Been waiting for Service.... new construction

I was told I could get service -- hence why I have an account.  I've been waiting approximately 1 month.

I live on a Boulevard -- however the new construction side of the boulevard has been named Parkway instead.   This is probably why there is confusion.  I need help with this as soon as possible.

I have a ticket [edited ticket number for privacy]  I was given by a support rep, please help