user_b97q9w - Thank you for reaching out to us here for help with the xre 10007 error you're receving on your TV. XRE-10007 is caused by a network communication issue.
"Sorry, we’re having some trouble. A restart for all of your TV Boxes can usually resolve many common issues. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted.”
The Xfinity Assistant can guide you through troubleshooting steps! Click the Xfinity Assistant or scan the QR code with your smartphone to get started.
You can also try the following:
Ensure all TV connections are tight.
Make sure the TV Box is not in a drawer or behind furniture so it can get a good signal.
Perform a restart of the X1 TV Box or unplug your TV Box for one to two minutes and then plug it back in.
Simply say “Restart TV Box” into your Xfinity Voice Remote.
XfinityThomasA
Official Employee
•
3.2K Messages
3 hours ago
"Sorry, we’re having some trouble. A restart for all of your TV Boxes can usually resolve many common issues. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted.”
The Xfinity Assistant can guide you through troubleshooting steps! Click the Xfinity Assistant or scan the QR code with your smartphone to get started.
You can also try the following:
Simply say “Restart TV Box” into your Xfinity Voice Remote.
Please let me know if this helps.
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