As bad as it gets!!!

Comcast Xfinity is hands-down becoming a terrible cable provider specially when it comes to their technical team.  I’ve been a customer for over two decades and I’m beyond frustrated at this point, and it feels like they just don’t [Edited: "Language"] about their customers anymore!! 

For the past week I’ve been completely unable to watch channels like National Geographic, Roots Sports, Destination America, and several sports channels (which I pay a hefty price for). Instead of the programming I pay for, I get this lovely message:

“XRE – 03121: Sorry, there seems to be a problem here…. Please try again later.”

Try again later? Nothing changes. Nothing improves.

Their automated support system is an absolute joke. It’s like being stuck in a never-ending loop of the same useless “troubleshooting” steps – rebooting the modem, resetting the box – all of which NEVER work….simply waste of time. And trying to speak to an actual human being? Good luck. It’s designed to keep you locked out and [Edited: "Language"].

When I did finally get a human on the line (after wasting way too much of my life navigating their terrible system), the results were somehow even worse. A polite lady who spent two full hours with me trying to fix the issue – and as kind as she was, she was clearly not trained or equipped to solve the problem. She promised to call me back the next day. Never happened. No follow-up, no fix, nothing.

Then I ended up with another “support agent” who shouldn’t be anywhere near tech support. His big revelation? The channels I’m getting the XRE-03121 error on were moved to a higher-tier package – meaning I now have to pay more to watch them.

Here’s the kicker: I can still watch those exact same channels just fine on my Xfinity Stream app and on my upstairs TV. So clearly it’s NOT about needing a higher-tier package. It’s a broken system and no one at Xfinity knows how to fix it – or they just don’t care.

And somehow, despite all this, they keep raising my bill. I’m paying premium prices for a broken, half-functional service, with support that feels like it was outsourced to a [Edited: "Inflammatory"].

Xfinity, you’ve wasted enough of my time and money. Please fix this problem! My business has 20 locations that are on Comcast service. If I need to, I will find another provider that will honor their services. You’ve proven that customer satisfaction means nothing to you. Shame on you. I’m DONE!!