I'll second this as well. I was also told that I cannot get a 4K box unless I rent a gateway (chat ID was 332245694370333633 for reference) . I even said I want a XG1v4 so they knew exactly what I wanted. The FAQ page does not say that I need to do this. https://www.xfinity.com/support/articles/uhd-4k-faqs Can someone from Comcast please clarify this? Super frustrated.
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