Xre-03062

user_6ziz5d - Hello, and thank you for joining the Xfinity Forums community. I’m really sorry you’re seeing that XRE error code — I know that would have me reaching out for help too. Let’s work through this together and get things back up and running.

Here are a few steps that usually clear this type of error:

Power cycle your TV Box by unplugging it for about 30 seconds and then plugging it back in.
Check all coaxial cables to make sure nothing is loose or unplugged.
Restart the TV Box using your voice remote by saying: “Restart TV Box.”

Please let me know how these steps go. Let's take a closer look at your plan and review options together. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
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