Visitor
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5 Messages
Cable box turning off
When I hit the power button on my Xfinity remote it used to just turn off the TV, but now it also turns off the cable box.
Also, if I use the remote for my TV and hit the power button, the cable box turns off.
There is currently no way I can turn off the TV without also turning off the cable box.
XfinityBrianW
Official Employee
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232 Messages
11 days ago
@user_5a4475 Hello Good Morning, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand you are having an issue with your remote and what device it turns off. To clarify are you looking to have only your TV turn off with the remote? Our cable boxes typically stay on all the time, this way we can send updates for the guide, firmware updates, etc. Let us know, we will do all we can to help you.
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XfinityBrianW
Official Employee
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232 Messages
11 days ago
@user_5a4475 Does this issue happen on one TV and box or do you have same issue on other TV/boxes? Can you share which remote/remotes you have? I have a link here to help know the different remotes. https://www.xfinity.com/support/articles/remote-controls.
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