Visitor
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7 Messages
Cable box turning off
When I hit the power button on my Xfinity remote it used to just turn off the TV, but now it also turns off the cable box.
Also, if I use the remote for my TV and hit the power button, the cable box turns off.
There is currently no way I can turn off the TV without also turning off the cable box.
CCBrian1
Contributor
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367 Messages
3 years ago
@user_5a4475 Hello Good Morning, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand you are having an issue with your remote and what device it turns off. To clarify are you looking to have only your TV turn off with the remote? Our cable boxes typically stay on all the time, this way we can send updates for the guide, firmware updates, etc. Let us know, we will do all we can to help you.
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CCBrian1
Contributor
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367 Messages
3 years ago
@user_5a4475 Does this issue happen on one TV and box or do you have same issue on other TV/boxes? Can you share which remote/remotes you have? I have a link here to help know the different remotes. https://www.xfinity.com/support/articles/remote-controls.
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NoNoBadPuppy
Problem Solver
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714 Messages
2 years ago
Please refer to this page and see if CEC is enabled on your cable box. If it is, turn it off. You may want to disable Power Savings as well.
https://www.xfinity.com/support/articles/x1-power-preferences
(edited)
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user_5a4475
Visitor
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7 Messages
2 years ago
CEC was enabled on my cable box, I turned it off. I didn't see a Power Savings setting.
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NoNoBadPuppy
Problem Solver
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714 Messages
2 years ago
If you disable CEC, then your cable box and tv won’t be able to turn each other on or off. That is what CEC does…allows the devices to communicate so that they can turn each other on or off. Re-enable it. You might want to do a system refresh on the cable box.
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