how to speak with actual person

I need to chat with an actual person. I have been getting the run around for over 30 minutes. I called and was on hold for 15 minutes. Can I please just chat with someone real? This shouldn't be this hard !!

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user_5w15rf

Contributor

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34 Messages

6 months ago

@user_2cgvpg You can reach live chat agent Via the Xfinity app,or facebook or twitter/X https://www.xfinity.com/support/contact-us.

If you post what your concern is, a agent or the public may be able to assist and if further assitance is needed the Xfinity forums agent will invite you to send a direct message

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user_2cgvpg

Visitor

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7 Messages

This is not a connection to a live chat.

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10 hours ago

0

Again

Expert

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33.3K Messages

@user_2cgvpg

This is not a connection to a live chat.

No, it's not a connection to live chat but if you post about your issue we might be able to help solve it for you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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7 hours ago

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XfinityRay

Official Employee

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3.6K Messages

6 months ago

Hi there, user_2cgvpg! Thank you for taking the time out of your day to reach out. Our team is here and happy to assist you. What account or service concern are you having?

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user_2cgvpg

Visitor

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7 Messages

I just turned on a msnow and it is not going through. It states that I need a subscription. So, I need to upgrade to watch the news?

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10 hours ago

0

Customer Service

user_2cgvpg

how to speak with actual person

user_5w15rf

user_2cgvpg

Again

XfinityRay

user_2cgvpg

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