Visitor
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10 Messages
Been waiting for Service.... new construction
I was told I could get service -- hence why I have an account. I've been waiting approximately 1 month.
I live on a Boulevard -- however the new construction side of the boulevard has been named Parkway instead. This is probably why there is confusion. I need help with this as soon as possible.
I have a ticket [edited ticket number for privacy] I was given by a support rep, please help
Accepted Solution
mopow496
Visitor
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2 Messages
2 years ago
Three service tickets, numerous calls, being told last week that survey was complete, project approved and just waiting for funding, but today Xfinity officially blew me off.
The 8 completed homes and 4 under construction, do not rate spending the money to bury the line. We will have to wait till the 20-30 proposed homes are under construction to get service.
The homes directly across the street, and the entire neighborhood down the street are already connected.
AT&T, Verizon and Spectrum state they do not service our area, it is a Comcast area, so we are screwed.
Thanks a bunch!!!
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Accepted Solution
user_ab0aa6
Visitor
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10 Messages
2 years ago
Three tickets, numerous phone calls and messages later, Xfinity officially blew me off today. Even though I was told last week that the survey was completed and approved, just waiting for funding, today I was told the 8 completed homes on my street and the 4 under construction do not rate the work to lay the cable. The 12 homes across the street, along with the entire neighborhood down the street are already hooked up. We will have to wait until the next couple of streets are ready to be built!
Cannot get Spectrum, AT&T or any other internet provider because our area is serviced by Comcast.
Thanks for NOTHING!
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EG
Expert
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105.7K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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1.2K Messages
2 years ago
@user_ab0aa6 Good morning! Thank you for reaching out to our Community Forums Team for assistance. I would be honored to take a look into your ticket, and provide you with any updates we have received from our local team. To get started, can you please DM your name and full service address?
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_ab0aa6
Visitor
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10 Messages
2 years ago
I was contacted by an Xfinity Rep yesterday, and was told that it would be 8 to 9 months before they would run lines to my house. Stated the builder did not contact Xfinity during construction. According to the City of Winder Rep today, the orange conduit IS already in place. Why will it take 9months to run the line from the front of my house to the cables on the outside of my house?
Last week, I was told the survey was completed, the project was approved, and was waiting for funding.
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user_ab0aa6
Visitor
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10 Messages
2 years ago
Imagine my surprise!! Just received my fifth automated call stating Xfinity does not service my area, however, several weeks ago, after the survey, my project and funding were approved. Cannot get a straight answer from anyone. On Friday, after the 4th blow off call, I was told by Matt in Customer service, that I was guaranteed a phone call from a HUMAN within 24 hours. Of course, that did not happen. All of the homes directly across the street have Xfinity already. Those pedestals are less than 300 feet from my front door. The City of Winder states the orange conduit was laid with the other utilities, and the cable access is less than 25 feet from my front door. My neighbors are receiving the same runaround.
I am unable to get service from AT&T, Spectrum, Cox, etc, because my neighborhood is designated Comcast/Xfinity. All of the other homes in this neighborhood already have Xfinity.
What a Crock! Apparently the $1200 to $3600 that we in this 55+ community, on my side of the street, would be paying per month is not enough!
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riceadrian04
Visitor
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1 Message
2 years ago
I have been waiting on construction for over a month now as well. I was told the survey was done. I kept getting the run around for several weeks at first. Between the customer service on the phone and the local xfinity office, I kept getting different answers and nobody knows what the heck they are talking about. I am in a new home along with several new tenants, and we are all waiting for something to happen. The rest of the subdivision seems to get to go on with there lives and we are struggling to come up with ways to get high speed data since xfinity is the only real player in our neighborhood. Can someone actually provide a real timeframe on completion and stop spinning people in circles.
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