Tek's profile

Problem Solver

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701 Messages

Monday, January 16th, 2023 4:28 PM

Xfinity QAM Channel Audio Pops & Cracks

​I am having audio cracks and pops on lots of channels. It is a quick crack or pop noise during various points in a program. It only happens on live cable channels that are QAM. ​

​The issue does not happen with OnDemand, IPTV Channels, or programs played through the Xfinity Apps (Paramount+, HBO Max, Netflix, Etc.) even during the exact same program. ​

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  • ​Techs have checked my signals and they are all perfect.​
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  • ​Techs checked for interference and found none. ​
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  • ​I have swapped my XG1v4 4K Box and the results stayed the same. ​
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  • ​Audio Pops and Cracks can be replayed in the recording on any device, which includes the Stream App on many devices. ​
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​After doing some searching it appears this has occurred for other people (I found other posts, but sharing these ones):​

​‎CBS PRIMETIME Shows Popping/Distortion | Xfinity Community Forum​​ ​

​‎CBS Sound Cracks | Xfinity Community Forum​

​‎Audio Pops on certain channels | Xfinity Community Forum​
​‎X1 recording Audio occasionally over boosted distorted | Xfinity Community Forum​

​‎Center ice xre 03090 and 03137 | Xfinity Community Forum​

​@Lothlaurien​​ ​​@Agilis​​  ​​@Kaneooo​​ ​​@mryflyguy​​ ​​@billmich88888​​ have any of you ever solved this issue? I see many more posts, but no public solution. ​

​I am hoping somebody can share a solution so I can stop chasing my tail on this. ​

Contributor

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738 Messages

2 months ago

no resolution from my issues

Tek

Problem Solver

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701 Messages

@billmich88888​ I got a XG1v3 and noticed it does not force everything to Dolby Digital + or 5.1. The XG1v3 actually sends the audio the program supports. 

Tek

Problem Solver

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701 Messages

2 months ago

@billmich88888 still happening for you as well?

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