ERROR Xre 03059

Several channels showing Error code XRE 03059. I called Xfinity and tech support had me unplug modem which was done prior as well. Plugged back in and channels were now coming in. Tech stated that the cause was due to my package was grandfathered in and had to be adjusted. Okay fine. Also said the issue would not happen again. Well, 6 hours later those several channels are showing the same error again. (Weather Channel, Local CBS, Several sport channels etc).

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EG

Expert

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109.4K Messages

3 days ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the TV help section for assistance.

3

0

U

user_5agt61

3 Messages

Thank you for the correction

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2 days ago

0

XfinityEricB

Official Employee

•

2K Messages

user_5agt61 Thanks for reaching out about your error when trying to watch your TV service. I would be happy to assist you with getting this fixed.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 hours ago

0

U

user_5agt61

3 Messages

@XfinityEricB

Did as instructed regarding direct message

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12 hours ago

0

X1

user_5agt61

ERROR Xre 03059

EG

user_5agt61

XfinityEricB

user_5agt61

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