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user_5a4475
1st Topic

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5 Messages

Saturday, January 14th, 2023 2:20 PM

Cable box turning off

When I hit the power button on my Xfinity remote it used to just turn off the TV, but now it also turns off the cable box.

Also, if I use the remote for my TV and hit the power button, the cable box turns off.

There is currently no way I can turn off the TV without also turning off the cable box.

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Updated 

2 days ago

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XfinityBrianW

Official Employee

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232 Messages

11 days ago

@user_5a4475 Hello Good Morning, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand you are having an issue with your remote and what device it turns off. To clarify are you looking to have only your TV turn off with the remote? Our cable boxes typically stay on all the time, this way we can send updates for the guide, firmware updates, etc. Let us know, we will do all we can to help you. 

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user_5a4475

Visitor

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5 Messages

@XfinityBrianW​   Yes I would like to only turn off the TV, but the power off button on the remote turns off both the TV and the cable box.  This is relatively new behavior, it used to only turn off the TV.  And if I use my TV remote, if I turn off the power the cable box also turns off.  It seems that somehow the cable box is confused and when the signal comes through to turn off the TV, it thinks that signal is turning off the cable box.

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11 days ago

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XfinityBrianW

Official Employee

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232 Messages

11 days ago

@user_5a4475 Does this issue happen on one TV and box or do you have same issue on other TV/boxes? Can you share which remote/remotes you have? I have a link here to help know the different remotes. https://www.xfinity.com/support/articles/remote-controls. 

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user_5a4475

Visitor

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5 Messages

@XfinityBrianW​   I only have one TV/cable box.  I have the XR11 Xfinity Voice Remote.  But the problem is not with the remote because if I use my TV remote, it also turns off my cable box.

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11 days ago

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XfinityChristy

Official Employee

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388 Messages

@user_5a4475 Will the Xfinity remote turn on the X1 box and your tv at the same time? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_5a4475

Visitor

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5 Messages

Yes it does so the Xfinity remote works exactly like my Samsung remote for my TV

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6 days ago

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XfinityFelicia

Official Employee

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224 Messages

@user_5a4475 Just wondering, are you able to use the Samsung remote to turn off the Samsung TV, without it affecting the Xfinity cable box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_5a4475

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5 Messages

No when I use my Samsung remote to turn off the TV, the Xfinity cable box also goes off.

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2 days ago

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