elsant01's profile

Contributor

 • 

66 Messages

Friday, March 10th, 2023 7:33 PM

Do XG1v4 boxes come with the right HDMI cable?

​Do the XG1v4 cable boxes come with a proper 4K, 60 FPS HDMI cable? I'm asking because I couldn't find an answer here on the forum, and I'm interested in replacing the two X1 boxes here at home since they don't support 4K and are connected to 4K televisions.​

Accepted Solution

Tek

Problem Solver

 • 

701 Messages

9 days ago

Yes, unfortunately I have had 3 swapped in and out. They do come with the correct cable when you order them via mail from customer service here.

elsant01

Contributor

 • 

66 Messages

@Tek​ Thank you for your response.

XfinityAaron

Official Employee

 • 

951 Messages

11 days ago

Hello @elsant01. I am truly sorry, I do not have any documents that tell me what HDMI cable comes with our 4K DVR. Here is a great Xfinity link, https://www.xfinity.com/support/articles/uhd-4k-faqs that goes over more about our 4K and what we have to offer. Please let me know if you have any questions. 

BIslander

Contributor

 • 

78 Messages

11 days ago

Not positive, but I seem to recall getting an HDMI.org certified Premium cable with my most recent 4K DVR.

elsant01

Contributor

 • 

66 Messages

@BIslander​ Okay, thank you.

 

forum icon

New to the Community?

Start Here