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Thursday, December 25th, 2025 1:39 AM

Peacock Premium Activation

I've been trying to activate my Peacock Premium that came with my Xfinity for about 2 weeks after letting my prior paid subscription expire. I go through the steps (have been told the same steps by multiple reps via chat support or AI support). After clicking activate Im sent to the Peacock page where I put in my email (same as my xfinity and my prior paid Peacock account). Since Peacock recognizes the email it asks me to login. When I sign in, I get an error message that it couldn't activate. Specifically it says my Xfinity Account is linked to another Peacock account. I also attempt working via Peacock customer support and they directed me back to Xfinity.

Only work around I've seen online is to sign up with another email - I'd like to avoid that to keep my prior viewing data and not have to use a backup email account or family member email.

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Official Employee

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2.9K Messages

3 days ago

 

Thanks for posting on our community forums, user_w67wxz. I'm sorry to hear about the Peacock subscription not working. I know how frustrating this can be, and I'd like to help. Do you happen to have any other emails you might have used to subscribe? The Peacock email and password may not be the same as your Xfinity credentials. 

 

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