New Poster
•
2 Messages
4K boxes require Xfinity Modem?
I chatted with Customer Service to request 4K boxes for my TVs that are 4K, including a DVR. I have my own cable modem and router so was told that the 4K boxes are wireless and require a leased Xfinity router/modem. First, is this true, and second, does Comcast have a plan to allow the 4K boxes to work for customers with their own modems/routers? Thanks.
CCAndrew
Gold Problem Solver
•
25.9K Messages
5 years ago
0
RenanLlanes
New Poster
•
2 Messages
5 years ago
Will wait for someone to reach out.
0
0
Rustyben
Expert
•
24.6K Messages
5 years ago
you would need a DVR or an Xg2 Hub (no DVR), a working and installed Xfinity rental gateway that has MoCA capability. the HD set top box is an Xi6 and must be able to receive a good signal from the wifi or you can connect the Xi6 via ethernet cable.
0
0
CCChe
Official Employee
•
6.9K Messages
5 years ago
Hi @RenanLlanes!
I can send an updated DVR. Can you please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message."
0
0
FTrieu109
Regular Visitor
•
4 Messages
5 years ago
Hey I got my own modem and was told the same thing as the OP. I dont want to get a modem, just the 4k box. Thanks
0
0
FTrieu109
Regular Visitor
•
4 Messages
5 years ago
0
0
Rustyben
Expert
•
24.6K Messages
5 years ago
if you have the x1 service, 4k is via a DVR (xg1v4) or as you described, an xb3/6/7 gateway with a wired/wireless xi6 set top box. Those are the only two set top boxes for 4k at this time.
0
Rustyben
Expert
•
24.6K Messages
5 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
0
0
XfinityMichaelC
Administrator
•
4.2K Messages
5 years ago
Greetings, FTrieu109! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly understand wanting to make sure you have the latest technology from Comcast to take advantage of your 4k TV. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
0
0
glallier
Frequent Visitor
•
5 Messages
5 years ago
This is more of a comment than a question. Especially in light of current times, when more people are needing to be housebound and work remotely, I think that it is unreasonable for Xfinity to require leasing of their modem/router in order to have access to its wireless cable boxes and home security services. Our family invested a lot of time and money in buying modems and routers, and Xfinity should find a way to provide their wireless cable/home security services in such circumstances.
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
5 years ago
Instead of using wireless boxes, use a Roku(and save money on renting a cable box) or a wired cable box
0
0
racaraballo
New Poster
•
1 Message
4 years ago
Same issue here, no 4k box without Comcast modem (per rep).
0
0
Rustyben
Expert
•
24.6K Messages
4 years ago
ask if the xg1v4 (no clock) DVR is available in your area?
0
0
Swenny
Regular Visitor
•
2 Messages
4 years ago
I'll second this as well. I was also told that I cannot get a 4K box unless I rent a gateway (chat ID was 332245694370333633 for reference). I even said I want a XG1v4 so they knew exactly what I wanted. The FAQ page does not say that I need to do this.
https://www.xfinity.com/support/articles/uhd-4k-faqs
Can someone from Comcast please clarify this? Super frustrated.
0
0
Rustyben
Expert
•
24.6K Messages
4 years ago
in some markets, there are no new home DVR equipment being supplied, just the xi6 MoCA over wifi (needs the xb3/xb6/ or xb7 Xfinity device). If you can get a physical xg1v4 DVR for your home (it connects to coax) then the customer owned vs rental xb gateway/modem is not needed for 4k on that set top box.
0