Visitor
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4 Messages
Worst Company in this 3rd World Country we call America
Seriously, your automated system is [Edited: "Language"]. My accounts shows duplicate devices, my internet account shows 3 addresses and one is the exact same.
Nothing in the account saves such as changing the device names.
You are the only service I can get in my town, internet completely stops due to errors.
Can't even port my number away from your service without issues. Telling me to go to a store to verify who I am...go [Edited: "Language"] yourself. Like I want to go stand in line for 2 hours in a vastly understaffed store where they mostly just [Edited: "Inflammatory"].
[Edited: "Inflammatory"]
XfinityAmira
Official Employee
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3.9K Messages
9 days ago
Hello tyr3ll7941, thanks for taking the time to reach out on our Forums. We appreciate you choosing Xfinity as your service provider, so it's upsetting to hear about the problems you've run into trying to get support with your service issues. This is not the kind of experience we want for our customers and I apologize for the complications you've encountered.
Please know my team is here to support you and would love to help with the duplicate devices, multiple addresses appearing on your account, device names not saving, and any other service concerns.
To best assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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