, nothing.
my prepaid card signup bonus was supposed to be emailed to me per the website. I've checked my email accounts and spam folder, nothing
my prepaid card signup bonus was supposed to be emailed to me per the Incentive Status page of the website. I've checked my email accounts and spam folder, nothing. /spent 90 minutes on the phone with support, nothing. Didn't even know what I was talking about. NONE of the automated telephone trees
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@user_c8bee1 what ended up being the problem for me was that the Service account for my home address was not linked to my Xfinity ID. My Xfinity ID essentially did not have any service accounts so it would error after logging in. I reached out to cus
A Communication Error has Occurred.....
Whenever I try to access any information in my account I receive the error message "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." This has been going on for a couple weeks now. I saw a few other posts on
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I am having the same issue as of June 11, 2024. I tried all the login options (autopopulate, manual entry). My third-party is checked. I updated passwords today, and none of my Xfinity accounts will login via Outlook. I have been using them in Outloo
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Adding Comcast email to Outlook
On Feb 2, 2024, my comcast email stopped updating in Outlook 365. After researching and trying a number of suggested fixes, I finally took some advice and deleted the comcast email from Outlook, intending to reinstall it. I tried verifying that I could log in to my comcast email through a web browse
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