1 Message

Saturday, December 21st, 2024

Closed

Poor customer service

No resolutions to problems. They outsource their customer service and try to rely on AI ONLY. 

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Selected Oldest First

Official Employee

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2K Messages

9 months ago

Hello user_lvg69r thank you so much for taking the time to visit us on our Residential Community forums and share some of your experience. There are multiple ways to reach us and receive fast and efficient 1-1 support. 

 

@XfinitySupport on Facebook and X(Formerly Twitter)

 

Our r/Comcastcast_Xfinity SubReddit is a great community as well with amazing technical resources. 

 

1-800-XFINITY(934-6489) is our main calling number, and we have agents available 24/7/365 to help. Yes, our automated system exists and is designed to help answer and resolve common questions without agent interaction. 

 

We are also available here during our operating hours of 9 AM - Midnight EST to help answer any questions in both public and private chat. 

 

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