Reminders not working

All -Apologies again and thanks for your continued patience.  I wanted to share a bit of an update and some background below: 

Our engineering team is aware of and is working on this issue with Reminders. 

High level,  the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

A customer with a large amount of reminders is much more likely to experience random drops because of it.

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues. 

Marking this post as Best Answer for now , will update as more information and timing for the fix becomes available.  

Updated 4/28/2020 below: 

Thanks all for your patience while the team worked this issue. 

Glad to hear and see that the experience has improved. We’ve started rolling out the update about 2 weeks ago and are looking to finish next week so some areas are likely feeling the improved performance already.

We’ll be monitoring our networks to make sure everything continues to roll out smoothly.

Thanks again for your patience and persistence.