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Friday, June 28th, 2024 6:08 PM

xumo remote battery change

how do i open the battery case on the remote? i press the arrow on the back but nothing moves. the back plate is one piece where other remotes are two that separate to open.

is there another spot i need to push, like a button on the front?

Official Employee

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1.7K Messages

24 days ago

Hello, @user_js0fym to insert the batteries:

  1. Push the battery cover down and slide it off the remote.
  2. Insert the two included AAA batteries, making sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment.
  3. Slide the battery cover back onto the remote.

Diagram of the back panel of the remote. The panel is removed, revealing the battery well. Two batteries go in the well.

4 Messages

thanks for the response. however, that method doesn't work. other's have had the same problem with this newer type of remote. like i stated, the back one solid piece and doesn't separate like all other remotes i have. so it doesn't work the same way. i found the solution a few months back where you had to push a button or spot on the front to release it but i forgot what it was.

Anyone else out there have the same problem?

Official Employee

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1.1K Messages

 

user_js0fym Can you let us know what type of remote you have? You should see the model on the back or check them out here: https://www.xfinity.com/support/remotes
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 Messages

there is no model number on the remote. the back is smooth with only a tiny arrow at one end that i'm suppose to push. also, none of the images in the link display my remote. most everything i've seen (user manual, etc.) looks generic.

Official Employee

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2.4K Messages

@user_js0fym The back on the Xumo remote does come off, it's a little tough though. My daughter just got a Xumo for her apartment and I was over helping her get it set up and had the same thought, that the back doesn't come off. You just need to press fairly hard to pop the back off.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

thanks, i'll have a go at it. was afraid to push too hard and break it.

A note to Xfinity: This issue really needs to get fixed or you're going to have a lot angry/frustrated users coming at you when it comes time to change the batteries. Either get Xumo to change the remote or at least provide updated instructions.

Thanksl

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