1 Message
Problems with Xfinity support
I had the worst experience with Xfinity support today. I was on the phone with technical support for about an hour and he appeared to be clueless and was no help at all. And trying to even get to a real person is almost impossible. I have been an Xfinity platinum customer for years and I think it if finally time I get a new provider. I am so fed up with the Lack Of support.
I can no longer access one of my email accounts and as evident by my lack of support this will not get resolved. So frustrating. I expect more from Xfinity.
EG
Expert
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118.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCJodie
Problem Solver
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1.3K Messages
2 years ago
@z9jcmoor Hello, I understand that feedback about what you went through. I would really like to see how we can help! Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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