Tek's profile

Problem Solver

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818 Messages

Monday, January 16th, 2023 4:28 PM

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Xfinity QAM Channel Audio Pops & Cracks

I am having audio cracks and pops on lots of channels. It is a quick crack or pop noise during various points in a program. It only happens on live cable channels that are QAM.

The issue does not happen with OnDemand, IPTV Channels, or programs played through the Xfinity Apps (Paramount+, HBO Max, Netflix, Etc.) even during the exact same program. 

  • Techs have checked my signals and they are all perfect.
  • Techs checked for interference and found none. 
  • I have swapped my XG1v4 4K Box and the results stayed the same. 
  • Audio Pops and Cracks can be replayed in the recording on any device, which includes the Stream App on many devices. 

After doing some searching it appears this has occurred for other people (I found other posts, but sharing these ones):

‎CBS PRIMETIME Shows Popping/Distortion | Xfinity Community Forum 

‎CBS Sound Cracks | Xfinity Community Forum

‎Audio Pops on certain channels | Xfinity Community Forum
‎X1 recording Audio occasionally over boosted distorted | Xfinity Community Forum

‎Center ice xre 03090 and 03137 | Xfinity Community Forum

@Lothlaurien @Agilis  @Kaneooo @mryflyguy @billmich88888 have any of you ever solved this issue? I see many more posts, but no public solution. 

I am hoping somebody can share a solution so I can stop chasing my tail on this. 

Problem Solver

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818 Messages

1 year ago

@billmich88888 still happening for you as well?

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