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user_46wf7v
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Sunday, May 19th, 2024 6:21 PM

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2 accounts created and can't delete one

I tried signing up for service and due to a website error, I ended up with two different account IDs. I contacted customer service to tell them I need one canceled and was assured that the "extra" account would be invalid. However, dig safe (811) was scheduled twice, I had two appointments scheduled for install, and now I feel like I'm going to be billed twice, but no one I've spoken to seem to think it's going to be an issue. Everything has been duplicated and these are red flags to me. My service starts next week and I am incredibly worried. Why can't they just remove the other account that isn't needed? 

Question

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Updated 

7 months ago

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XfinityDemitrius

Official Employee

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1.4K Messages

7 months ago

Thanks for taking the time to reach out @user_46wf7v. I am glad to have been able to confirm that all work was performed already for the duplicate account and was successfully cancelled. If you need further assistance, please do not hesitate to call 1-800-XFINITY or make a new post. Have a great rest of your evening. 

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XfinityEva

Official Employee

 • 

1.4K Messages

7 months ago

 

user_46wf7v Hi! Thank you for choosing us for your services. We can certainly take a look here and make sure that only one of the accounts is active and straighten out the double contact information. Please send us a direct message with your full name and service address.
 
To send a direct message: 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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