Visitor
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2 Messages
Porting From OOMA to Xfinity Mobile
I am trying to port number from OOMA to Xfinity from Nov 2nd, tried calling xfinity and also Ooma. Learned few things about the process how it works.
Xfinity to Syniverse to Ooma
Also from another thread posted last year, need to indicate 5 items
1. OOMA has a third party carrier, its name is - Onvoy former Neutral Tandem (SPID 505B). So Number transfer is from Onvoy to Xfinity Mobile. Onvoy SPID is 505B (ServiceProviderID)
2. Name: firstName lastName (Name listed in OOMA account)
3. Address: xxxxxxxxxx customer address (Address listed in OOMA account)
4. Account number: 1+phone number (phone number being ported)
5. PIN: 0000
Unfortunately Ooma is so responsive to the emails, they clearly are indicating that none of requests are reaching Ooma. They asked for the
In fact, they went onto extent and indicated that xfinity may reach out to Syniverse at [Edited: "Personal Information"] or call at [Edited: "Personal Information"] to know the status.
xfinity did indicate that request was created on 11/17 and it is [Edited: Account Information] but it got rejected, most chat agents are eager to get the informtaion and create request, but no one is seeking why it is getting rejected at Syniverse.
I need someone to please have a look at and understand why it is not getting over to Ooma and try resolving the issue.
rgds
Customer of xfinity for last 8 years
CCGina
Official Employee
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800 Messages
2 years ago
I'm really sorry to hear about the issues porting the number over, @user_sram!
Our team here on social media (Facebook, Twitter, Reddit, and our Forum) cannot work with Xfinity Mobile accounts, as we do not have the training, or access to any of the systems or tools that team uses, as a matter of security over social media, so reaching back out to the Xfinity Mobile teams is definitely the best path to get this figured out!
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Thank you for participating in our community!
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user_sram
Visitor
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2 Messages
2 years ago
I am trying out all possible options,
using chat - I am getting this error message - Due to an ongoing third party issue, we’re having trouble offering support on the phone. To get help, please chat here with Xfinity Assistant or visit a retail store
How to get an update - on how long it would take to resolve third party issue - its been more than 35 days.
As informed, Ooma is not receiving any requests from xfinity; they are stuck at synaverse.
Please can anyone look at the issue that synaverse faces and what can be done to resolve it?
I tried calling synaverse - but they do not want to talk to end user and indicated they will discuss with xfinity.
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