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I really appreciate the help and apologize for not providing the correct information before. Here is all of the information requested in a few images. As well as those I have collected some information from my WAN, LAN, and wireless settings that mig
Cannot use some websites without rebooting Arris modem/router combo (DNS_PROBE_FINISHED_NXDOMAIN)
We are currently having a very strange, somewhat frustrating issue on our Xfinity home WiFi network. All throughout the last few days (1-30-2020 to 2-1-2020) we will slowly lose the ability to connect to certain and seemingly unrelated websites. It will usually start with Google, which when connecti
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Since you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to: swap out the gateway for another, or place the gateway in bridge mode and conn
I need to change my IP address
I am using an Xfinity Gateway and my ip was recently leaked online. I'd like to change it for personal security reasons, but finding a human to talk to about this has been impossible. If I can't get my ip changed, I'll have to switch to another provider. Unplugging my Gateway for hours hasn't change
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I am having the same issue! This is happening for all of our phones connected to the xb7 gateway router/modem.
Xfinity keeps asking me to activate my modem, wifi signal keeps dropping, can't reach agent
Please help, I've had my wifi and modem for almost 2 years now, but these past 3 days the signal has been dropping randomly, sometimes when loading website pages xfinity pops up asking me to activate my modem. The signal keeps dropping and I have to keep switching between the main and secondary wifi
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I'm not sure where to do that though. theres no option on my gateway settings to clone the MAC address
I need to change my IP address.
Have to change my ip adress for security reasons but trying the "ipconfig/renew" command prompt method doesn't work.
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EGExpert06-20-2020 01:36 PMRe: XB7 Gateway Connection issuesFWIW, straight cable modems and ethernet switches don't do DHCP. Routers and combo modem / router gateway devices do. this is what you said in an earlier post - Ethernet switches DONT do D
XB7 Gateway Connection issues
I'm really at a lose here. I'm not sure what else to do with this modem. Either I got a bad modem or there's something wrong in settings. But every day usually in morning or afternoon. Its just random. But mostly happens in middle of the night. All of my equipment connected to my two switch boxes lo
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I just went through something like this myself after purchasing a new 4K OLED TV. I requested a new 4K X1 box and was sent a new higher speed modem and an Xi6 wireless box. I didn't want wireless for this application, so I simple took the Xi6
Xi6 or XG1v4?
I have an Xfinity Arris cable TV box that is not 4K. My new TV is 4K. Through the Xfinity chat line I asked for a box that would let me watch 4K. I was sent an Xi6, which looks to be more for the Flex plan. I cannot see how the Xi6 box can replace, or even piggyback, on to my existing 1080p cable TV
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Your original post was unclear... Be advised that if you are hanging a stand-alone / separate router off of the gateway device, and the gateway is not in *bridge mode*, you are cascading 2 routing devices which results in an undesirable "double NAT"
How do I get someone to send a provisioning signal to my modem so it will work in bridge mode again
About a month ago my internet stoped working , my Asus router was giving me an error message stating that your ISP'S DHCP does not function properly. ,,,,,,,Apparently this is a known problem with a solution ....there is a forum thread about it....@Comcast Cheryl solved it.... Also I have had this p
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@EG Thank for your help in moving this over for us! As always, it is greatly (EDIT: Formatting) appreciated! @user_abd1c9 Hi! Thank you for addressing this concern regarding the $25.00 charge for X-Fi Complete through our Xfintiy Support Community.
XFI Complete
I was charged an additional $25.00 for XFI Complete. I did not request this or is this a required addition
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Xfinity App not showing gateway/wifi tabs
I went to an Xfinity retail store asking for an upgrade from XB7 to XB8 today. I installed the XB8 right after I was back home, it just kept blinking white light after powering on for a while. Then I asked an online representative for help. I gave her the CM MAC of my XB8, she told me the device was
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Xfinity App
Update to situation: Was using Arris SVG2482AC gateway. Contacted Comcast customer support and we concluded that the gateway firewall might be causing the problem. Since it was long out of warranty, I replaced it with an Arris T45 gateway and a TP-Li
Website Access Denied
When I log onto retail websites i.e. macys, bloomingdales, best buy I get the following error message. You don't have permission to access the requested URL on this server.
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xFi Pods Home WiFi Evaluation never happened
Signed up for xFi Complete months ago and have experience constant connectivity issues with the 6E gateway on all frequencies. We moved from a single Wifi 6 router at the same location, so we didn't expect notably worse WiFi. Could I request a WiFi Evaluation? Currently our main TV buffers at any ba
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Customer Service
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ANSWERED: How to turn off/on your Xfinity Wifi Networks
This article explains how to manage the Xfinity WiFi hotspot that’s available on your residential Xfinity Gateway and where it can be used. Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We de
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Internet
I just updated my gateway from XB7 to XB8. I'll monitor things to see if this problem continues
Xfinity Stream app on Fire Stick ... gets kicked out of program and can't get back in until reset or another app is loaded
I'm using the lastest firestick and version 8.9 of Xfinity stream on that. Have multiple TV's with Firesticks and problem exists on all. Can be watching an Xfinity channel, doesn't matter what. Occassionally, in the middle of watching the Xfinity App exists the channel. When I then try to reselect t
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Wrong address on sign up.
Can anyone help? I signed up using the wrong address and I have the gateway shipping there. Thanks!
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Customer Service
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Old Router as an extender
Using Gateway Xfinity Router/Modem Would like to use old router as an extender. If so how? TP Link Archer C9
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Your Home Network
I am having the same issue. I already contacted Xfinity and it seems like they weren't understanding what I was trying to tell them. I recently added a xFi pod to our Gateway system and now my laptop is automatically connecting to the xFi pod which i
Assigning devices to Pod vs Gateway
It appears that my devices are randomly assigned either to the main gateway or my pod. Is there a way to assign specific devices to one or the other? I’m in a long, narrow apartment with the gateway near the front and a pod in the back. I’m having issues with my Pod, and I can’t even connect to inte
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Try disabling the Xfi advanced security feature and see; https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security Also bear in mind that If you are hang a stand-alone / separate router off of the gateway device, and the gatewa
Ring home security
This is a question and a solution of sorts. I canceled by cable TV / Home Security and upgraded my internet to a gig. Then I purchased the Ring home secuirty. $100 for a year of monitoring is a good price. The one issue I had is I can connect all the wireless devices to the Xfinity WIFI but they can
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@EG The rep said everything looked OK, he said he got the green check mark. Whatever that means. At one point he suggested a tech from Comcast come out. The guy was difficult to understand. The SBG10 Gateway was an Amaz
Brand new Arris SBG10 Gateway cannot connect to Comcast Internet
I'm trying to replace my Arris SBG6580 Gateway with a new Arris SBG10. I have called Comcast customer support and used the Xfinity app to register the new gateway. I have correctly added the MAC Address for the new gateway. After 11 minutes the app times out and will not accept the new gateway. I do
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The WiFi radio and the MoCA functions get disabled when the gateway device is placed into bridge mode.
SSID not showing up?
I currently have Xfinity XFI advanced gateway model: XB6. SSID:A. I need to extend the range throughout my home. So I purchased the Google Mesh WiFi and set it up using a different SSID:B it works fine. I used the admin tool recently it shows that Bridge mode is enabled. Internet has green check ✅bu
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Hello, @jamakkr. I hope you're having an incredible day so far. I also would like to thank you for giving us the opportunity to help answer your questions regarding our wireless cable boxes.To answer your first question, the Wireless TV Box acts as a
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Does the main box have to be connected to a TV to use wireless boxes?
We want to move our TV across the room but that puts it on the opposite wall from the wall connection for the coax cable. We're thinking a wireless box could be the solution. First question is, can our main box that is connected to the coax outlet still do its job without being connected to a TV? It
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