@BigC2005 In addition to what @BruceW posted, if you send a DM/PM without request it most likely will be ignored by the OE's, so it's better to create a post with your problem and wait for someone to reply to you. Also note that this is a Community forum so anyone might be able to help you with your issue.
Please post your problem in the appropriate forum and leave out any personal identifying information.
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I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Accepted Solution
BruceW
Gold Problem Solver
•
23.3K Messages
3 m ago
The Direct Messaging icon doesn't appear until you have made your first post. You should be able to see it now.
Using "Direct Messaging" before you have been asked to do so is considered a violation of the Forum AUP. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.
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