Can’t find old bill to pay

Hi, yes the service was transferred from one address to another. I brought the old equipment from the old address to the new one. No, my xfinity ID is the same. 

@user_ify6od I appreciate the confirmation of the transfer and using the same Xfinity ID on both accounts. If possible have you reviewed this document to see if the address can be linked for you to be able to switch between the 2: Link, unlink, and switch between multiple Xfinity accounts - Xfinity Support

Yes, I tried that. My old account is linked but it says it is inactive so I am unable to click on it.

@user_ify6od thank you for answering all the questions, that is helpful and want to take a closer look at the accounts to see what is going on with the final bill amount at the old location and help ensure you're able to get that paid if needed. Since I'll need to gather some information we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

@user_ify6od thank you for sending the direct message, I was able to locate that and will follow up with you there to continue.