Xfinity tv app saying subscription required

Question

Hello, I am an Xfinity cable customer and I am having a problem with the Xfinity streaming app (and web site) saying that a 'subscription is required' to watch some shows.   These shows should be part of my line up and available in or out of home. This just started happening.

xBlazingSaddles · Answer

Same issue here. Any response from Comcast yet?

FrY10cK · Answer

Same here. Googling has not yielded any info except this thread.

xBlazingSaddles · Answer

I contacted Comcast Cares via Twitter. They said they are aware of the issue and are working on it. No further details. Absolutely shocking from this company known for its excellent customer service....

In case you missed it, that comment was dripping with sarcasm.

JCooker · Answer

Same issue.  Can only access basic channels on Stream app.  Already considering 'cutting the cord', this may be the final straw.

xBlazingSaddles · Answer

My issue now extends to my home TVs as well. Can get the basic channels. I can type in the number directly to go to the other channels like ESPN and TBS but if I try viewing them on the guide I’m told I need a subscription and nothing will record on those channels.

xBlazingSaddles · Answer

After a 30 minute phone convo with tech support I was assured both issues would be fixed within 1 hour. Exactly one hour later I received a text saying both issues were resolved. In actuality, neither issue was resolved.

I called Comcast back and spoke with an actually helpful agent who fixed both issues after about 50 minutes on the phone. All set now.

FrY10cK · Answer

Apparantenly a fix was found here too: https://forums.xfinity.com/t5/Xfinity-Stream-Website/Can-t-watch-HBO-MAX-on-Xfinity-Stream/m-p/3424325/highlight/true#M88326

Hotdotsails · Answer

This does not solve the problem for me, but thanks.

Hotdotsails · Answer

Nope!  Very disappointed. I don't have an extra hour to spend on the phone with them trying to get help for it. Was hoping they'd jump in here with a resolution or at least a response.

NurseNayNay · Answer

Same here. What gives? I’ll cancel service and just go with internet if this issue isn’t resolved.

FrY10cK · Answer

More channels not working today. Motor Trend always streamed just fine but now it shows, 'This requires a subscription.'

Hotdotsails · Answer

Don't want to jinx it but it might be resolved. I'm getting some channels this morning. Thank you for contacting them, I don't twitter..

Xfinity Stream App

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Xfinity tv app saying subscription required

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