Help needed from live human

Hello,

We recently switched from equipment we owned to a newer xfinity gateway. I keep receiving texts to return the old equipment but it was ours and I have nothing to return. How do I get these messages to stop??

Please help.

Responses

Accepted Solution

XfinityEmilyB

Official Employee

•

2.1K Messages

9 days ago

user_aqrdwx Welcome to our community forum! Thank you for reaching out so we can make sure the equipment you own is successfully removed from your account so you stop getting those reminders in error.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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Customer Service

user_aqrdwx

Help needed from live human

XfinityEmilyB

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