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I can watch recorded stuff thru the Xfinity app but live tv still will not work. I emailed Xfinity thru Twitter/X last night , the response was like talking to Charlie Browns teacher. It going back in circles. Totally useless.
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
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@user_3a8c63 As a customer myself I always like to make sure I only pay for the services I love & need. Depending on the plan you have you may not have the option to make changes to your plan via the awesome xfinity website https://comca.st/3w
Why can't I change my plan online?
I need to change my plan but can't see any options online. I get an error message. Is it purposefully designed this way to force me to speak to a sales rep who will give me the runaround?
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My services are back to normal by Saturday night, but then my X1 4K DVR wouldn't turn on this morning. After reboots, I managed to send a refresh system thru my phone app and it came back. I'm seeing multiple reports of similar issues on this forum a
Subscription Required ??
I can’t access multiple channels on TVs or any device. Getting a Subscription Required. I subscribe to most everything and I’m up to date on billing. What up?? Update - went to Twitter and seeing people with the same issue.
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@XfinityDannyB most certainly have. I even chatted with Xfinity Support on twitter. And let me tell you, they treated me like I’m a five year old. I ask that you please listen to what I have said. This is not an issue here I’m my home. Many others h
Smart Resume not working correctly (Take Two)
As requested, I am making a new post. This issue started for us on March 9th. Smart Resume is misbehaving. I record a program to watch later. I start watching recorded program. When the first segment ends, I fast forward. Smart Resume stops at the start of the second segment. But instead of the prog
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Closed
stream audio on computer
My recordings will not play audio at all, but live TV will. My speakers work fine and it wont play through my AirPods. Youtube, Netflix, twitter, hulu all play audio fine but xfinity does not.
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Xfinity Stream App
8 months later and [Edited: "Inflammatory"], I am still in the same boat. I have paid for starz and cant watch it. I get: Your Parental Controlsettings do not allow you to view this content...... I just spent the past 5 hours on text, chat, and on th
Turn off Parental Controls
I've never enabled parental controls, yet when accessing streaming sites I receive the message: Whoa! This content may be inappropriate for children. I've tried going through the Xfinity website and app but find no setting for parental control. Please help!
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Hello @user_483642, thanks for reaching out to share your experience and express your concerns. I completely understand not wanting to provide this type of information over a digital platform. Some of our departments can ask for this information, whi
Xfinity Chat asking for social security number---fraud
This isn't really a question but it's something strange and fraudulent that I noticed. My Xfinity Chat (did not introduce himself) asked me for my social security date in order to get a promotional deal. It was very strange and sketchy!
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Hey there @user_36x22k Yep you can reach us on both Facebook and X(Formerly Twitter) by searching the handle @XfinitySupport. For X, please follow before sending DMs. To reach us via phone, 1-800-COMCAST(266-2278) or 1-800-XFINITY (934-
Is there a [Edited] telephone number to call for help?
I am trying to get a recurring issue resolved (channels missing with errors and severe pixelization) even after two system refreshes. CANNOT find a way to TALK to someone instead of a bot.
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Hello @user_3z5ged, thanks for reaching out to share your experience. We are glad to hear that you were able to get your charges reversed, but this is never the impression we wish to leave for our customers. If anything else comes up in the future, w
On Demand Charge I Did Not Purchase
The evening of May 31st, I was interested in watching the second Fast and Furious movie. I looked it up on my TV and found that one movie costed around $8. The entirety of the 9 movies together in a package costed a whopping $81.99. I decided against purchasing this package and even just one movie a
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Hello user_lvg69r thank you so much for taking the time to visit us on our Residential Community forums and share some of your experience. There are multiple ways to reach us and receive fast and efficient 1-1 support. @XfinitySupport on Face
Poor customer service
No resolutions to problems. They outsource their customer service and try to rely on AI ONLY.
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I'm really sorry to hear about the issues porting the number over, @user_sram! Our team here on social media (Facebook, Twitter, Reddit, and our Forum) cannot work with Xfinity Mobile accounts, as we do not have the training, or access
Porting From OOMA to Xfinity Mobile
I am trying to port number from OOMA to Xfinity from Nov 2nd, tried calling xfinity and also Ooma. Learned few things about the process how it works. Xfinity to Syniverse to Ooma Also from another thread posted last year, need to indicate 5 items 1. OOMA has a third party carrier, its name is - Onvo
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@thatsnotjack I've tried reaching out to Spotify. They're useless. They don't read the messages, just respond with generic help and then try to send you to their support page, which does not work because of the issue. They're not really staffed, jus
Xfinity internet blocking Spotify
Xfinity internet is blocking access to Spotify.com and the Spotify App on my smart TV. I've tried all the normal stuff (resetting modem/router, plugging the devices directly into the modem bypassing the router) I've uninstalled the app on my TV, nothing works. If I open Spotify.com on my phone conne
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I contacted Comcast Cares via Twitter. They said they are aware of the issue and are working on it. No further details. Absolutely shocking from this company known for its excellent customer service....In case you missed it, that comment was dripping
Xfinity tv app saying subscription required
Hello, I am an Xfinity cable customer and I am having a problem with the Xfinity streaming app (and web site) saying that a "subscription is required" to watch some shows. These shows should be part of my line up and available in or out of home. This just started happening.
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@user_2cgvpg You can reach live chat agent Via the Xfinity app,or facebook or twitter/X https://www.xfinity.com/support/contact-us. If you post what your concern is, a agent or the public may be able to assist and if further assitance is needed th
how to speak with actual person
I need to chat with an actual person. I have been getting the run around for over 30 minutes. I called and was on hold for 15 minutes. Can I please just chat with someone real? This shouldn't be this hard !!
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Accepted Solution
@ user_16f101 Our team here on social media (Facebook, Twitter, Reddit, and our Forum) cannot work with Xfinity Mobile accounts, as we do not have access to any of the systems or tools that team uses, as a matter of security so in this instan
Xfinity [Edited]
January 2023 we changed our Comcast home service. St that time, the company (comcast) offer us and relayed to us that we qualified for 2 free iPhone 12's. When the billing started in February 2023, I saw that we were being charged $33 a month each per phone. Contacted customer service and received b
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user_yyp8si, I hear you loud, and clear! Speaking on behalf of yourself, others, and myself included - I appreciate you. I also understand your frustrations, as I am not only an employee, but a customer with services just like you. I will say that we
Why is your customer service so poor?
Xfinity customer service, please check all that apply: Our backend systems are so bad that we can't figure out how to make our customer service better. We find it entertaining to pass customers around to multiple agents on a chat. We find it entertaining to have it take an agent 30 minutes to set up
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Hi @Tj2345 and all, I'm truly sorry to hear about these issues with the Xfinity Mobile trade-ins! Our team here on social media (Facebook, Twitter, Reddit, and our Forum) cannot work with Xfinity Mobile accounts, as we do not have the training, or
trade in device ISSUE!
so I have a trade-in device to get a credit for 650$ I sent it on their provided prepaid label, and delivered on Feb 20 2023, because they received it before March 4 2023, but then until now no update regarding my trade in device status still on not receive, and I keep contacting them like every 2 w
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@DontCallMeShirl Thank you for reaching out to us about your Xfinity Mobile devices. We appreciate your feedback and want to make sure we are able to properly help you. To get help with your Xfinity Mobile account would you please reach out to us by
Unable to disable automatic connection to Xfinity Wi-Fi hotspots on Xfinity Mobile devices
Ever since the release of Android 10, the option to disable automatically connecting to Xfinity Mobile hotspots is gone. The following kb article is no longer valid on the latest versions of android: https://www.xfinity.com/mobile/support/article/stop-phone-autoconnecting-wifi-hotspots This is a maj
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@LGLDSR Hilarious. Guess they didn't read the press release. @LGLDSR wrote: @LGLDSR wrote: Here's a good one from ComcastCares Support on Twitter. I asked where the Antenna's we
Re: New XB7 Gateway
I have the XB-7, Blast, etc. Wired I'm pulling ~300Mbps. WiFi from 20' away about 70Mbps. Comcast / Xfinity, just retired after 40 years as a Network Administrator with years at four Fortune-500 Corporations so I know a *bit* about networking. Any input greatly appreciated but please spare me the ba
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user_9zi1oe Hi there! you can learn all the ways we alow our cusmtomers tto contact us by going to our Xfinity forum knowledge base. However, I have posted the information here for quicker reference. The Xfinity Forums are a peer-t
XfinityAirelle
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800 number for comcast
? 800 number for customer service.
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