Unlink Peacock

I’ve been trying to unlink my free peacock premium subscription, but it keeps giving me an error. I want to deactivate this subscription because I want to get Peacock through a different service. But when I try to do that, it cannot activate because Peacock is tied to Xfinity. I contacted Peacock and they said Xfinity needs to unlink it from my account.

Can you please unlink it from my account, every time I have tried it says error (picture attached)

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XfinityDilary

Official Employee

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2.8K Messages

20 days ago

Thanks for posting on our Community Forums for assistance, NickMcJ. Unfortunately, since this is a free subscription with your current plan, there's no way for us to unlink it. To remove the subscription, we'd have to change your rate to a promotion that does not include it. Or you can use a different email address to sign up. Just keep in mind that a new account means the History/watch list on your old account will be gone. Have you tried using a different email address to sign up?

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user_g7pxkf

Visitor

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2 Messages

That does not make sense though. Why is there an option to unlink it, but then you say that you need to change our rate to be able to unlink it? Creating a new account does not make sense because you should just be able to unlink it if you would rather pay directly.

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19 days ago

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XfinityShawn

Official Employee

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2K Messages

user_g7pxkf I understand, but that's the only way to do it as we can't unlink it. Since it's free, it will just roll off once it expires anyway.

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