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XRE-03063 or 62 it varies by the hour
Wireless box
Wireless box gets error code EVERYDAY, multiple times a day. This been going on for months. Had tech here as recently as a week ago. Moved gateway to same room as wireless box. This is unacceptable, especially for what is being paid per month. In the past month, NOT ONE employee has offered me any t
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By the way, my error code is normally XRE-03041
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Troubleshoot
Question
Hey! Thanks for reaching out to us through our Xfinity Community Support forums. I am sorry to hear that you are experiencing issues with the Xfinity Video equipment and services. When you turn on your television, does the set-top box display an erro
The word cast is on my box. How do I remove it?
My large box is displaying the word cast; how do we remove it?
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user_dnuhu4 Thank you for reaching out! I'm sorry to hear you are having trouble with your TV services, and not receiving clear communication for the cause of your concerns. The Xfinity app is a great resource to get updates about service irrupt
My tv service to work
This is day 5 of having no TV service. My internet works fine. I have the X1 box. I can see the on demand menu and even current program description on my screen but I can’t see the program and don’t get any sound. When I try to change the channel I get an xre-00021 error - every time. This is my thi
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Bluetooth on my XI6-A has quit connecting, gave error XRE-22005 for 1-2 days and now gives error XRE-22003. Doesn't stop discovery mode and always discovers all headsets I've tried but pairing fails. I have tried all system refreshes, all box restart
How Do I get Bluetooth through the Arris AX013ANM box
My old cable box 4K had built in Bluetooth but developed an audio/video lag and the new arris box doesn't come with bluetooth. Any suggestions?
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Closed
30121 error code
Why do I keep getting XRE-03121 error code? Even with new equipment?
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Channels and Programming
@Babs7 wrote: I forgot it also shows XRE-03063 This article may help.
Unable to watch CBS HD on TV
This is the second time in less than a month that I am not receiving CBS HD on my TV. I can stream it on my tablet and PC with no problem, just can't get it on my television. Anyone know why this is happening?
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Hello, @user_3b70e6! Thanks for posting on our community forums to let us know about this situation. I'm sorry to hear the Flexbox is not working properly. This is not the experience we would like you to have. And we appreciate your attempts at troub
Flex will load apps but won't play anything I pick.
Just got this Flex box tonight, I have a full/strong internet connection. I've logged into all of my streaming apps, Disney+, Peacock, Prime, etc. I'm able to browse episodes, it even plays the preview clips but when I select an actual episode or movie to play, I get an error message that says try a
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I forgot it also shows XRE-03063
Babs7
commented
4 years ago
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Unable to watch CBS HD on TV
This is the second time in less than a month that I am not receiving CBS HD on my TV. I can stream it on my tablet and PC with no problem, just can't get it on my television. Anyone know why this is happening?
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