Xfinity Community Forum

Upload Speed tanking random times each day

I've been having ongoing issues both with my internet and with Xfinity's customer service (or lack of customer service). I was using an older modem and not getting the speed from it that I wanted so I bought a new Netgear C7000v2. It worked great for about 2 days and then my problems began. Randomly

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Update 2 - My internet has been stable for almost 3 days now which is the longest it's gone for the last month and a half. Unfortunately I can't really say what fixed it. A maintenance team did come last week and as mentioned above I asked what (if a

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Upload Speed tanking random times each day

I've been having ongoing issues both with my internet and with Xfinity's customer service (or lack of customer service). I was using an older modem and not getting the speed from it that I wanted so I bought a new Netgear C7000v2. It worked great for about 2 days and then my problems began. Randomly

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Another update, just in case other people with similar problems are looking here.Another support person from Xfinity's reddit space reached out and looked at my account. This person says they can see upstream interference which usually comes from a l

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Upload Speed tanking random times each day

I've been having ongoing issues both with my internet and with Xfinity's customer service (or lack of customer service). I was using an older modem and not getting the speed from it that I wanted so I bought a new Netgear C7000v2. It worked great for about 2 days and then my problems began. Randomly

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My latest update, after waiting a week for a maintenance team to "replace the plate on the pole" and me needing to call every single day to get an update, I've been told the maintenance team viewed the pole yesterday and said it looked fine. When I a

Upload Speeds Dropping to Near Zero Randomly

Starting about a week ago, my upload speeds will drop to very nearly zero (in the kb/s range) without fully reaching zero for usually half a minute or so. Meanwhile my download speed is remaining exactly what it should be at around 900 Mb/s. This seems to occur randomly throughout the day and someti

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Upload Speed tanking random times each day

I've been having ongoing issues both with my internet and with Xfinity's customer service (or lack of customer service). I was using an older modem and not getting the speed from it that I wanted so I bought a new Netgear C7000v2. It worked great for about 2 days and then my problems began. Randomly

901

4

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Upload Speed tanking random times each day

I've been having ongoing issues both with my internet and with Xfinity's customer service (or lack of customer service). I was using an older modem and not getting the speed from it that I wanted so I bought a new Netgear C7000v2. It worked great for about 2 days and then my problems began. Randomly

901

4

0