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user_elox3u
1st Topic

1 Message

Tuesday, October 10th, 2023 3:06 AM

Closed

Turn off Parental Controls

I've never enabled parental controls, yet when accessing streaming sites I receive the message: Whoa! This content may be inappropriate for children. I've tried going through the Xfinity website and app but find no setting for parental control. Please help!

Question

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Updated 

8 months ago

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XfinityDilary

Official Employee

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1.7K Messages

1 year ago

Hey, @user_elox3u. Thanks for posting on our Community forums for assistance. Are these the steps you are taking to Turn off Parental Control? 

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user_jbd0jq

2 Messages

8 months later and [Edited: "Inflammatory"], I am still in the same boat. I have paid for starz and cant watch it. I get: Your Parental Controlsettings do not allow you to view this content...... I just spent the past 5 hours on text, chat, and on the phone and nothing it resolved. [Edited: "Language"]. Im taking this to Twitter

(edited)

9 months ago

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XfinityThomasA

Official Employee

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1.5K Messages

@user_jbd0jq - Our Digital Care Team can help get this issue resolved. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address, so we may further assist you with Starz and Parental Control settings?  Thank you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_jbd0jq

2 Messages

9 months ago

doing these steps changes nothing! 

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Atomic80

1 Message

8 months ago

I ran into this same issue when trying to watch a show on NBC. It says that parental controls have blocked this show from me. I've never enabled this...how do I turn it off?

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XfinityEmilyB

Official Employee

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1.6K Messages

@Atomic80 Welcome to our Community Forum and thanks for reaching out so we can help with your parental controls. Are you seeing this message when trying to watch NBC from your cable box, Xfinity Stream app, or our website? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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