Visitor
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2 Messages
Xfinity App & internet problems
Techician determined XB7 was faulty and installed XB8 modem. I had to reconfigure with new wifi names/passwords. Since that time, my internet consistently goes out at 9pm and does not comeback despite repeated reboots, which means I have no security services as well. The next morning I reboot and it restarts. Also the Xfinity App only shows Overview and Accounts tab. This is now day 5 and I have expended at least 8 hrs online chatting with agents or talking online. Tired of paying for services I cannot access.</span;>
XfinityPaula
Official Employee
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1.4K Messages
2 days ago
Hello user_b4ztwr. Thank you for reaching out on our Xfinity Forums for help with this ongoing connection and service issue. I'm terribly sorry that the recent visit with the technician has not seemed to help the matter at all. I know how horribly frustrating it can be to find help and support when a service is having issues, and I'm so happy that you found out team here! We are able to work with local teams and technicians as needed to ensure our services are being delivered without the interruptions you are seeing. This is an issue I want to have corrected for us asap especially with your security being impacted as well. Since a technician has already been out and the reboots are not helping we will probably need to set up another appointment.
Please send us a direct message with your name and service address. We will help dig into the trouble and get the right team out to fix the issues.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
*Moved post to customer service area for support
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