CBS PRIMETIME Shows Popping/Distortion

@joemix @XfinityMichaelC  I had a tech come out to my residence and listen to multiple DVR recordings that demonstrated the issue. Perplexed, he contacted his supervisor and sent the supervisor a recording on his phone of the issue. They both agreed they would watch some of CBS's primetime lineup, as well as some of CBS shows they had DVR'd themselves, to see if it's not just a local issue. After one night, they confirmed they heard the static pops on live shows as well as shows they DVR'd weeks prior. The supervisor then escalated the issue.

As of today, Sunday 12/12/2021, it still has not been fixed yet.

I can confirm Joe it's not electrical noise/voltage coming into the speaker. That was my concern as well since I have high-end equipment that I do not want damaged. From what I can tell, the static noise is in the show's soundtrack. And I can also confirm it is not just the center channel that is affected. I have heard the noise in both surround left and right channels. The supervisor that escalated the issue has told me that the issue seems to be where the broadcast is received via satellite and converted but I do not know how true this is.

Joe, I can confirm that the on-demand versions of the show(s) do not have the static issue.

I really hope this issue is resolved. In my opinion, this is a serious problem because I cannot be 100% certain that this noise will not damage audio equipment at a certain volume.

Hi, @joemix.

If you are still experiencing this similar issue, I'd love to help look a bit closer on the account to see if we are getting the same result or to help bring this to the right team's attention. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

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Thank you for that update, @Agilis! I'm glad to hear that they were able to discover the issue so we can get to the bottom of it. A lot of times it can be an elusive issue where the tech is not able to see the problem when they are there. If you have not had any updates as of yet, I would like to have a look into this to see if I can find an update for you. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?