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Cable box turning off

When I hit the power button on my Xfinity remote it used to just turn off the TV, but now it also turns off the cable box. Also, if I use the remote for my TV and hit the power button, the cable box turns off. There is currently no way I can turn off the TV without also turning off the cable box.

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Play Xfinity Rewards $1 movies on a PC?

I'm away from my Xfinity Flex box and wondering if there's any way to find, order, and play the eligible $1 movies this weekend with just my laptop? Can't really say "Movies" into my voice remote here.

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432

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Same identical problem. Comcast did a remote reset on my modem, no help.

 commented 

2 years ago

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Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the pass

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@XfinityDena​ Hi, thank you for your response.  I have already replaced the remote control once. 

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Program remote control with Denon receiver

We received a new tv box and remote control in January. The programming of the remote control hung part way through. I have been able to program the remote control partially to where I can change channels and the volume with the remote control. We can’t use the voice portion of the remote control. W

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My voice remote feature is disabled. Hiw can I enable this feature?

 commented 

4 months ago

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My voice control on my remote will not work why

Everything on the remote works, except for the voice control

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I agree, really bad decision. I too would agree, bring back the TV Remote App!

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Xfinity TV Remote Not Working

The Xfinity TV Remote App on Apple has stopped working. As a long time customer of Xfinity it’s very disappointing that a very easy to use app is no longer available to use. Accessing the Xfinity Stream app takes more time and is cumbersome. Please bring back the Xfinity Remote App back.

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Set ub cable box

How to set up my cable box. Cable box is on but remote not working

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@XfinityDemitrius​ if you would read all the comments on this issue (or if you actually tried the products you are talking about) you would know that the the web remote has only a tiny fraction of the functionality of the Remote App. Whatever caused

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Discontinue of Xfinity phone remote app

Please explain why you have removed this app. Once again you make a sweeping decision without checking with your loyal customers. While your web page insists that you listen to your customers and value their input, you continue to make choices at the expense of your customers who are paying for you

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Here is the problem. Xfinity has poor communication.  The TV Remote app isn't really going away.  They moved it to the Xfinity Stream app and didn't notify anybody outside of saying they're shutting down the TV Remote app. They're very goo

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Xfinity TV Remote App going away

I just received an email from Xfinity stating that the Xfinity TV Remote App is going away as of 2/11/2025. This is unacceptable. I rely on this app not only to control my TV remotely for my aging mother who cannot change the channels but also to set recordings for TV shows remotely. Why would Xfini

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The Xumo remote is so stiff unable to open in order to replace the batteries.

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xumo remote battery change

how do i open the battery case on the remote? i press the arrow on the back but nothing moves. the back plate is one piece where other remotes are two that separate to open. is there another spot i need to push, like a button on the front?

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Closed

Volume goes to zero on its own

I have only noticed this while using ON DEMAND. Every once in awhile, the volume rolls back to zero. It will be set at about 30 and then it will drop down to zero. You can watch it onscreen happening. It will go go to 29, 28, 27, etc until it gets to zero. Sometimes you can just raise it up with the

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Ray, on Sunday, March 24th assisted me on the phone. He was trying to set up my remote with a new TV. We concluded that the remote needed to be replaced, which I will do. Ray was consistently patient, kind and he very clearly gave directions. It was

 commented 

1 year ago

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Customer Service

I spoke with Jerry on the phone in the Internet department who took the time to understand my situation by asking questions and summarizing back to me. He was full of cheer and was so fun to talk to. We had discovered that I did not need his help after all with a credit I thought I hadn't received y

Question

Bring back the TV Remote app, get rid of the useless Xfinity Stream app instead!

 to the conversation: 

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Xfinity TV Remote App going away

I just received an email from Xfinity stating that the Xfinity TV Remote App is going away as of 2/11/2025. This is unacceptable. I rely on this app not only to control my TV remotely for my aging mother who cannot change the channels but also to set recordings for TV shows remotely. Why would Xfini

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Replacement cable box is not sending signal to tv

Non dvr cable box is not responding to Xfinity remote or sending signal to tv?

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@Tigger5662​ @cbyohn  has anyone figured this out?  I want to do the same thing, basically use the streambar as a soundbar when using X1 as TV input and as a full roku+soundbar when using Roku as TV input.  With X1 input I'd want the X

 replied 

3 years ago

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Programming for Roku Streambar

I have programmed my XR11 remote to control power of my Vizio TV and I would like to control audio of my Roku Streambar. When programming for an audio device, there is no option for Roku. How can I control the Streambar with my XR11?

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granitechief83 We appreciate your feedback. Have you tried using our Voice remote as an alternative? Xfinity Voice Remote is available for Xfinity X1, Xfinity Flex, or Xumo Stream Box customers. Also, as mentioned in the thread, you can use the Xfini

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TV Remote App

The Xfinity TV Remote app isn’t working. Has it been discontinued again? That doesn’t work for me. I need it to help my mom, who is blind, to change the channels during the day.

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@XfinityJanelle​ The app was a resource for clients who have dimentia or other difficulty using a remote and recording their programs. It was a bonus that I could log in remotely from 400 miles away and change her channel or help set up recordings. T

 to the conversation: 

Xfinity TV Remote App going away

I just received an email from Xfinity stating that the Xfinity TV Remote App is going away as of 2/11/2025. This is unacceptable. I rely on this app not only to control my TV remotely for my aging mother who cannot change the channels but also to set recordings for TV shows remotely. Why would Xfini

Question

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