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arcook01
20th Anniversary celebration
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Visitor

 • 

19 Messages

Saturday, April 8th, 2023 7:47 PM

Closed

XRE-03062 error

Issue with XRE-03062 code on Bally BSN channel 402 etc. Going on a few weeks with this issue. Works fine on stream app though. Thank you in advance.

Question

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Updated 

1 year ago

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XfinityAirelle

Official Employee

 • 

2.3K Messages

2 years ago

Hi there! Thanks for taking the time to reach out to us today and taking the time to create a public post. Our team will be happy to help. 

Common Solutions for this issue include: 

Select Try Again on-screen.

 

If this doesn't work:

  1. Check that all TV connections are tight.
  2. Make sure the TV Box hasn't been moved and is in a position to receive a WiFi signal.
  3. Unplug the TV Box for one to two minutes and then plug it in again.
  4. If that doesn't work, try restarting.
    • Say, “Restart TV Box” into your Xfinity Voice Remote.
 

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arcook01

Visitor

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19 Messages

2 years ago

Followed the process outlined with no resolution. Please advise

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XfinityAirelle

Official Employee

 • 

2.3K Messages

2 years ago

We will go ahead and respond in the Live Chat. Please continue the conversation there! Thank you. 

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user_e2bde7

Visitor

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1 Message

2 years ago

I had this problem. So frustrating.  Unplugging my wifi modem and X1 box, waiting 20 seconds plugging it back in fixed it. 

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user_246c2f

1 Message

1 year ago

This happens all too often to make me not get curious about Verizon... 

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deniw

New Poster

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2 Messages

1 year ago

This issues has been happening off and on for a long time for us and we even had an appointment yesterday (Sunday) after the losing access to all channels Friday night.  Somehow it came back up midday Sunday and we cancelled the appointment.  Went back down at 2:00AM.  We discovered that jiggling the power cable (it was fully plugged in) makes it come back again.  No loss of wifi during all this, just cable.  Clearly a bad box ...

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XfinityJohnG

Official Employee

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1.4K Messages

Thank you for reaching out to us here @deniw. We can definitely look into any issue with your cable box from here and get a replacement box sent out if needed. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_nb5m9i

3 Messages

1 year ago

So [edit all caps] You too are plagued by Xfinity 'Zer0-Experience' XRE 03062.  We have had this issue, occurs multiple time daily for the last two week, 14 days and Xfinity has also had at least two scheduled maintenance outages during same time to Try [edit all caps] And [edit all caps] Fix [edit all caps] issues.  I have called and used the online assistance with no resolution.  Having a customer for Too Long, (over twenty years) and Not [edit all caps] getting Resolution for issues is Just Wrong [edit all caps] .. Too Wrong for Too Long !!!!!!!!!!  Xfinity this just pain Bad [edit all caps] Service [edit all caps], Zero [edit all caps]-Experience [edit all caps].

(edited)

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XfinityJustinC

Official Employee

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893 Messages

Hello, @user_nb5m9i. Thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance in regard to the XRE error you're receiving. This isn't the experience we want you to have when trying to enjoy your service. 

 

It definitely sounds like you're doing everything you can from your end with self-help troubleshooting through the Xfinity Assistant and reaching out over the phone. I would like to investigate this further for you, and since I will need to gather some information we don't want in our public conversation I will need for you to send a direct message: 

 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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