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@user_jr0j3h Thanks for reaching out to us we do apologize for any inconvenience you're having with the error code XRE – 0312, That code generally means there's some kind of connection issue with the TV box and or the wiring of the coax cable.
As bad as it gets!!!
Comcast Xfinity is hands-down becoming a terrible cable provider specially when it comes to their technical team. I’ve been a customer for over two decades and I’m beyond frustrated at this point, and it feels like they just don’t [Edited: "Language"] about their customers anymore!! For the past wee
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@user_2isuxr I’m sorry to hear you’ve had issues with your service for over a week. Error Xre 03059 is commonly a temporary signal issue or interference that usually resolves itself within an hour or less. Our apologies for the inconvenie
ERROR Xre 03059
Several channels showing Error code XRE 03059. I called Xfinity and tech support had me unplug modem which was done prior as well. Plugged back in and channels were now coming in. Tech stated that the cause was due to my package was grandfathered in and had to be adjusted. Okay fine. Also said the i
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Perfect! I have the exact same DVR in front of me, so I was able to run a couple parallel tests on my end, to see if there was anything different. My box is in the same release version (126.2.0), XRE Protocol (2.8.0), STB Version (AX014AN_4.6p4s1_PRO
Bluetooth Pairing
I've tried to pair 2 different Bluetooth headphones with my X1 box. The 'discovering' phase of the pairing never stops and does not find any Bluetooth devices. Any magic to getting this to work? Thanks
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Hello, how are you doing @user_p6zqpc? Hopefully overall your day is going well, and you're enjoying your Xfinity service! Is Fox News a channel you know your subscribed to? If yes, we will want to reset your service and use the correct resources to
[Edited] FOX News blockage
Intermittently lose FOX News. Have all other channels on all boxes. [Edited: "Solicitation"]
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@TerriB wrote: @Rustyben wrote: re: 1.59.08 xre and 2.2p3s2 firmware the dvr ghosting of a recorded asset after deletion is still there. Took several days to happen again so didn't know it was still broken. Ye
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Troubleshoot
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Hello user_76ceut and thank you for reaching out via our Xfinity Community Forum. I appreciate the information you provided. You are in the right spot to help find a solution for this cable box issue. To troubleshoot a hot XGiv4 box experiencing XRE
Have received over twenty XRE, RDK codes since 3/19/24....
Have an XGiv4 box, have received over twenty XRE, RDK error messages since March. Service freezes almost every other day, have to refresh/reboot system. Box moved to ventilated area, risers placed under box (still feels overly hot).
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I found the procedure outlined here invaluable. My XRE 10007 story is similar to many others on the forum. Long story short, I had a working Pace PX022ANx in LR and a working Pace PXD01ANI in Master. Wanted to add Pace PXD01ANI in Guest and went do
XRE 10007 Error on companion box
I recently upgraded a few boxes in my house. Swapping out the DVR (Xg1-P) for the Xi6-T since we have a 4K TV. Swapped an old DTA box for a wireless Xi5-P. and kept my Xi3-P in the bedroom. Ever since setting up the 2 new boxes, the Xi3-P in the bedroom won't connect. It just keeps saying "caught us
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For me, this has been a problem independent of channel or program for which I set a reminder,i.e. it can happen for any channel or program that I might watch; recent examples: ch 4 (ABC, e.g., For Life), ch 5 (NBC e.g., Chicago Med), ch 7(CBS, e.g.,
Reminders not working
Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?
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This is the latest from Xfinity support team: "OK, at this point we have gone through several steps of troubleshooting. I am going to be transparent and let you know there is no way we can isolate specific networks and troubleshoot them individually.
As bad as it gets!!!
Comcast Xfinity is hands-down becoming a terrible cable provider specially when it comes to their technical team. I’ve been a customer for over two decades and I’m beyond frustrated at this point, and it feels like they just don’t [Edited: "Language"] about their customers anymore!! For the past wee
Question
Closed
Credit for Service Outage (XRE 03062 Error)
Hello, My TV service was not available due to an XRE 03062 error. The service was out from Friday night May 9th at about 8p until Thursday morning May 15th around 11a. I attempted to contact customer service and to restore the service myself using the xfinity app. This lengthy process was horrible.
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Customer Service
Customer Service Incompetence
Switched plans to 1 gig internet, streaming and 2 yrs free peacock. I specifically asked the customer service person if all I had to do was turn the TV on to make it work. She said yes. WRONG! Was watching TV, screen went black and said "something is not quite right. Call xfinity." And there was a e
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Customer Service
Hello, @user_nb5m9i. Thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance in regard to the XRE error you're receiving. This isn't the experience we want you to have when trying to enjoy your service. &nbs
XRE-03062 error
Issue with XRE-03062 code on Bally BSN channel 402 etc. Going on a few weeks with this issue. Works fine on stream app though. Thank you in advance.
Question
Yes, I, and others, think a recent X1 software update has a bug. See my first post to this thread earlier: "I have also started to see this problem this week. Set reminder for a future program; shows correctly in my "Scheduled" list; but doesn't a
Reminders not working
Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?
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user_6ziz5d - Hello, and thank you for joining the Xfinity Forums community. I’m really sorry you’re seeing that XRE error code — I know that would have me reaching out for help too. Let’s work through this together and get th
Xre-03062
This error code has been coming up for about a week off and on. I’m a little frustrated tonight (Tuesday). I need to downgrade my plan and go with your streaming package.
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Hey there @user_xs3j8f thanks so much for taking the time to reach out about your service issues. With the issues you've been having, what behaviors/trends have you been seeing? Have you done any sort of ping/trace/speed testing? Are these issu
Service issues and credit request
I have been having intermittent losses of both internet and TV services for more than a month. I have had to replace 2 set top boxes and Internet modem. The problems continue. I have not had service since early Tuesday morning. I have an appointment for a tech to come out today. Because the services
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Hellouser_sgc7om! Thanks so much for bringing this ongoing issue to our attention here on our Xfinity Forums. I'm sorry that you keep seeing this error even after taking the correct steps to troubleshoot and issue as well as going out of your way to
Error code XRE-03121
Started getting error code XRE-0321 on a XiD-P about a month ago daily so I swapped the box out at a retail location. The new box has not fixed the error code from happening. I am receiving the error on all stations when it occurs every day at different hours of the day. Restarting the box and syste
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Closed
Xfinity QAM Channel Audio Pops & Cracks
I am having audio cracks and pops on lots of channels. It is a quick crack or pop noise during various points in a program. It only happens on live cable channels that are QAM. The issue does not happen with OnDemand, IPTV Channels, or programs played through the Xfinity Apps (Paramount+, HBO Max, N
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X1
Thanks for your prompt response!Just to be clear - I do not have my own gateway. As I already wrote that I am using the following hardware recommended by Xfinity Customer service:1. My own Xfinity certified modem with voice capability - ARRIS SBV320
4K boxes require Xfinity Modem?
I chatted with Customer Service to request 4K boxes for my TVs that are 4K, including a DVR. I have my own cable modem and router so was told that the 4K boxes are wireless and require a leased Xfinity router/modem. First, is this true, and second, does Comcast have a plan to allow the 4K boxes to w
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@JennyM07 - Error codes are never what we want anyone to have when trying to enjoy their shows. You have reached the right place for help with the error code XRE 00250. This error may occur if an individual device had been removed from your account.
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Xre 00250
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