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user_43bjmh
1st Topic

2 Messages

Wednesday, October 18th, 2023 6:07 AM

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xFi Pods Home WiFi Evaluation never happened

Signed up for xFi Complete months ago and have experience constant connectivity issues with the 6E gateway on all frequencies. We moved from a single Wifi 6 router at the same location, so we didn't expect notably worse WiFi.

Could I request a WiFi Evaluation? Currently our main TV buffers at any bandwidth over 8mbps impacting most streaming services and WiFi 6E signal drops for 15-30 seconds when leaving the gateway room. (~15 ft)

Question

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Updated 

2 years ago

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EG

Expert

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110.4K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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2.6K Messages

2 years ago

@user_43bjmh  

Hi there! Thanks for taking the time to reach out. We are sorry to hear that you are having service issues with your internet service. If you are not recommended for an xFi Pod, you’ll receive another evaluation every six months. 

 

What month was xFi Complete added? 

(edited)

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user_43bjmh

2 Messages

Install on July 2023. I did not receive an email about the evaluation starting or concluding.

2 years ago

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XfinityAirelle

Official Employee

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2.6K Messages

Got it! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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2 years ago

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