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Wednesday, October 18th, 2023 7:43 PM

Closed

Is there a [Edited] telephone number to call for help?

I am trying to get a recurring issue resolved (channels missing with errors and severe pixelization) even after two system refreshes.  CANNOT find a way to TALK to someone instead of a bot.

Official Employee

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1.6K Messages

2 years ago

Thank you for reaching out to our team here @user_whhjsd. I will be more than happy to look into any issue with your channels and picture. Could you send me a direct message with the full name and complete address for your service? The only customer contact number we have is 1-800-Xfinity. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Official Employee

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1.8K Messages

2 years ago

@user_whhjsd Thank you so much for your time it was a pleasure working with you in private. Please don't hesitate to reach back out if you ever have any further questions or concerns, we'll always be here for you!-Richard

1 Message

1 year ago

I just called 18005263268 and got an agent immediately if it's the wind department they can most likely just redirect your call for you everyone is saying the other number is hard to get an agent on.

Expert

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31.4K Messages

@user_fzv8g7​ 

I just called 18005263268 and got an agent immediately if it's the wind department they can most likely just redirect your call for you everyone is saying the other number is hard to get an agent on.

That is not a correct number for Xfinity Customer Service - it is a number for the Visa Rewards Card center.

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