There seems to be an intermittent pixel and sound issue on my tv and appears to only be on the USA channel. I have already tried checking all HDMI plugs and all connections, reset DVR box, reset and unplugged Xfi box and did a complete system reset. Still the same issue. Any suggestions?

My current plan I am paying for is "Download speeds: up to 200 Mbps / Upload speeds: up to 5 Mbps" but when I search for the same plan it states the plan should be up to 10 Mbps. I want the 10 Mbps on my plan without having to upgrade to a higher download plan, as the 400 Mbps only advertises upload

Hello, We recently switched from equipment we owned to a newer xfinity gateway. I keep receiving texts to return the old equipment but it was ours and I have nothing to return. How do I get these messages to stop?? Please help.

If the TV is turned off or the HDMI cable is unplugged, the picture does not return when turning the TV back on or replugging the HDMI cable. The cable box must be reset to fix the issue. This started a few days ago with no changes to the setup. Is this a know issue that may have occurred with a sof

I was told I could get service -- hence why I have an account. I've been waiting approximately 1 month. I live on a Boulevard -- however the new construction side of the boulevard has been named Parkway instead. This is probably why there is confusion. I need help with this as soon as possible. I ha

I have a fairly large utility cover in my front yard that is not correctly attached to its base. I have contacted my city and they say it belongs to Comcast. How do I contact someone from Comcast locally to have this cover reinstalled correctly? Picture attached.

I purchased a backup battery through Xfinity for power outages so I could make and receive calls. My electricity was out yesterday but the phone did not work. Called for assistance but the customer representative couldn't help me because the power was back on and he said the battery was charged. I h

Hello Xfinity Community, I am reaching out to share an experience that left me bewildered. A while back, when I upgraded my internet speed, I was offered the Xfinity Flex 4K Box for free. This offer was explicitly stated on the official Xfinity page​1​, among other places on the website​2​​3​​4​​5​.

I get the menu of inputs but pressing input doesn’t select different inputs , the menu disappears. I have tried scrolling up & down to select other sources. The arrows and ok buttons don’t work either. How do I change inputs?

Another reward complication is vexing me, as happened in 2022 and 2021. I qualified for the free Apple Watch SE back in late-August. On September 5th, I got an email that there are no SEs in stock, but I can use the $299.99 towards the purchase of another Apple Watch. Let me state here that the purc

Hi there. Can you please activate direct messaging for me please? Thank you

Having issues downloading or updating my apps on XFINITY Internet services. I ran through different troubleshooting steps, and checking different internet wifi services and it's isolated to my xfinity internet services. Had different android phones to test with and still have the same issue.

I tried signing up for service and due to a website error, I ended up with two different account IDs. I contacted customer service to tell them I need one canceled and was assured that the "extra" account would be invalid. However, dig safe (811) was scheduled twice, I had two appointments scheduled

Internet is barely usable with intermittent packet loss. https://i.imgur.com/Sv2gARk.png

Do the XG1v4 cable boxes come with a proper 4K, 60 FPS HDMI cable? I'm asking because I couldn't find an answer here on the forum, and I'm interested in replacing the two X1 boxes here at home since they don't support 4K and are connected to 4K televisions.

I've spent countless hours troubleshooting our Xfinity Internet, including multiple customer calls and a technician visit. We have the 1000Mbps service with unlimited data. Here are the symptoms: When it's good, it's perfect. When it's not good, randomly for several hours at a time:League of Legends

So for the past year I have been bouncing between 98-99% on the 10 GIG limit on emails. I have been using this for 25+ years and have lots of email in lots of folders, and I would like to keep them as is. Can I buy more storage above the 10 GIG limit ? Seems reasonable and another income stream for

I’ve been fighting connection issues with my PS5 since I signed up with xfinity. I have an XB6 xFi gateway. I’m able to connect to the WiFi, but initially I had trouble connecting to the internet. After setting the DNS to google’s (8.8.8.8 and 8.8.4.4) and assigning it a static IP, I seem to be able

For some reason, I cannot find this activation app to download on my desktop pc to activate my new X-Fi gateway. As a senior and disabled person who is on a fixed budget and a fixed income, it is impossible for me to buy a smart phone or make the monthly payments to use it. To complicate matters, I

I have ARRIS TG862G from Comcast. This one has both connections: RJ11 for phone and RJ45 for internet. My question is that does anybody sell replacement that handle both RJ11 and RJ45? I don't really need wifi feature although most of these routers today has it (I have separate router). I'd like to