xumo remote battery change

how do i open the battery case on the remote? i press the arrow on the back but nothing moves. the back plate is one piece where other remotes are two that separate to open.

is there another spot i need to push, like a button on the front?

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Accepted Solution

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user_KJPX1

2 Messages

2 months ago

Very frustrating to figure out but here’s how to do it! Posted a short video here:

https://youtube.com/shorts/NS1WdaB2rAU?si=A-XyYrxNcGAJvqrH

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U

Good god, if they would have just given us these instructions from the start it would have saved us hours of "fun". I had to replace batteries for the third time and still had to fight this thing and almost break it.

Thanks for the video post!

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2 months ago

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XfinityThomasC

Official Employee

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2.1K Messages

6 months ago

Hello, @user_js0fym to insert the batteries:

Push the battery cover down and slide it off the remote.
Insert the two included AAA batteries, making sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment.
Slide the battery cover back onto the remote.

Diagram of the back panel of the remote. The panel is removed, revealing the battery well. Two batteries go in the well.

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user_js0fym

5 Messages

thanks for the response. however, that method doesn't work. other's have had the same problem with this newer type of remote. like i stated, the back one solid piece and doesn't separate like all other remotes i have. so it doesn't work the same way. i found the solution a few months back where you had to push a button or spot on the front to release it but i forgot what it was.

Anyone else out there have the same problem?

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6 months ago

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XfinityEva

Official Employee

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1.4K Messages

user_js0fym Can you let us know what type of remote you have? You should see the model on the back or check them out here: https://www.xfinity.com/support/remotes

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6 months ago

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user_js0fym

5 Messages

there is no model number on the remote. the back is smooth with only a tiny arrow at one end that i'm suppose to push. also, none of the images in the link display my remote. most everything i've seen (user manual, etc.) looks generic.

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6 months ago

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XfinityBillie

Official Employee

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2.9K Messages

@user_js0fym The back on the Xumo remote does come off, it's a little tough though. My daughter just got a Xumo for her apartment and I was over helping her get it set up and had the same thought, that the back doesn't come off. You just need to press fairly hard to pop the back off.

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6 months ago

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user_js0fym

5 Messages

thanks, i'll have a go at it. was afraid to push too hard and break it.

A note to Xfinity: This issue really needs to get fixed or you're going to have a lot angry/frustrated users coming at you when it comes time to change the batteries. Either get Xumo to change the remote or at least provide updated instructions.

Thanksl

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6 months ago

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user_ha7tr0

1 Message

4 months ago

Once you get in between the seams, say with your finger nail (or something), then hold the front and slide the back down.. There's actually a down arrow on the back of the remote. Hope this helps

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XfinityGabriel

Official Employee

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1.9K Messages

@user_js0fym, Hi there! I just wanted to check back in with you today to see if you were able to change the batteries okay and how the remote is working for you.

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4 months ago

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user_601734

Visitor

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2 Messages

4 months ago

I ended up taking a pair of channel lock pliers, wrapping a cloth around the jaws and being very careful on how hard I squeezed.

I put them a little below that little arrow on the back and heard a little click then slide the back down.

I have arthritis in both hands and it’s impossible to use my thumbs. My Grandson tried doing it and he couldn’t make it budge.

Xfinity needs to get this taken of or they will be sending techs out just to change batteries.

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XfinityJorge

Official Employee

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1.8K Messages

user_601734 Hello! Thanks for the comment and for letting us know about your experiance. We appreciate the feedback and will make sure it gets passed along. If you have any other issues, please let us know.

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4 months ago

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user_jz1075

1 Message

73 years old arthritis in my hands how do you get back off and get batteries ouy

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4 months ago

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XfinityThomasC

Official Employee

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2.1K Messages

Hello, @user_jz1075

My apologies for this inconvenience knowing you have arthritis in your hands. I know some customers aren't happy with how tight the battery compartment is on the Xumo remotes. Everyone's feedback is definitely being taken into consideration and I have posted the link here to share as well. In the meantime do you have someone who can assist? You may be able to remove it with a towel or small rag you can use to increase your grip on the back of the remote. It takes a good amount of pressure to remove.

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4 months ago

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user_okh9wg

2 Messages

3 months ago

Getting the remote control cover off to replace the batteries is extremely difficult. I finally got it off but…holy smokes!

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user_okh9wg

2 Messages

3 months ago

Taking the cover off of the Xuma remote control unit to swap out batteries is EXTREMELY difficult. I finally got it off but…holy smokes!

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user_776qwr

1 Message

3 months ago

The Xumo remote is so stiff unable to open in order to replace the batteries.

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tenoliav

New Poster

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4 Messages

2 months ago

Xfinity needs to change the remote battery access. This is ridiculous. I’m scared I’m going to break the remote and then Xfinity is going to want to charge people to replace the remote. This [Edited: "Language"]! I still can’t get it off

(edited)

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user_601734

Visitor

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2 Messages

@tenoliav After many tries, my Grandson and I ended up wrapping the remote in a rag using a pair of channel lock pliers and squeezing down just below the little arrow. Even then it wasn't easy. I have arthritis in both hands and won't be doing that again. I like the remote layout and backlight but unless Xfinity gets this problem addressed the Xumo boxes will be going back.

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2 months ago

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user_s8azkp

1 Message

1 month ago

The remote design needs to change, period! I had such a difficult time changing the batteries on this remote. As one consumer stated, they have arthritis and had a difficult time changing the batteries. I, too, have arthritis, and changing the batteries was nearly impossible. I removed the front cover by using a very sharp knife and wedging it in between the seams. Then I was able to remove the back cover and change the batteries. Who on earth designed this case? Did they really think consumers were going to have an easy time removing it?? Please change the design of the remote.

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user_KJPX1

2 Messages

https://youtube.com/shorts/NS1WdaB2rAU?si=bqY4cBMqrC7dZMw4

that’s how you do it

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1 month ago

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Flex

user_js0fym

xumo remote battery change

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@user_js0fym, Hi there! I just wanted to check back in with you today to see if you were able to change the batteries okay and how the remote is working for you.

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