TV Remote App

I get the same message.  What is happening?

I've used it every day since I got xfinity. You need a similar replacement.

What is the replacement?

Not working 

I am quite disappointed.

The service and quality of Xfinity web functionality has a lot to be considered.

I guess when you are a giant monopoly, good and reliable service is unimportant.

By the way, poor service breeds competition - something I will be searching for.

@XfinityVianney​ 

I have it downloaded, no guide data, doesn't work, been using it for at least the last 7 years.

@XfinityVianney​ , the Web Remote isn’t as functional nor as convenient as the mobile app.

Where can customers go to file a formal complaint?

@XfinityVianney​ Thank you for your response. To whom do we appeal this decision? We pay a LOT of money to utilize these services, which includes the remote app. This was one of the main reasons that I switched to Xfinity. It needs to be reinstated immediately 

@XfinityVianney​ 

I think it’s a big mistake that Xfinity has removed much of the functionality of the app we all have gotten used to.
I appreciate the suggestions but it’s not as good as what the app.  

I had it happen once before, but it started working after a couple of days. 
I'm not holding my breath because this has gone on for a week, but who knows…

From what I saw in other posts they've totally discontinued it.  It's not temporary.  Hopefully if they get enough complaints they'll bring it back.  

https://forums.xfinity.com/conversations/nonx1-service/xfinity-tv-remote-app-retired/67ae27a3080c441825c9563b

@carpentermb​ I’m interested in hearing what service you decide on. A brother suggests switching to YouTube for my tv service. 

Looking at other options myself because of much higher pricing changes, even for very long-term customers.

Sharing a link for streaming comparison of Comcast Now vs 2 other options. Didn’t find one yet that also has local channels including WGN in Chicago.

https://cordcuttersnews.com/comcasts-now-tv-vs-frndly-tv-vs-philo-what-is-the-best-cheap-live-tv-streaming-service/

jberz:  You can do many of those things on the xfinity Stream app.   Unfortunately it can't control the TV and I liked using the TV Remote app more.  

I also used this for the guide and to search ahead and schedule to record shows and check my recordings I already have. I used this everyday. PLEASE, PLEASE restore this feature or add the App back. I have it loaded since I’ve used it for years but there is no current or future data. 

Hey there, user_h2916h, thanks for reaching out through Xfinity Forums. I will make sure that your feedback is submitted. Here are the options we currently have available to the Xfinity TV Remote app, you can use the Xfinity Web Remote for Xfinity X1, which is available on xfinity.com on any mobile device. The Xfinity Web Remote has many of the same features as the Xfinity TV Remote app did. Please note that the Web Remote is not compatible with Xumo Stream Boxes. . 

Best I can tell one has to be near their tv...with the online one  worthless.  I will also look for other providers

user_2vuzbs thank you for using the Community Forums page to share your desire for the TV remote application. This feedback is definitely something we are not taking lightly, but in the meantime have you attempted to use the web remote as an alternative?

I agree the xfinity remote app needs to be brought back. I use it to find and select content from tv guide and XOD on demand.  The web app seems to need to be configured?  At $300 a month for these services and you discontinue a key service without a notice nor suitable replacement.  Seems you don’t understand your user base which is unfortunate.  You should have used your user data and sought user feedback.  Who do I contact? And to think I was shopping to add services … but really trying to find commercial free solutions to the over saturated programming.

Hello @user_uxw6og, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. As an alternative to the Xfinity TV Remote app, you can use the Xfinity Web Remote for Xfinity X1, which is available on xfinity.com on any mobile device. The Xfinity Web Remote has many of the same features as the Xfinity TV Remote app did. Please note that the Web Remote is not compatible with Xumo Stream Boxes. In addition, the Xfinity Voice Remote is available for Xfinity X1, Xfinity Flex, or Xumo Stream Box customers. You can order one to be shipped through Xfinity Assistant (accessory shipping and handling fee may apply). Or you can visit an Xfinity Retail Store to pick one up in person (free of charge). For customers with accessibility needs, large-button remotes are available through the Accessibility Support Center for Customers with Disabilities.

I am sorry this response does not address the problem which is you removed functionality and it is deceptive and misleading to suggest if you have the app now that it still functions